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"The property is in a great location near the Duomo and leaning tower of Pisa. The terrace has a great view of the buildings and also has a very good restaurant. The rooms and hotel felt tired and since we went to the hotel in the first week of May, the air conditioning was not available. The room was warm even with the window open . The bed and pillows were just ok. Breakfast was very good. Large selection of food choices."

"Perfect access to train station so that we were able to take a day trip to Lucca."

"Breakfast was medicore"

"We got a decent room and it was very spacious however overall the room had a really weird layout and it seemed like they had converted a form of balcony for the bathroom and the shower was extremely tiny. The bathroom was like 1st to sink in a shower room and then a toilet but then in order to get to the toilet you’d have to get your feet wet because the shower was just so tiny that there was water all over the floor, but other than that, the staff were friendly. It looks a bit dodgy from the outside but overall decent stay for a short break. I only stayed for one night."

"Very friendly staff. Great facilities. No gym or swimming pool though, but I would definitely stay there again."

"Clean comfortable room, plenty staff at breakfast to assist"

"Efficient check-in and reception team was friendly and helpful throughout our stay, as were the staff in the breakfast room. Our room was kept clean with fresh towels everyday. The hotel is located very close to the station and airport shuttle, not in the best street but two minutes walk and you are at the start of everything."

"The property looks like it is very close to the train station on a map, but the reality is quite different. More than 1km away from the city, on the wrong side of the rail tracks in a dreadful location. The hotel is modern and very clean, but no hot water for a shower, either in the evening or morning is very poor for any star of hotel. When i mentioned upon checking out, the receptionist good careless. The restaurant is close, so is the gym and meeting rooms. Breakfast was to be a voucher for somewhere not exactly next door, or a box. Not delivered to the room. I chose to take mine away as I had an early check out. This 'bag' was not forthcoming coming after paying the city tax etc, I literally had to ask! I use hotels.com often and stay in Italy, often. I am used to a less than warm reception (which isn’t right) but this place was empty and the attitude was terrible. I won't be staying here again. "