Indoor pool, pool loungers
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Reviews of Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel

3.5 out of 5
Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel
400 7th North St., Liverpool, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean but the carpet could use some attention. Parking was very easy this trip but It was difficult to find a parking spot on my last visit.
Stayed 1 night in May 2024

10/10 Excellent

Madeline

Travelled with partner
Liked: Amenities
Convenient location; on-site restaurant was a pleasant surprise Staff throughout were simply wonderful.
Stayed 1 night in May 2024

6/10 Okay

Carl, Beverly Hills

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor communication and impolite front desk staff, bordering on rude, after being promised a late checkout.
Stayed 3 nights in May 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 1 night in Mar 2024

6/10 Okay

Dominic

Business traveller
Liked: Staff & service
Still waiting for the Nasty Stain in my toilet to be cleaned even though I asked for it to be cleaned. I ended up using the toilet in them building I was traveling to go inspect because I definitely wasn't sitting on that.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Stayed 1 night in Apr 2024

8/10 Good

Patricia, Tillson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd stay here; and, it is now our top choice when we are in the area. We like its location by major highways and that there is a gas station next door and a Tully’s Restaurant across the street. In both visits, it has taken about 15 minutes to check in, despite the fact that there was no guest in front of us and that we had already prepaid. They seem to have computer and/or internet problems frequently. This time, the problem may have been user errors by the staff person, who appeared to be inexperienced. We weren’t in a hurry, but if it had been busy, there would have been a line from the front desk out the door because of the delay. Other than that, the hotel is fine, the staff is friendly and it is a good place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean facility, friendly staff. We would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryanne

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Hot tub didn’t work which was annoying (only reason we booked that hotel)
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the mall
Stayed 1 night in Apr 2024

8/10 Good

Avaldeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay :)
Stayed 1 night in Mar 2024

10/10 Excellent

maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely wonderful staff. Everyone was so nice
Stayed 2 nights in Mar 2024
Response from CamG on 4 May 2024
Thank you for the feedback, we hope too see you again!

10/10 Excellent

Jynetra

Stayed 1 night in Mar 2024

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Margaret on 21 Mar 2024
Thank you so much for the great review. I'm glad you are enjoying your stay. We look forward to your stays in the bear future

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from CamG on 14 Apr 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Elisa

Stayed 1 night in Mar 2024

8/10 Good

Jimmy

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great.. the breakfast has been the best so far we've ever tasted in north America. The only problem were some han or pets hairs on our bed. Many of them. We were so tired thank we cleaned up by ourselves and accepted it. Other than that the staff and everything else was fine. Again a good breakfast even if it's paid it's a great plus when staying in any hotel
Stayed 2 nights in Mar 2024
Response from CamG on 14 Apr 2024
Thank you for the feedback, we are sorry there was hair on the bed, we will let housekeeping know and we hope to see you again!!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Holiday Inn on 15 Mar 2024
Thank you glad you enjoyed your stay

6/10 Okay

Carole

Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from CamG on 13 May 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Patricia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here; and, it will now be our “Go to” hotel, when we are visiting in the East Syracuse area. The front desk staff, Cam & Margaret, were especially helpful, when we checked in and our room #212 was great. We didn’t use the pool, fitness center, bar or dining room on this trip; but, we may get the chance during another visit. We especially liked how clean the hotel was and its convenient location to the major highways.
Response from Margaret on 28 Feb 2024
Good Evening thank you for the awesome review. We are so glad you will make this your to go Hotel Have a great evening Margaret

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly desk staff, bright and clean entrance. Ample parking and great amenities in room.
Stayed 1 night in Feb 2024
Response from Margaret on 28 Feb 2024
Thank you so much for your review. I'm so glad you are enjoying your stay. Have a great night

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Khristopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service upon check in. Room was very clean and comfortable. Children loved the indoor pool, although the hot tub wasn't up to temp at check in. Very simple check in and check out, no issues during overnight stay.
Stayed 1 night in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

2/10 Terrible

Lourdes

Stayed 1 night in Feb 2024
Response from CamG on 13 May 2024
Thank you for the feedback, I see there was a low rating and no specific details if you like to contact the hotel so we can make it better next time and we can fix any issues.

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant with a live band and bar that was lots of fun. Good service from staff and room was nice. There were a couple stains on bedding, other than this overall very nice hotel would recommend.
Stayed 1 night in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, I will speak with my housekeeping about the bedding we hope to see you again.

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet rooms with indoor pool
Rooms & beds were great. We went for pool which was a little cool but satisfactory. A notice about Hot tub's temp was posted - usable but temp was slowly increasing. (I was told that over the phone on Tuesday, yet still not at optimum temp on Friday.) Seemed comfortably warm on Saturday morning. We didn't use the stovetop but was a nice feature to have and appreciated fridge & microwave. Plenty of fast food alternatives close by for meals - restaurant seemed pricey even with kids eating free (hamburger platter posted at 24.95.)
Stayed 1 night in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

8/10 Good

Raelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice environment .
Stayed 1 night in Jan 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Yonite

Stayed 1 night in Feb 2024
Response from CamG on 14 Apr 2024
Thank you for the feedback, we hope to see you again.

8/10 Good

Tracy

Travelled with family
Liked: Staff & service, amenities
Nice & close to I81
Stayed 1 night in Feb 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was clean. Staff was super friendly and helpful. Pool area was clean. Hot tub was nice and hot. Super close to the airport and nkt far from turning stone. Rooms were spacious and beds were comfortable as well.
Stayed 1 night in Jan 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Judie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, staff was great!
Stayed 1 night in Jan 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Excellent airport transportation.
Stayed 1 night in Jan 2024
Response from CamG on 12 Mar 2024
Thank you for the feedback, we hope to see you again!

6/10 Okay

Hector

Travelled with partner
Average stay, costumer service didn’t wow me!
Stayed 2 nights in Jan 2024

6/10 Okay

Julie

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the airport park and ride
Stayed 1 night in Dec 2023

10/10 Excellent

melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CamG on 28 Dec 2023
Thank you for the feedback, we hope to see you again!

6/10 Okay

Theresa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CamG on 28 Dec 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CamG on 28 Dec 2023
Thank you for the feedback, we hope to see you again!

8/10 Good

Delos, Owego

Stayed 1 night in Dec 2023
Response from CamG on 28 Dec 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Sai Vikas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the options and quality of the breakfast. Made to order omelettes and a ton of other continental breakfast options. Supported by super nice staff.
Stayed 1 night in Dec 2023
Response from CamG on 28 Dec 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Delos, Owego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on 15 Dec 2023
Thank you so much for your feedback.