4/10 Poor
Kirsty
Travelled with partner
7 May 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location. Lovely staff. The room was yet to be refurbished and so did not match the photos/description that we booked, but we were still charged the same price! If you have 1 floor left to refurbish and dont make paying customers aware prior to arrival, thats not a nice experience.
Didnt eat so can't comment on food. We arrived back at 11pm and were hoping to get a night cap but could only get a bottle as they hadnt done their spirits or draught training... disappointing.
They had menus in the room but no times of food on. A phone in the room with no instructions/way to call reception. We asked if they did breakfast as room service and were told they were in the process of rolling it out (probably not on our floor again).
A lot of light entered the room being on the street and only having old blinds. Bring ear plugs if you want to sleep.
All in all not somewhere I would stay at again - at least not on that floor and if they sort out the basics - it has the potential to be a nice place.
Kirsty
Stayed 1 night in May 2024