Having previously given a five star rating, on this visit we've had to give it a two. First of all the room we were given was half the size of the one we had before and yet we were charged about £170 more.
The boiler didn't work for the first night and there was no fix for this so we had to trek 5 floors down and use a spare bathroom when we needed showers. Maintenance tried saying there was nothing wrong with the boiler despite us having pictures showing an error. It happened again another evening but managed to sort it ourselves. The room was so so noisy too, despite being five floors up, you can hear every conversation on paradise Street, I think the window seals need replacing as it was also letting in a draft. Overall the room was quite grubby/ needed tlc. Lots of stains on walls, shower leaked and door frames blown in the bathroom