Deluxe Apartment, 1 Bedroom | Living area | Flat-screen TV
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Reviews of Lisbon Serviced Apartments - Mouraria

4 out of 5
Lisbon Serviced Apartments - Mouraria
Rua São Pedro Mártir, 38, Lisbon, Lisboa

Reviews

8.4

Very good

Rating 10 - Excellent. 89 out of 176 reviews" "
Rating 8 - Good. 53 out of 176 reviews" "
Rating 6 - Okay. 14 out of 176 reviews" "
Rating 4 - Poor. 7 out of 176 reviews" "
Rating 2 - Terrible. 13 out of 176 reviews" "

8.8/10

Cleanliness

9.2/10

Amenities

9.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

jose

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Luyang

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Gina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this property is a very unsafe area, while trying to find the entrance I have to witness guns, police, people running , I had to run away when trying to find it and off course I didn’t get any refund and Expedia didn’t help, although I have put my family on safety risk.. never ever book this place, don’t know how a company like Expedia can have this as an option.
Stayed 3 nights in Mar 2024

2/10 Terrible

Caroline

Stayed 3 nights in Feb 2024

6/10 Okay

Javier

Travelled with family
Liked: Amenities
The place is close to all the touristic places in Lisbon, you are walking distance to all downtown spots. The apartment are in an uphill alley which you can just access by foot There are a couple of restaurants and bars that are noise. Every night of the weekend we were there, there were a group of people intoxicated, right at the entrance of the alley. There is a strong smell of urine in the alley and the rocks are loose, it will take a hit in you luggage’s wheels ( bring desinfectante spray for your shoes)
Stayed 3 nights in Feb 2024

4/10 Poor

andres

Business traveller
Liked: Property conditions & facilities
The department has many little cockroaches... I did not feel good... Regards
Stayed 4 nights in Feb 2024

2/10 Terrible

Kevin

Travelled with group
Tried to check in through the mobile check in link that was provided. The process was unessicarily long and at the end did not let me pay the city fee so it was all for nothing and we had to go to the checkin kiosk. The kiosk was blocked off by 2 men who were demanding new shoes and money and would not let us access the kiosk and when we left they chased us into the square where we had to duck into a hotel to get rid of them. We then requested a refund as we were clearly not staying there. The phones were not answered for 2 days and when they eventually picked up they refused a refund. While the apartments are around a nice area the back alleys they are actually in are not nice and can be dangerous. STAY SOMEWHERE ELSE.
Stayed 4 nights in Dec 2023

8/10 Good

Nir, Karmiel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
During our week-long stay at this apartment with my family, we were genuinely impressed. The location is outstanding, with easy access to the Metro and a plethora of diverse restaurants within walking distance. The apartment itself was spotless and well-maintained, even featuring a convenient machine washer. A noteworthy aspect of the area is the presence of many harmless immigrants, adding to the neighborhood's vibrant and welcoming atmosphere. Although the sheets were replaced every 4 days and there was no interim cleaning service, it was a minor point in an otherwise wonderful experience. We had a fantastic time and would gladly choose this place again in the future.
Stayed 7 nights in Dec 2023

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Javier went over and above in being helpful and accommodating.
Stayed 1 night in Oct 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Christian,We're thrilled to hear that Javier went above and beyond to make your stay memorable. It's comments like these that motivate us to keep delivering top-notch service. If you're planning another visit to Lisbon, consider experiencing the magical atmosphere of the city during the Christmas season. The twinkling lights and festive spirit are truly enchanting. Don't miss a visit to the historic Alfama district, where you can explore its charming alleys and enjoy Fado music in local taverns.Best Regards,Lisbon Serviced Apartments

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Guest,Thank you for your 8/10 rating! We're delighted to hear you enjoyed your stay at Lisbon Serviced Apartments. For a truly magical experience, consider visiting Lisbon during the Christmas season. You can explore the enchanting Christmas market at Praça do Comércio and savor the festive atmosphere. We hope to welcome you back soon!Best Regards,Lisbon Serviced Apartments

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2023
Response from Lisbon Serviced Apartments Team on 23 Oct 2023
Dear Guest,Thank you for your feedback. We appreciate your input and strive to enhance our guests' experiences. It seems there was room for improvement during your stay. We'd love to make it up to you, so why not consider revisiting Lisbon during the Christmas season? The city comes alive with festive charm, and you mustn't miss a visit to the enchanting Belem Tower for a taste of history and holiday magic.Best Regards,Lisbon Serviced Apartments

8/10 Good

Allan

Liked: Cleanliness, property conditions & facilities
Convenient for travel in old Town
Stayed 2 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 20 Oct 2023
Dear Guest,Thank you for your feedback. We appreciate your input and are always looking for ways to improve. If you decide to visit Lisbon again, we highly recommend exploring the charming Christmas markets in Rossio Square for a magical experience. Best Regards, Lisbon Serviced Apartments.

10/10 Excellent

Jennifer

Liked: Amenities
Fantastic 1 bedroom apartment. Amazing views. Very clean. Has everything you need for a great stay.
Stayed 8 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 23 Oct 2023
Dear Jennifer,We're thrilled to hear that you had a fantastic experience at our 1-bedroom apartment! We're delighted that you enjoyed the amazing views, cleanliness, and the convenience of having everything you need for a great stay.If you're planning to visit Lisbon in the Christmas season, you're in for a treat. The city comes alive with festive lights and decorations. Don't miss the enchanting Christmas market at Rossio Square, where you can soak in the holiday atmosphere and pick up some unique gifts.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 23 Oct 2023
Dear Guest,Thank you so much for your glowing 10 out of 10 review! We're thrilled to hear that you had such an excellent experience with us. If you ever decide to visit Lisbon during the Christmas season, don't miss the enchanting Christmas market at Praça do Comércio. It's a magical place to soak in the festive atmosphere.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Anta, VIRGINIA BEACH

Liked: Cleanliness
Stayed 9 nights in Aug 2023

2/10 Terrible

Vicki

Travelled with family
Disliked: Cleanliness
The apartment is very well located close to all the action and restaurants. There is, however, a seedy element to the alley leading up to the apartments as well as outside the windows of the apartment. The check in process was frustrating as the information provided was cryptic and not easy to follow. Would not recommend if staying more than one night however, for a short stays I suppose it’s fine. Was comforting however to see other families staying there. The place was clean on the inside.
Stayed 1 night in Aug 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Vicki,Thank you for taking the time to share your feedback with us. We truly appreciate your insights and the opportunity to address your experience.We're delighted to hear that you found our apartment's location convenient, allowing you to be in the heart of all the action and restaurants that Lisbon has to offer. It's wonderful that you observed other families enjoying their stay as well, creating a welcoming atmosphere.We apologize for any inconvenience you faced during the check-in process. Your feedback regarding the clarity of the provided information is invaluable, and we'll certainly work on making it more straightforward for our guests. Lisbon is a city of contrasts, and while some of its charming alleys may have a historic and rustic allure, we understand that personal preferences vary. We're glad you found the interior clean and comfortable, allowing you to have a pleasant stay.Should you decide to visit Lisbon again, we'd love to show you an even more exceptional experience. If you're interested in exploring the more vibrant side of the city, consider visiting the LX Factory, a creative hub filled with art, shops, and eateries that showcase the city's contemporary culture.Best Regards,Lisbon Serviced Apartments

2/10 Terrible

Alba F

Business traveller
JMJ Portugal
I couldn't check in. When I called so many times to get some information about how to get there. Nobody responded, so I decided to call the other group and ask them to allow us to share the room with them. We drove for hours and hours trying to get to the hotel and nobody answer. Is anyway I can be reimbursed for that nite? after whay happen I cancelled the other nite that I had schedule for 08/07/2023
Stayed 1 night in Jul 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Alba F,We deeply apologize for the inconvenience you experienced during your attempt to check in at Lisbon Serviced Apartments. We understand how frustrating it must have been to encounter difficulties in reaching us and getting the information you needed. This is certainly not the level of service we strive to provide to our valued guests.We truly appreciate your patience and understanding, and we're working diligently to improve our communication channels to ensure this doesn't happen again in the future. In regard to your request for reimbursement, our team is reviewing your situation and will be in touch with you shortly to address this matter.We're delighted to hear that you've explored the vibrant streets of Lisbon. Don't miss the chance to visit the historic São Jorge Castle on one of your upcoming trips. Its panoramic views of the city are truly breathtaking!Once again, we apologize for the inconvenience you faced and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

MARIA

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Family Trip
Check-in was easy. While we didn’t have the reservation number needed to check-in there was a phone with a direct line to a property manager to help us out. The units were clean and the air conditioning worked well. It was also nice to have access to streaming services in English. Several light bulbs were not working in one of the two units. Overall it was a good place to stay for a couple nights while spending most of our time out exploring Lisbon. They also had luggage storage in the lobby area for 1€ which was so nice for our last day so we didn’t need to lug it around with us.
Stayed 2 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Anonymous,Thank you for choosing Lisbon Serviced Apartments for your family trip and for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay.We're glad to know that your check-in process was smooth and that our property manager was able to assist you even without the reservation number. Cleanliness and comfort are top priorities for us, and we're thrilled that you found the units tidy and the air conditioning effective.It's wonderful that you enjoyed having access to streaming services in English, ensuring entertainment during your downtime. We apologize for the inconvenience caused by the light bulbs in one of the units and will certainly address this to provide an even better experience for our future guests.We're pleased that our convenient luggage storage option added value to your stay, allowing you to make the most of your last day in Lisbon without the hassle of carrying your bags around.As you mentioned, our prime location is perfect for exploring the vibrant city of Lisbon. Don't miss the chance to visit the historic Belém Tower, a UNESCO World Heritage site, which stands as a symbol of Portugal's maritime heritage and offers stunning views of the Tagus River.Once again, thank you for your kind review and for choosing us as your accommodation in Lisbon. We look forward to welcoming you and your family back for another memorable stay.Best Regards,Lisbon Serviced Apartments

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment is good, clean and conveniently located. Surrounding areas make you feel unsafe, but we didn't experience anything bad.
Stayed 1 night in Aug 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Carlos,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay at our clean and well-located apartment. Your comfort and safety are our top priorities, and we're glad that you didn't encounter any issues despite your concerns about the surrounding areas. Lisbon is indeed a city of contrasts, where traditional charm meets modern vibrancy. While some neighborhoods might have a unique character, we're pleased to know that it didn't impact your overall experience. If you're looking to explore more of the city's beauty, we recommend taking a stroll through the historic Alfama district, where narrow streets lead to breathtaking viewpoints overlooking the Tagus River.Once again, thank you for choosing Lisbon Serviced Apartments for your stay. We hope to have the pleasure of welcoming you back and providing you with another memorable visit.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

James, Maple Ridge

Stayed 1 night in Jul 2023

10/10 Excellent

wasim

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay in Lisbon
Amazing , great location , clean and spacious , better than a five star hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Yaniv

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, everything you may need is there. new condition. just perfect.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and excellent condition of the apartment.
Stayed 4 nights in Jun 2023

6/10 Okay

laura

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Mully

Liked: Cleanliness, room comfort
Awesome location, good space, decent room size
Excellent alternative to a full-size hotel, this apartment is clean, spacious and gives you the freedom to cook if you wish or simply make coffee or tea. The location is excellent. It’s within blocks of tram 28 and Rosario square. Unfortunately, the Wi-Fi was lousy and frequently dropped off. The rooms are not very soundproof so if your neighbour is up late and partying, you will be up late as well! Make sure you book a room on the second floor or above in order to have better light and a view. Sore zero and one of her looking right into a narrow alley/ Road.
Stayed 2 nights in Jun 2023

10/10 Excellent

Eliyhu

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Aimee

Liked: Cleanliness, room comfort
Lovely apartment not so keen on the area.
Lovely apartment with all the amentities you need for a city break, however the exact street of the apartment was not in the best location. The street was very scruffy and there were alot of homeless people around. The street was also difficult to find. The apartment was within good walking distances from the old town.
Stayed 4 nights in Apr 2023

10/10 Excellent

gustavo, Schiphol

Liked: Cleanliness, amenities, property conditions & facilities
Great location, service and property. Wiil definitely come back!
Stayed 2 nights in Jun 2023

10/10 Excellent

Karina

Stayed 3 nights in Jun 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, room comfort
Avoid
Avoid this place at all costs- bed bugs in the master bedroom, found out the hard way. It looks clean, but it really isn’t. Communication is horrible. I couldn’t find the location and I even asked a local to speak to the representative in Portuguese, and the woman was still not knowledgeable. It took us 45 mins with a family of 5, 10 pieces of luggage and a local to find this place.
Stayed 1 night in Jun 2023

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, room comfort
This place is really nice and is in an excellent location. It is within walking distance to Rossio and Figueira Squares, and is close to the São George castle. It is also super close to the Yellow Busses and the stop for Tram 28. The beds were comfortable and everything was very clean. The only issue we had was with check-in. There is no front desk so I called the number that was given to me in an email. The man asked for my room number, which I didn’t have at that point, and told me he could only help me if I had a room number. Thankfully, some other guests let us through the door or we would have been left standing outside for who knows how long. We eventually got checked in by another person but a few hours later a guy came to our door and demanded to see proof of our reservation. Essentially they were ready to throw us out of the hotel because they said someone else had already booked the room, which made no sense to me, especially in my exhausted, jet-lagged state. My husband got into it with him and a woman on the phone, who was pretty rude, but in the end it all worked out. My advice is to keep a record of your reservation and even try and confirm everything with an actual person before you leave for your trip.
Stayed 5 nights in Jun 2023

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice place to stay, although the communication was not very good. They gave us the wrong confirmation number for one of our guests. There is no one to meet you when you arrive. We tried to get a later check out , just a half hour and the people managing the property wouldn’t let me finish asking. They were gave me a very strong no. I enjoyed the city however I will probably stay at a more flexible hotel next time.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ruth Libertine

Stayed 3 nights in Jun 2023

10/10 Excellent

MICHELLE, WOODLAND PARK

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was terrific. Very clean and modern. Absolutely no complaints about it. It is located very close to Tram 28-5 minute walk-and St George's Castle- 10 minute walk and many fun things to see. We did have all kinds of issues finding it though. I called them and they weren't entirely helpful. I lovely woman who spoke no English saw us and tried to help us, to no avail. So, you will get dropped of "above" it. Every driver we had went to the same spot. You will see stairs that go down. Proceed down and take a right down an alley. On your left, just a bit down, you will see the door with the name on it. This puts you in on the third floor. Take elevator to the zero floor for check in. As an additional help, on the opposite side of the building is another alley with an entrance. Right outside our window (we were on 0 floor) was a Pakistani restaurant. You will thank me later. :) We were concerned about noise, but the apartments were very quiet.

10/10 Excellent

Prateek

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 13 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Lily, Beaverton

Liked: Cleanliness, amenities, property conditions & facilities
Check-in early was impossible, but there is luggage locker for 1 euro in the lobby which made it very easy.
Stayed 4 nights in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great stay at this apt. Facilities were excellent.
Stayed 5 nights in May 2023

2/10 Terrible

Lily

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

gregg

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. It was easy to get in, communication was prompt, and the apartment was clean and nicely organized. We really enjoyed it!
Stayed 4 nights in Apr 2023

8/10 Good

Marie-Josée

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice room, shame about the location
The place was ok once I found it (street address was wrong from the website), and once I got inside the bedroom (there was a weird guy hanging around the unattended lobby, demanding money). The area hosts a range of undesirable individuals.
Stayed 1 night in Apr 2023

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location near a square but far enough away that with windows closed it is not to noisy. Room service comes daily to clean. Has a full kitchen and washer/dryer. Perfect spot to pick up local transportation whether that be metro, trams, trains or buses. Also easy to walk within 10 minutes of a lot of major attractions.
Stayed 3 nights in Mar 2023

8/10 Good

Jeff

Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Nice apartment in very good location
Stayed 4 nights in Mar 2023

10/10 Excellent

Amalfi, Dumont

Stayed 3 nights in Feb 2023

10/10 Excellent

Tirzah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was amazing, I would say it toke me a while to find the building, I was a little confuse at first, I went up a lot of stairs and I had a suitcase and a baby which was a little frustrating, but than God a friendly neighbor helped me find my way. Overall this is amazing apartmnt, clean and cozy.
Stayed 1 night in Feb 2023