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Rating 10 - Excellent. 1412 out of 1930 reviews" "
I loved everything about this hotel! The room was spacious and super clean, the bed was super comfortable and you could control almost everything in the room with an iPad. The only downside was that there was no parking. You can not park on the street over night, and the lot across the street only has about 10 spaces.
Rianne
Stayed 2 nights in May 2024
4/10 Poor
Randy, Tualatin
Business traveller
29 May 2024
Disliked: Staff & service, amenities
The unnecessary and clumsy self serve kiosk check in process, while staff stands around, earns low marks for hospitality and service. Otherwise, a functional hotel in a seedy corner of DTLA with that preschoolish ‘hip’ decor of plastic furnishings and laminate finishes that someone thinks is a Gen Z/Millennial magnet.
Check in & check out was fast.. rooms were small but with new technology.. loved how i got welcomed on the tv.. had my name on tv which i thought it was so cool.. ive never seen that before.. overall rooms were cleaned ill be coming back here soon
The staff are helpful and friendly. I also enjoyed the room and the amenities e.g., gym, iron room etc. The area around the property is a bit sketchy but they have security at the entrance and you feel safe. Overall a great hotel, I enjoyed my stay.
My first stay in LA and they made it super easy and helped me with any questions. Check in and check out was super simple too! I definitely recommend them 😌
The hotel is very modern with a nice atmosphere and in the middle of everything
My only and main problem was the bed! Its like sleeping on concrete!!! I stayed for 5 nights and I literally got NO SLEEP
Mina
Stayed 5 nights in May 2024
Response from citizenAmanda on 28 May 2024
Hello Mina Thank you for your honest feedback.We value hearing back from our guests and gathering how we can do better going forward. All the best,
Very weird hotel, unnecessarily complicated rooms, room was dirty, every pillow was insanely thick and uncomfortable. Glitchy check in. Very friendly staff but this is a bad hotel
Maximilian
Stayed 2 nights in May 2024
Response from citizenAmanda on 28 May 2024
Hello Maximilian Thank you for your honest feedback. We value hearing from our guests on how and what we can improve. Thank you for staying with us and we hope you had a great time in LA. All the best
Love the room and the view of the city. The surrounding areas are not the safest but it’s expected since it’s Downtown LA. We continue to stay at this hotel whenever we’re in DTLA.
Great place for solo travellers and travelling professionals. The rooms are as they look in the photos; small but have everything you need. Everything in my room was clean and tidy. Would not recommend for couples or travelling with a friend unless you're super comfortable with each other. Bed's huge but the room's small and the washroom's not an enclosed room as you can see in pics!
Unique features: smart TV with cable, colour lights in the room, ipad to control everything. Lobby/first floor was also made for working professionals with lots of desks and working spaces.
Dianne
Stayed 2 nights in May 2024
Response from Amanda Cruz - Hotel Manager on 21 May 2024
Hello Dianne Thank you for your review!We are so happy to hear you loved your stay and enjoyed your time in LA. Wishing you all the best,
The rooms appeared to be state size rooms like ships have
Sonia
Stayed 1 night in May 2024
Response from Amanda Cruz Hotel Manager on 20 May 2024
Hello Sonia We absolutely understand that the size of the rooms are not for everyone but we do our best to make them as functional as possible. We hope you had a great stay in LA! All the best
6/10 Okay
Sonia
19 May 2024
Liked: Staff & service, amenities
Very clean and cozy. I had an unfortunate power outage incident with my stay at citizen M and I was offered a free breakfast for compensation, not good!
Sonia
Stayed 1 night in May 2024
Response from Amanda Cruz Hotel Manager on 20 May 2024
Hello Sonia Thank you very much for this valuable feedback. We want to sincerely apologize for the inconveinance caused. We do our best to prevent things like this from happening but this could not be avoided unfortunately. We appreciate your understanding during the downtime. We hope you still had a great time in LA and visit again soon. All the best,
The hotel was exceptionally clean, including the room and lobby areas. Staff was super-helpful and kind. I'll be staying here the next time I'm needing to stay in downtown LA.
Erich
Stayed 1 night in May 2024
Response from Amanda Cruz - Hotel Manager on 21 May 2024
Hello Enrich Thank you for your review! We are so glad you had a great experience while here with us. Wishing you all the best
10/10 Excellent
Andrew, Carlsbad
Travelled with family, Travelled with partner
18 May 2024
Liked: Cleanliness, staff & service, amenities
Better than I had expectations going in. Clean, comfortable, bar. Would stay again for short stay.
FAMILIES BEWARE! There is a statue that greets you that says PORN and a graphic neon sign taking up a large portion of the wall in the lobby. Apparently, this place is known for extensive free porn. Glad I wasn’t traveling with my children.