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Booked as attending a conference at ACC. Very convenient.
Lucy
Stayed 1 night in May 2024
Response from Chris K on 19 May 2024
Dear Lucy,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
10/10 Excellent
Alexander
Travelled with partner
6 May 2024
Liked: Amenities
Awesome stay, will most definitely return.
Alexander
Stayed 2 nights in May 2024
Response from Chris K on 9 May 2024
Dear Alexander,Thank you for your high scoreWe look forward to seeing you again in the future.RegardsChris KleinGuest Experience ManagerPullman Liverpool
8/10 Good
Nathan
Business traveller
26 Apr 2024
Liked: Staff & service, amenities
Great location and the public spaces are great.
Rooms are beginning to get a little tired, particularly in the bathroom where fixtures and fittings were broken.
Staff friendly, although some bar staff don't seem to know what they are doing which is a shame. It's one of my favourite hotel spaces in Liverpool, but at its price point it could be better.
Note that the automated email sent through Expedia contains the post code to the hotel not the car park as stipulated.
Nathan
Stayed 1 night in Apr 2024
Response from Chris K on 26 Apr 2024
Dear Nathan,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
Dear Rachel,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
Dear Ryan,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
Dear Catherine,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
Dear Akhil,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
6/10 Okay
John
19 Apr 2024
Buffet breakfast poor, over crowded and not replenished. Long wait at the toaster, a step back in time.
John
Stayed 1 night in Apr 2024
Response from Chris on 26 Apr 2024
Dear John,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
Easy check in staff were all friendly and polite despite it being an extremely busy weekend for them. Rooms were beautifully decorated and clean. Plenty of choice at breakfast. Bar prices were reasonable. I would recommend this hotel.
Susan
Stayed 2 nights in Apr 2024
Response from Chris K on 29 Apr 2024
Dear Susan,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager
4/10 Poor
Steven, Garstang
Travelled with group
14 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The Pullman is a standard hotel and certainly overpriced. Bed linens were standard, the mattress basic, and the Pillows in the rooms are awful. One like memory foam and the other an old square cushion. Even The light switches were odd!
Bathroom lights faulty. The bar was a shambles! No Baileys left…. No cream to make an Irish coffee…. Come on folks ….
Would I choose here again… no. There are much better hotels with better hospitality and standards.
Steven
Stayed 1 night in Apr 2024
Response from Chris on 26 Apr 2024
Dear Steven,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
Dear Navroop,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
Dear Ade,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
We stayed at the Pullman for an evening and had a great experience. The concierge, Jack was exceptionally friendly and knowledgeable.
For the price, we found the hotel to be lacking in amenities and overall comfort.
Luke
Stayed 1 night in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Luke,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations. I will also share your kind words with our Conceirge Jack.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
Great hotel, friendly staff, amazing rooms, very spacious. Would return.
Adam
Stayed 3 nights in Jan 2024
Response from Chris K on 9 Apr 2024
Dear Adam,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager
Only downside to staying here is parking plenty of it but felt it was expensive and should be available as part of your stay
Michelle
Stayed 1 night in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Michelle,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager
10/10 Excellent
Simon
Travelled with partner
7 Apr 2024
A perfectly positioned hotel to do all the things you need to in Liverpool! Excellent design, service and experience!
Simon
Stayed 2 nights in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Simon,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager
Lovely hotel. Big comfortable room, clean and quiet. All the staff were really friendly. Would definitely stay again.
Sandra
Stayed 1 night in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Sandra,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager
Lovely clean Hotel , staff friendly and very helpful , enjoyed our stay
Joanne
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Joanne,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager
Very helpful and polite staff. Lovely hotel. Would definitely recommend.
Chris
Stayed 1 night in Mar 2024
Response from Chris on 26 Apr 2024
Dear Chris,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
This was our first stay at Pullman Liverpool. We dropped our bag off earlier in the day and the reception staff were very friendly and efficient. Our room was superb, very clean and had everything we needed but the view!!! It was absolutely amazing - looking out over the Mersey. The bar area was lovely and we easily found a seat - even though the hotel was full of gymnasts! The proximity to the M & S arena was the reason for our choice and we chose correctly.
The ONLY thing which stopped us saying it was perfect was the staff in the dining room at breakfast. The girl who showed us to a table was clearly cross that we wanted another one and she didn't explain how we should get our breakfast. We had to stop a waitress to ask for tea. The whole dining room staff looked and sounded miserable and that is not what you want from the hospitality industry.
Betty
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Betty,Thank you for sharing your experience at Pullman Liverpool. It's delightful to hear that your overall stay was superb, from the efficient and friendly reception staff to the amazing view of the Mersey from your room. It sounds like the hotel's proximity to the M & S Arena perfectly suited your needs.However, I'm sorry to learn that your experience in the dining room during breakfast didn't meet your expectations. It's disappointing to hear that the staff's demeanor wasn't as welcoming and attentive as it should have been. I'll be sure to pass along your feedback to the management team so they can address this issue and ensure that all guests receive the high level of service they deserve.Despite this hiccup, I'm glad that your stay was largely enjoyable, and I hope that you'll consider staying with us again in the future. We appreciate your feedback, as it helps us improve and provide even better experiences for our guests. If there's anything else we can assist you with, please don't hesitate to let us know.Kind RegardsChris KleinGuest Experience Manager
Great place to stay if you’re in downtown Liverpool!
Matthew
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Matthew,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager
Dear Ava,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager
Thank you very much staff very good professional communicative and helpful
Eleni
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Eleni,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager
Upgraded to a room with panoramic views over the River Mersey
Dave
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Dave,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager
Nice modern hotel. Quiet, as it's not in the city centre.
Santiago
Stayed 3 nights in Feb 2024
Response from Chris K on 28 Mar 2024
Dear Santiago,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager
The reception staff were wonderfully polite, informative and they all smiled which is so unusual these days.
Graham
Stayed 1 night in Feb 2024
Response from Chris K on 28 Mar 2024
Dear Graham,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager
Very good hotel close to everything and easy to park the car. The staff were very friendly and welcoming.
The room was basic but comfortable and clean. Could do with better pillows though.
Andrew
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Andrew,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
The concierge, Jack, was amazing - communicative, very accommodating and helpful. The hotel was calm and clean and lovely.
Bianca
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Bianca,Thank you for your high scoring review. I will ensure your kind words are shared with Jack and the team.We hope to welcome you back in the near future.RegardsChris KleinGuest Experience Manager
Location is great, Hotel very modern, bar area nice, rooms contemporary, bathroom excellent, bed very comfortable
Matthew
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Matthew,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager
Jen and Rayna on the reception desk were so welcoming and it was an overall comfortable stay.
Anna
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Anna,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I will share your kind words with Jen and Rayna. We hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager
Dear Paul,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel
The rooms are very comfortable clean and view if you get a water facing room is great. The bar and resturant also offer a great selection of food and drinks. The town centre is less than a five min taxi or comfortable walk.Though the parking isnt free or on site, there is a discount.
Overall very pleased and will stay again when in Liverpool.
Kaf
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Kaf,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager
Brilliant hotel and staff were all so friendly. The room was clean and well decorated. Good location for the docs but snugged away so nice and quiet. Would definitely stay again in the future 👍
Matthew
Stayed 2 nights in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Matthew,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager
6/10 Okay
Hendrik
17 Feb 2024
Disliked: Cleanliness
This is an ok hotel and in good walking distance to the city centre. Our room was unfortunately not clean with a stain on the pillow and hair on the side table. We were offered another clean of the room, but no change of room or discount. Staff were very friendly overall.
Hendrik
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Hendirk,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
10/10 Excellent
Dominic
15 Feb 2024
Dominic
Stayed 2 nights in Feb 2024
Response from Chris K on 28 Mar 2024
Dear Dominic,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. KInd RegardsChris KleinGuest Experience Manager
10/10 Excellent
Gerald
13 Feb 2024
Gerald
Stayed 2 nights in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Gerald,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel
Me and my partner stayed at the Pullman for a comedy gig in the M&S bank arena which is just a 2 minute walk from the front door! Great location if you are at an event there! Room was really nice, large, well decorated and very clean and even though we didn’t request a river view we still had a great view of the river to the side of the building. Staff were very friendly and food options were great room service was available until 5am on a Sunday night!
Would 100% stay again!
Alex
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Alex,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel
10/10 Excellent
Laura
8 Feb 2024
Laura
Stayed 2 nights in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Laura.Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel
10/10 Excellent
Nizar
Travelled with partner
5 Feb 2024
Liked: Amenities
Clean and very kind and helpful staff
Nizar
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Nizar,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager
The room was spotless and a very nice hotel in general
Rhys
Stayed 2 nights in Feb 2024
Response from Chris Klein on 5 Feb 2024
Dear Rhys,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and that your room was spotless. Your kind words are greatly appreciated. We value your input as we strive to provide an exceptional experience for all our guests.Thank you once again for choosing Pullman Liverpool. We look forward to welcoming you back in the future.Warm Regards,Chris KleinGuest Experience ManagerPullman Liverpool
Amazing room. Great breakfast if veggie like me but partner tried sausages bacon n black pudding. All were rubbish. You coulda filled a pothole with the black pudding it was that tough.
Matt
Stayed 2 nights in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Matt,Thank you for your perfect 10! Your comments regarding Breakfast will be passed over to our Breakfast Chef.We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager