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Reviews of Pestana Cidadela Cascais - Pousada & Art District

5 out of 5
Pestana Cidadela Cascais - Pousada & Art District
Fortaleza Da Cidadela, Av. D. Carlos I, Cascais

Reviews

9.2

Wonderful

Rating 10 - Excellent. 285 out of 423 reviews" "
Rating 8 - Good. 99 out of 423 reviews" "
Rating 6 - Okay. 26 out of 423 reviews" "
Rating 4 - Poor. 8 out of 423 reviews" "
Rating 2 - Terrible. 5 out of 423 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The calm spaces within the hotel, the friendly staff and the whole art atmosphere. I like the breakfast on the terrace overlooking the marina and also the outside pool.
Stayed 7 nights in May 2024
Response from Cidadela24 on 26 May 2024
Dear Mrs. Judith,Thank you very much for giving us your honest opinion from your last stay with us.We were very pleased to know that you thoroughly enjoyed our teams service and that your experience with us was as you expected!We hope to receive you back soon.Kind regards,Catarina MachadoGuest Service

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property built within a fortress and palace of the late King of Portugal. The rooms, facing a beautiful view of the water, look onto a marina with shops and restaurants. During the evening DJ music can be heard from the marina up to 2 am which can affect sleeping conditions. There are two very nice pools which added a lot of value to my experience. The outdoor pool is a bit of walk up some stairs but the ocean and grassy area around the pool is very nice. Unfortunately, there was no pool services outdoors where used towels and dishware sat. It was hard to find a clean towel. As a five star property , I expected the bed comfort to match the rating. Unfortunately, it did not. The mattress was soft and bouncy and needed replacement. My back hurt getting up every morning and that affected my overall experience. The hotel provides a wide array of food for breakfast including fresh squeezed juices, made to order coffee drinks, pastries , breads, meats, cheeses, vegetables and made to order eggs and omelettes. As a gluten free eater, there was no pastries to choose from and the small amount of bread they provided was packaged in plastic and not very good. I really enjoyed the location being close to town but away from the hustle and bustle of the touristy town of Cascais. There is a very nice walking and biking path from the hotel that overlooks the ocean. The art district that surrounds the hotel adds a lot of value and interest to the property.
Stayed 4 nights in May 2024
Response from Cidadela24 on 26 May 2024
Dear Mrs. Paula,Thank you very much for your very kind feedback.We were very happy to know that your stay with us was as you expected. We thank you for your very nice comments and for your recommendations.We hope to receive you back soon with us.Best regards,Catarina MachadoGuest Service

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities
Both pools very nice Though access to outdoor pool quite a walk
Stayed 3 nights in May 2024
Response from Cidadela24 on 15 May 2024
Dear Mr. Tod,Thank you very much for giving us your honest opinion regarding your last stay with us. We hope to receive you back with us!Kind regards,Catarina MachadoGuest Service

10/10 Excellent

Marianela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
40 minute commuter train ride to Lisbon. Great option if you want to stay in a quieter place than Lisbon. Hotel is in an old citadel. Short walk to Cascais and dining.
Stayed 3 nights in Apr 2024
Response from Cidadela24 on 15 May 2024
Dear Mrs. Marianela,Thank you very much for giving us your very kind feedback regarding your last stay with us.It was a real pleasure to have you as our guest and we hope to have you with us again very soon!Best regards,Catarina MachadoGuest Service

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel we really enjoyed our stay thank you
Stayed 1 night in Mar 2024
Response from Cidadela24 on 24 Apr 2024
Dear Mrs. Beverly, We were delighted to hear that your recent experience at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your time with us. Our team would like to thank you for your very kind feedback. We look forward to hosting you again soon at our hotel. Kind regards, Catarina Machado Guest Service

10/10 Excellent

Gracia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location plus amenities make this a perfect choice. Clean and safe. Plenty dining options inside the hotel and many more in the surrounding. Hotel breakfast buffet is amazing!
Stayed 2 nights in Mar 2024
Response from Cidadela23 on 27 Mar 2024
Dear Gracia,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Catarina Machado Guest Service

10/10 Excellent

Karen, Macclesfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the museum quarter. All the best sights are within easy walking distance. Don’t miss the Palácio de Cidadela in the square, but tours are limited so you need to book. The hotel gave us a 24 hour museum voucher with access to 13 places, which included the Palácio. This will save you quite a lot of money, although you’ll need to prioritise! The staff were exceptionally friendly and helpful. Everything was delightfully well-run in an understated way. Super comfy beds, cleanliness impeccable and the best breakfasts in the dining room overlooking the marina! Very relaxing, we loved every minute.
Stayed 14 nights in Feb 2024
Response from Cidadela23 on 7 Mar 2024
Dear Mrs. Karen, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Catarina Machado Guest Service

10/10 Excellent

Melissa, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Feb 2024
Response from Cidadela23 on 25 Feb 2024
Dear Mrs. Melissa,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unmatched location
Best location in Cascais with views of the marina. Bed was very comfy and the room had everything we needed. The hotel layout is strange but that is due to the restrictions of the fort walls - it was a long walk to breakfast! But breakfast was good compared to other hotel breakfasts I’ve had in Portugal.
Stayed 6 nights in Dec 2023
Response from Catarina Machado on 25 Jan 2024
Dear Guest, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Excellent

H A Tillmann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Tillmann,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

10/10 Excellent

Margarida

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Catarina Machado on 25 Jan 2024
Cara Sra. Margarida, Ficámos encantados em saber que a sua estadia recente no Pestana Cidadela Cascais foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Cidadela Cascais para as suas férias. Esperamos voltar a acolhê-la em breve no nosso hotel.Cordialmente, Catarina MachadoGuest Service

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Michael, Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards,Catarina MachadoGuest Service

8/10 Good

Wayne

Stayed 2 nights in Oct 2023
Response from Catarina Machado on 25 Jan 2024
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2023
Response from Catarina Machado on 25 Jan 2024
Cara Sra. Jéssica, Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Cidadela Cascais.Cordialmente, Catarina MachadoGuest Service

10/10 Excellent

Angel

Stayed 1 night in Oct 2023
Response from Catarina Machado on 25 Jan 2024
Dear Guest, On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real unique hotel
My partner and I stayed 3 nights here as a base to visit Sintra. Overall we had a really pleasant stay. The property is built inside of an old fort and the different areas of the hotel are from various eras of construction - there is a small color coded map in the lobby that explains all of this. Honestly I think they downplay the history of the site and buildings, which is a bit of a shame. I would have loved if more info had been included in the room and around the property to explain some of the history. Most things you could want in Cascais are a short walk away and the galleries around the hotel courtyard were nice to visit. The breakfast buffet has a good selection to appeal to just about everyone but can be a little chaotic depending on the day and time. The pool is small and a bit of a challenge to find. Overall the signage around the property is a little lacking - it wasn't uncommon to see people getting lost trying to find their rooms.
Stayed 3 nights in Sep 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Randall,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Cidadela Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. It was a real pleasure for us to have you as our Guest, and we hope to have you back soon.Warm regards, Catarina MachadoGuest Service

10/10 Excellent

Kennah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was like a dream; the dovetailing of very old and very new was seamless; service was top-notch; breakfast was a wonderful way to start the day--every day.
Stayed 5 nights in Sep 2023
Response from Ana Rita Moura on 26 Sept 2023
Dear Mr. Kennah,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Ana Rita MouraGuest Service Manager

10/10 Excellent

michelle

Stayed 2 nights in Sep 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mrs. Michelle,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

2/10 Terrible

John P

Stayed 8 nights in Sep 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. John Thank you for taking the time to provide us with your feedback on your experience at Pestana Cidadela Cascais. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We would like to thank you for staying at Pestana Cidadela Cascais. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Catarina MachadoGuest Service

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, the fact that it's open to the public can sometimes be an issue. The staff are actually too "helpful" it's not easy to have a quiet moment in the room
Stayed 2 nights in Aug 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Pedro,Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Cidadela Cascais

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Jonathan,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

4/10 Poor

Christine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Make sure you always use the safe in your room. We had two cards scammed from the room with no great response from hotel. It is a hotel in a great location
Stayed 7 nights in Jul 2023
Response from ARM on 22 Aug 2023
Dear Mrs. Christine, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. Nevertheless, the described episode was reported while with us and we have immediately responded and acted accordingly.We appreciate that you chose Pestana Cidadela Cascais for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Ana Rita MouraGuest Service Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in the Artistic centre of Cascais.
Loved every moment, from driving under the archway into the courtyard; the setting of this hotel is phenomenal. The staff were so kind and giving. I loved everything about my stay at Pestana Cidadela Cascais. I'll be back.
Stayed 5 nights in Aug 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Patrick,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Cidadela Cascais

10/10 Excellent

Aura

Liked: Cleanliness, staff & service, room comfort
Great accommodations! And espectacular setting!
Stayed 2 nights in Jul 2023
Response from Iride Pansera Pestana Guest Service Assistant on 11 Aug 2023
Dear Mrs. Aura,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We were also so glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.Thank you for your stay and we look forward to hosting you again soon at our hotel!Warm regards,Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

10/10 Excellent

Megan

Liked: Staff & service
Stayed 7 nights in Jul 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mrs. Megan,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Yan,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

4/10 Poor

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants in my room.
The room had ants in it. The hot food was cold. The room should have been described as a down-floor room with people walking past which meant the curtain had to be closed all the time.
Stayed 3 nights in Jul 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mrs. Lorraine,We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The setting of the property in the old fort is absolutely beautiful. There sre wonderful sculptures and slightly crazy artwork wherever you look.
Stayed 3 nights in Jul 2023
Response from ARM on 16 Aug 2023
Dear Mrs. Elizabeth, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Ana Rita MouraGuest Service Manager

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel is in a beautiful, historic location, with a great outdoor pool, I am rating it on the basis of it (and its price point) being 5 stars. The pros: - location - outdoor pool - rooms were clean and comfortable - pool staff were great (as were breakfast servers) - breakfast was decent - apart from when the couple next to us proceeded to take 10 hard boiled eggs and eat them with all the grace of the Cookie Monster (not the hotels fault I know. Was just something I wanted to share). Good job I didn't want a hard boiled egg that morning The cons: - never got a call to say our room was ready (picky and we understand they are busy, but still, it's easy) - rooms were really, really weirdly designed: ---the doors to the patio opened from the middle, and the wrong way, like they had been put on back to front (not a big deal, we just looked in a mirror to open them) ---limited space in the bathroom - seriously, I kept accidentally phoning the front desk with the bathroom phone every time I wanted a wipe (i.e. zero space) ---no extraction fan ---no iron (do I care if I am a little wrinkled? No. Does my wife...! Seems a basic necessity. Again - this is all on the basis of it being 5-star, it's not fussiness or unreasonable expectations on our part. I've stayed in 1 star to 5 star places and unfortunately this is closer to 3.5. Finally - the bars were non-existent. The reception bar closed at 7pm and resembled a co-working space, or funeral waiting room. Upstairs, empty!
Stayed 5 nights in Jul 2023
Response from ARM on 16 Aug 2023
Dear Mr. David, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologize for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Ana Rita MouraGuest Service Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay
Stayed 7 nights in Jul 2023
Response from Iride Pansera Pestana Guest Service Assistant on 15 Jul 2023
Dear Mrs. Caroline, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Iride PanseraGuest Service AssistantPestana Cidadela Cascais - Pousada & Arts District

10/10 Excellent

Olwen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice pleasant stay
The weather was good, the hotel ideally located and peaceful, the room was hit and miss with the cleaning and towel changes and some days didn't get done until the evening. We had a lovely holiday and I would recommend the hotel and Cascais.
Stayed 5 nights in Jul 2023
Response from Iride Pansera Pestana Guest Service Assistant on 16 Jul 2023
Dear Mr. Olwen, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards,Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

8/10 Good

Talitha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2023
Response from Iride Pansera Pestana Guest Service Assistant on 12 Jul 2023
Dear Mrs. Talitha, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Warmest regards, Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

8/10 Good

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Catarina Machado on 25 Jan 2024
Dear Guest,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for Cascais
Very nice hotel in a great location. We got upgraded to a suite as the reservation stated and the room was immaculate. Breakfast was incredible.
Stayed 3 nights in Jun 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Hector,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Not too far from the train station and a short walk to a variety of nice restaurants in the marina area.
Stayed 1 night in Jun 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mrs. Joanne,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Catarina Machado on 27 Jan 2024
Cara Sra. Daria,Ficámos encantados em saber que a sua estadia recente no Pestana Cidadela Cascais foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Cidadela Cascais para as suas férias. Esperamos voltar a acolhê-lo(a) em breve no nosso hotel.Cordialmente, A Equipa do Pestana Cidadela Cascais

8/10 Good

Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and conversion to a hotel is beautifully done, the bar area lacked atmosphere and a view ! Breakfast room was lovely as was the breakfast…. excellent selection
Stayed 3 nights in Jun 2023
Response from Iride Pansera Pestana Guest Service Assistant on 15 Jun 2023
Dear Mr. Alexandre, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.All the Maristella kitchen brigade would like to thank you too, for your kind feedback. As a matter of fact, our Maristella restaurant offers a daily buffet that includes a wide variety of freshly cooked sweet and savory dishes, along with a selection of fresh fruits, juices, and even gluten-free, vegetarian, and vegan options, all prepared with passion and accuracy for satisfying all our Guests' tastes. And the result of all brigade effort , we agree totally with you, it's utterly excellent !We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Iride PanseraGuest Service AssistantPestana Cidadela Cascais - Pousada & Arts District

10/10 Excellent

Steven

Stayed 3 nights in Jun 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mr. Steven,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Cidadela Cascais

10/10 Excellent

Luiza, Brussels

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the the Hotel, breakfast, SPA massage, close to the center. However I think the rate of 519 Euros is expensive.
Stayed 3 nights in May 2023
Response from Iride Pansera on 26 May 2023
Dear Mrs. Luiza, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Our Maristella restaurant offers a daily buffet that includes a wide variety of freshly cooked sweet and savory dishes, along with a selection of fresh fruits, juices, and even gluten-free, vegetarian, and vegan options."Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Iride PanseraGuest Service AssistantPestana Cidadela Cascais - Pousada & Arts District

8/10 Good

K E

Liked: Cleanliness, staff & service, property conditions & facilities
Take a foam mattress cover.
Fabulous architecture, friendly and efficient service. Good food in the restaurant. Lovely swimming pool :-) Hard and uncomfortable bed :-(
Stayed 3 nights in May 2023
Response from IP on 13 May 2023
Dear Mr./Mrs. KE, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We were glad to read your enthusiastic comments about our location, the breakfast, the food at the restaurant, our swimming pool and, probably, also the SPA. We take great pride in being able to offer a great experience to our Guests. Meanwhile, we would like to apologize for any inconvenience caused during your stay, because of the bed. We look forward to hosting you again soon at our hotel. Kind regards, Iride PanseraGuest Service AssistantPestana Cidadela Cascais

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Catarina Machado on 25 Jan 2024
Dear Mrs. Elizabeth,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

10/10 Excellent

George

Stayed 2 nights in May 2023
Response from IP on 13 May 2023
Dear Mr. George, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Diogo BarroUnit Assistant ManagerPestana Cidadela Cascais

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Iride Pansera on 6 May 2023
Thank you very much indeed for having chosen us for your stay here in Cascais.

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first stop in Portugal
Absolutely fantastic! Great location, great service, and even better breakfast! Loved every minute. Would highly recommend!
Stayed 3 nights in Apr 2023
Response from Iride Pansera Pestana Guest Service Assistant on 6 May 2023
Thank you so much for your positive review, dear Keri, your enthusiasm is nicely contagious and we are totally happy realizing how we are able fulfill our duty, satisfying our guest's expectations. We hope we could welcome you again in the future.

10/10 Excellent

Pedro, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this hotel numerous times. Always a pleasure to return to and the staff are fantastic.
Stayed 9 nights in Mar 2023
Response from ARM on 26 Mar 2023
Dear Mr. Pedro,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Ana Rita MouraGuest Service Manager

10/10 Excellent

gillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly, attentive and informative staff. wonderful breakfasts great views
Stayed 5 nights in Mar 2023
Response from ARM on 25 Mar 2023
Dear Mrs. Gillian,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Ana Rita MouraGuest Service Manager

10/10 Excellent

Pedro, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic gem of hotel in one of the best locations in Cascais. Have stayed a number of times and they have upgraded most of the rooms over the years.
Stayed 6 nights in Feb 2023
Response from Igor Almeida on 1 Mar 2023
Dear Mr. Pedro, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Igor AlmeidaFront-Office Manager

2/10 Terrible

Sara

Stayed 1 night in Nov 2022
Response from Catarina Machado on 27 Jan 2024
Cara Sra. Sara,Obrigado por nos ter enviado feedback sobre a sua experiência no Pestana Cidadela Cascais. A sua opinião é muito importante para podermos melhorar os nossos serviços.Lamentamos profundamente por não termos correspondido inteiramente às suas expetativas e por qualquer incómodo causado.Partilhámos os seus comentários com as nossas equipas a fim de garantir a implementação imediata de melhorias.Obrigado por ter escolhido o Pestana Cidadela Cascais para a sua estadia. Esperamos que esta experiência não tenha influenciado permanentemente a sua impressão sobre o nosso hotel. Gostaríamos que nos desse a oportunidade de mudá-la, na sua próxima estadia.Cordialmente, Catarina MachadoGuest Service

10/10 Excellent

Lisa

Stayed 1 night in Oct 2022

8/10 Good

audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the arts district where small artists, artisans and boutiques encircle the property, this hotel is well located BUT FOR Construction entering the square preceding the hotel. Not well lit nor does it afford easy walkable access at night. However, service at hotel is very good- they went the extra mile in giving us a to-go breakfast package because we had to leave for airport before 7am. Any accommodation which has “Pousada “ preceding the name promises to be of high quality. Recommended.
Stayed 1 night in Oct 2022