Reception

Reviews of TripGeo Guesthouse

3 out of 5
TripGeo Guesthouse
Rua Dona Estefânia 40 1E, Lisbon, Lisboa

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 33 reviews" "
Rating 8 - Good. 13 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Disliked: Staff & service, amenities
I would never use this place again. No instructions as to what to do on arrival, no lobby or reception area at street level. I was only able to get sorted because a resident was entering and assisted me in contacting the person supposedly on duty. The following things were advertised and non existent: Breakfast, terrace and in my case no television. Keep away
Stayed 7 nights in Oct 2023
Response from CEO on 15 Oct 2023
Thank you Mr Peter for sharing your experience at our hotel. Your comment is very important to us. Unfortunately, the room you booked does not have a terrace or television and breakfast was not included in the reservation, as you can see. We would like to inform you that when making the reservation you have all the information.The accommodation is well identified and contacts are always available through the platform or via WhatsApp.Yours sincerely,Trigeo Team

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
l could not believe that the owner of the hostal does not allowed The customer to use light in room on day time even in the such dark property.
Stayed 3 nights in Sep 2023
Response from CEO on 28 Sept 2023
Estimado Raymonde,Agradecemos a sua estadia no Tripgeo em Lisboa.Ficamos muito orgulhosos que a sua estadia tenha sido do seu agrado, esperamos vê-lo novamente. Todos os quartos e espaços do alojamento tem luz autonoma ou com sensores de movimento. As luzes nas áreas comuns não são para deixar acessas durante o dia . Todos os locais tem luz de presença e de emergencia.A Equipa Tripgeo Dear Raymonde,Thank you for your stay at Tridgeo in Lisbon.We are very proud that you enjoyed your stay and we hope to see you again. All rooms and spaces in the accommodation have autonomous lighting or with motion sensors. Lights in common areas are not to be left accessible during the day. All locations have nightlights and emergency lights.The Trigeo Team

2/10 Terrible

Amer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRAPGeo creepy Guesthouse
This was by far the worst experience ever in 3 decades of travel. We booked this place being a last-minute decision to go to Lisbon on a trip to Spain. Craziness started before we got there, the plane was an hour late so got a barrage of texts from the owner asking when we were getting there and that he wanted 30 euros for 15 minutes late check in, and in cash. Also, some 2 euros a night per guest fee in cash. The place is not a guesthouse, but a rundown personal residence of "CEO" Jose and he rents out 3 rooms. We were told we must share dirty bathroom with 6 other guests while our reservation showed private bathroom. Next morning, I went looking for "front desk" as it says in the description, and it was nowhere to be found. There was a cat in the owner’s room crying all night. I put Hotels.com on the phone so they could hear the cat that the "CEO" claimed did not exist. The toilet was loose, and the smell and stench of sewer and mold was everywhere. Next day we got up to go get breakfast and were followed by Jose. creeped us out completely. When we got back and felt someone had gone into the room and later found some stuff missing. We booked another hotel and left as soon as we could, of course hotels.com did nothing to correct any of the issues. We lost all the money for three nights plus 48 euros in cash. As we were leaving, the creepy owner kept looking at us from a shop across the road. It’s an abomination that this place is still offered on Hotels.com.
Stayed 3 nights in Jun 2023
Response from CEO on 19 Jun 2023
Dear Amer,We appreciate your feedback.We are very proud to know that your stay was pleasant, which motivates us to provide an excellent service.We will continue to work to serve you even better, hoping that your stay in our hotel will be more and more pleasant.We hope to see you soon,tripgeo team

6/10 Okay

Konstantin

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and peaceful! Rooms very spacious and comfortable beds and having a balcony was another plus! Our host Sr. Rebeiro was very kind to wait for our late arrival and welcome us, and show us around the property! Gave us information as to the places to see and how best to travel around! Thank you Sr. Rebeiro and I would recommend TripGeo guest House to my friends and as for me I will surely stay there on my next visit to Portugal! Thank you
Stayed 5 nights in Jun 2019
Response from José Ribeiro on 4 Jul 2019
Thank you for the avaliation and for your kind words, we always try to offer the best and sure enough our greatest joy is the satisfaction of our guests. I hope to see you on the next trip, you will always be very welcome.

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019
Response from TripGeo on 30 Apr 2019
Obrigado pelo feedback, sua opnião é muito importante para nós!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room and good location. Rich breakfast, bed comfortable
Stayed 1 night in Dec 2018
Response from jose ribeiro on 8 Jan 2019
Dear , Very we appreciate your preference for Tripgeo Guesthouse and the time spent in sharing your experience. We were very pleased of the fact that they enjoyed their experience at the hotel. Your positive feedback leads us to do even better. Your comments will be shared with the rest of the team. In expectation to welcome you again soon we present our best regards. José Ribeiro Manager

10/10 Excellent

H&B, Port Alberni, B.C., Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff, accommodating and very informative.
Stayed 1 night in Dec 2018
Response from jose ribeiro on 8 Jan 2019
Dear , Very we appreciate your preference for Tripgeo Guesthouse and the time spent in sharing your experience. We were very pleased of the fact that they enjoyed their experience at the hotel. Your positive feedback leads us to do even better. Your comments will be shared with the rest of the team. In expectation to welcome you again soon we present our best regards. José Ribeiro Manager

6/10 Okay

elis, oslo and london

Liked: Staff & service, room comfort
good size room ,have never experienced being invited to make your own breakfast,before, and the actual space for several guests to do this was too small,however the raw materials to make the breakfast were good and had choices.
Stayed 4 nights in Oct 2018
Response from jose ribeiro on 7 May 2019
Thank you for your rating, it was a pleasure having you with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good breakfast with eggs ham , rolls fruit, cereals.Coffee and cake whenever.Proprieter amazingly helpful and goes out if his way.He is strict about late night noise which is great.
Stayed 7 nights in Sep 2018
Response from TripgeoGuesthouse on 19 Oct 2018
We were very happy to have enjoyed our breakfast, we are always thinking about the best for you! Thank you for your stay, I hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôte est très accueillant !! Le rapport qualité/prix est très bien ! Le seul problème majeur est le bruit !
Stayed 7 nights in Nov 2019
Response from jose ribeiro on 21 Nov 2019
Merci beaucoup pour votre commentaire, c’est certainement un moyen de nous aider à mieux nous aider. Nous préparons l'amélioration acoustique et thermique de l'hébergement. Nous espérons vous revoir bientôt.

8/10 Good

Wendt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from jose ribeiro on 5 Nov 2019
Hello, Wendt It was a great pleasure to welcome you to our house and offer you our services for 2 days. Thank you for your kindness and respect. Come back whenever you can! Could you tell us how your visit was, evaluating our accommodation at Expedia.com? A good comment always encourages us to offer the best to our guests. Thank you one more time! TripGeo Team

8/10 Good

Pieralberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from jose ribeiro on 10 Oct 2019
Ciao, Pieralberto È stato un grande piacere darti il benvenuto a casa nostra e offrirti i nostri servizi per 3 giorni. Grazie per la tua gentilezza e rispetto. Torna quando puoi! Potresti dirci come è andata la tua visita, valutando la nostra sistemazione su Expedia.com? Un buon commento ci incoraggia sempre ad offrire il meglio ai nostri ospiti. Ancora una volta, grazie! Squadra TripGeo

8/10 Good

Jean-Paul

Liked: Cleanliness, staff & service, room comfort
B&B propre et accueillant
L'immeuble est ancien et comme souvent à Lisbonne aurait besoin d'un gros rafraîchissement. Ce B&B est cependant très propre et la literie parfaite. Pas de VMC dans la salle de bain et donc une forte humidité permanente qui a permis le développement de moisissures au plafond : la salle de bains devrait donc être révisée. Rare à Lisbonne : une terrasse ou prendre un café ou son petit déjeuner. Sinon l'accueil est parfait, le propriétaire n'ayant pas hésité à se lever à 4h du matin pour mon départ à l'aéroport.
Stayed 3 nights in Sep 2019
Response from jose ribeiro on 4 Oct 2019
Hello, B&B It was a great pleasure to welcome you to our house and offer you our services for 2 days. Thank you for your kindness and respect. Come back whenever you can! Could you tell us how your visit was, evaluating our accommodation at Expedia.com? A good comment always encourages us to offer the best to our guests. Thank you one more time! TripGeo Team

8/10 Good

Verified traveller

Liked: Staff & service
Bra pris och bra läge. Något lyhört. Fräscha rum. Sköna sängar.
Stayed 4 nights in Sep 2019
Response from jose ribeiro on 4 Oct 2019
Hello, It was a great pleasure to welcome you to our house and offer you our services for 2 days. Thank you for your kindness and respect. Come back whenever you can! Could you tell us how your visit was, evaluating our accommodation at Expedia.com? A good comment always encourages us to offer the best to our guests. Thank you one more time! TripGeo Team

8/10 Good

victor

Liked: Staff & service
Séjour très sympa
Stayed 3 nights in Jun 2019
Response from TripGeo on 14 Jun 2019
Merci pour le commentaire de Victor. Ce fut un plaisir de vous accueillir avec votre famille dans notre maison.

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from José Ribeiro on 4 Jul 2019
Thank You for the avaliation!

2/10 Terrible

Tokyo, Tokyo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
リスボン最初の3日間滞在し、10日後出発前に1泊したのですが、バスルームはマットも換えず、10日前にあったゴミが残されていました。 不衛生な所でした。
Stayed 1 night in Apr 2019
Response from jose ribeiro on 7 May 2019
Thanks for the feedback, your opinion is very important to us! フィードバックをありがとう、あなたの意見は私達にとって非常に重要です! タオルとベッドリネンは7日ごとに交換されます。チェックアウト後にのみ、ゴミは部屋から取り除かれません。ごみは私達の容器の中にゴミをリサイクルしてください。

8/10 Good

Joao Sebastiao

Liked: Cleanliness, staff & service, property conditions & facilities
Senti-me bem como se estivesse em casa de Famila
Stayed 7 nights in Mar 2019
Response from José ribeiro on 23 Mar 2019
Muito obrigado João. Nestas casa de hóspedes queremos que cada hóspede seja um amigo e que volte sempre e seja desejado. Muito obrigado pela sua estadia.

4/10 Poor

Jefferson

Disliked: Staff & service, property conditions & facilities, room comfort
TrapGeo Guesthouse. Get out of it ! After years traveling abroad it was my worst experience in a hostel ever. First of all, this is not a GuestHouse it's Mr.Jose's private apartment. It was very unpleasant having someone sneaking over your daily activities, questioning the time you go to bed and even trying to impose places for you to go or things to do in Lisbon as if your presence in the house was a inconvenience. Secondly, the mattress is terrible, completely uneven, and after 7 days using the same sheet set, they offered us a new one, stained and ripped. Don't even try to use the kitchen, it's forbidden (the Lisbon police might fine the property!!! - yeah that was the excuse they argued). Despite the mold smell in the common areas (no sunlight at all), there's also a pile of garbage and mess in the backyard witch turns out to be a place entirely different from the pics. Our best moment there was the checkout!
Stayed 16 nights in Jan 2019
Response from José Ribeiro on 24 Mar 2019
Dear Jeferson, We realize that you do not understand the meaning of our accommodation. In the dictionary, Guesthouse is an Apartment transformed into Accommodation, with the purpose of receiving guests, at low prices with a warm and familiar treatment. The Owner does not live in the AP but will be there to help. On the sheets, we regret what happened, you should have reported when we asked every day if everything was all right or if something was needed. We suggest that the next time you want to come to Lisbon to talk until dawn or cook lunch and dinner for 15 days, book a private apartment just for you.

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel nota 10
Gostamos muito do acolhimento! Nos sentimos em casa.. Realmenre recomendo para os interessados!!
Stayed 3 nights in Dec 2018
Response from jose ribeiro on 8 Jan 2019
Dear , Very we appreciate your preference for Tripgeo Guesthouse and the time spent in sharing your experience. We were very pleased of the fact that they enjoyed their experience at the hotel. Your positive feedback leads us to do even better. Your comments will be shared with the rest of the team. In expectation to welcome you again soon we present our best regards. José Ribeiro Manager

10/10 Excellent

Frits

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima verblijf met hele vriendelijke mensen! Prima verhouding kwaliteit / geld. Goede ligging!
Stayed 4 nights in Oct 2018
Response from TripgeoGuesthouse on 29 Oct 2018
Bedankt voor de positieve feedback, voor ons is de mening van de gast erg belangrijk! Het was een genoegen om je te verwelkomen, een paar zo vriendelijk en vol leven. Veel geluk en ik hoop je weer te zien!

10/10 Excellent

Péter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from TripgeoGuesthouse on 19 Oct 2018
Dear Péter, Thank you for your rating, it was a pleasure having you with us!!

8/10 Good

Nadine, Kaiserslautern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leckeres Frühstück! Sehr netter und aufmerksamer Gastgeber! Gute Lage!
Stayed 1 night in Oct 2018
Response from Dear Nadine on 25 Oct 2018
Vielen Dank für Ihren positiven Kommentar. Ich hoffe, du kommst eines Tages für weitere Tage zurück. Es war mir eine Freude, Sie bei uns zu haben.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018
Response from TripgeoGuesthouse on 19 Oct 2018
Thank you for your rating, it was a pleasure having you with us

8/10 Good

Anne Gro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hadde bestilt et rom med eget bad, som angitt på nettstedet, men da vi kom frem var det ingen rom med eget bad, men ett bad for kvinner og ett for men for totalt 5 rom med 2-3senger. Det oppstod misforståelser rundt det som viste seg å være en lokal skatt. Selve rommet var komfortabelt og fornuftig innredet. Vi klarte ikke å få kontakt med lokalt wi-fi.
Stayed 5 nights in Sep 2018
Response from TripgeoGuesthouse on 26 Oct 2018
Dear Anne, Jeg beklager misforståelsen, vi kom i kontakt med nettstedet og alt ble standardisert så snart som mulig. Det var hyggelig å møte deg og tilbringe noen dager i selskap med slike hyggelige damer.

2/10 Terrible

EDUARDO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2018
Response from jose ribeiro on 7 May 2019
Thank you for your rating, it was a pleasure having you with us

10/10 Excellent

ALVARO JOSE REIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Boa
Stayed 4 nights in Aug 2018
Response from José Ribeiro on 21 Sept 2018
Caro Alvaro, Muito agradecemos a sua preferência pelo Tripgeo Guesthouse e o tempo que nos dedicou partilhando a sua experiência. Ficamos muito agradados do facto de ter gostado da sua experiência. O seu feedback positivo leva-nos a fazer ainda melhor. Os seus comentários serão partilhados com o resto da equipa. Na expectativa de o poder acolher novamente em breve apresentamos os nosso melhores cumprimentos.

10/10 Excellent

angela maría

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from TripgeoGuesthouse on 19 Oct 2018
Thank you for your rating, it was a pleasure having you with us

4/10 Poor

Griffon

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2018
Response from TripgeoGuesthouse on 19 Oct 2018
Thank you for your rating, we are always trying to improve. It was a pleasure having you with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
legal" atendeu bem. pessoal muito atencioso.
Stayed 2 nights in Jul 2018
Response from jose ribeiro on 7 May 2019
Thank you for your rating, it was a pleasure having you with us