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Reviews of HI Lisboa – Pousada de Juventude - Hostel

2 out of 5
HI Lisboa – Pousada de Juventude - Hostel
Rua Andrade Corvo 46, Lisbon

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 49 reviews" "
Rating 8 - Good. 11 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 7 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Liked: Staff & service
I was scheduled for several nights and I had to go to the front desk multiple times as my keycard was deactivated, once while I had gone to shower. There were several young groups towards my last day that brought in alcohol and they destroyed the bathroom facility, toilet paper was not maintained well. I believe staff were overwhelmed by the group,
Stayed 1 night in May 2024

10/10 Excellent

DENIS

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Loud hallways, but good care about breakfast.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Expected better
I know I was living in an hostel, but the quality was lower than originally expected. I spent over a week there and the bed sheets in the room were never changed. The male bathroom at my floor was out of order for the last two days of my stay. Breakfast was very poor. To eat only toasted bread with cheese, ham and jams was available, plus some fruit.
Stayed 8 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Great location but dirty
Great location with Metro station and supermarket just next door and a cafe and bar opposite. Room was what you would expect from a private room in a hostel in terms of amenities and comfort i.e basic. Cleanliness was a huge issue though - you could visibly see the dirt all over the floor and it couldn't have been washed for weeks at least. The only bit which did seem to get cleaned was the bathroom, but in saying that, they didn't give us clean towels the whole time we were there.
Stayed 4 nights in Jul 2023

8/10 Good

Cathleen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel
Hostel was nicer than expected, comfortable and friendly staff.
Stayed 2 nights in May 2023

4/10 Poor

shoaib

Disliked: Cleanliness, amenities
To many bed bugs Crowdy lots of people are living with noisy
Stayed 2 nights in Apr 2023

10/10 Excellent

Mei Tze

Stayed 1 night in Mar 2023
Response from Inês Miranda - HI Lisbon on 8 Apr 2023
Dear Mei,Thank you for your feedback. It is importante for us to improve our service.Best regards,Inês Miranda - HI Lisbon

4/10 Poor

Qing

Disliked: Cleanliness, staff & service
Similar to a jail. It does not even give you warm blanket.
Response from Inês Miranda on 12 Feb 2023
Dear Qing,We are sorry to hear that you did not have the best experience in HI Lisbon.All of our rooms have blankets in the closets. You could have come to the reception asking for extra blankets and our team would gladly attend to your request.Thank you for giving us your feedback. It is always important for us to improve our service.Kind Regards,Inês Miranda - HI Lisboa

10/10 Excellent

Priscila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have an emotional connection with this place, I met my husband there while pack backing 20 years ago and we have just been back to soak up the nostalgia. Loved my stay, will definitely go back in 10 years to do the same <3 Thank you xx
Response from Inês Miranda on 12 Feb 2023
Dear Priscila,We are glad to hear your feedback.See you next time!Kind Regards,Inês Miranda - Hi Lisbon

4/10 Poor

zhuoren

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staffs were nice and friendly, but the property was out of date, and lack of maintenance.
Stayed 2 nights in Aug 2022
Response from HI Lisboa on 7 Oct 2022
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

8/10 Good

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Bathroom resembled a swamp and cramped ! But otherwise a very good option for a stay in Lisbon next to metro.
Stayed 2 nights in Jun 2022
Response from PJ Lisboa on 11 Jun 2022
Hello We thank you for your feedback. We are trying to improve the conditions to receive our clients. Kindest regards HI Lisboa

8/10 Good

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel situation helpful staff
Stayed 1 night in Apr 2022
Response from PJ Lisboa on 4 May 2022
Good afternoon We thank you for the feedback, very important for us, for te continuous improvment. Kindest regardas HI Lisboa

8/10 Good

Freddy ismael

Liked: Staff & service
Stayed 1 night in Apr 2022
Response from PJ Lisboa on 20 Apr 2022
Boa tarde Desde já agradecemos o feedback, esperando que nos possa visitar noutra altura

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a private room. Very spacious bathroom. Somewhat quite most nights. Great area and very close to transport
Stayed 4 nights in Sep 2019
Response from Inês Calado on 23 Sept 2019
Good Morning, Thank you very much for your comment. We will continue to work towards increasing quality of accommodation. We hope to receive it again. Best regards, Inês

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very central, quiet, clean, not expensive. Needs to be renewed.
Stayed 2 nights in May 2019
Response from Patrícia on 6 May 2019
Good afternoon, Thank you for your feedback that is so important to us. We are very pleased that you enjoyed your stay with us and hope to accommodate you in another stay at Lisbon! Kind regards Patrícia Lourenço

8/10 Good

Lucille

Liked: Cleanliness, staff & service, amenities
Personnel accueillant, ils ont préparés mon dejeuner plus tôt
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 7 nights in Jan 2024

6/10 Okay

Ibere

Liked: Cleanliness, staff & service
Tudo certo!!
Stayed 1 night in Nov 2023

6/10 Okay

Soraya

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

Stayed 2 nights in Nov 2023

10/10 Excellent

Luan Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023

10/10 Excellent

Maria m

Stayed 10 nights in Oct 2023

10/10 Excellent

CICERO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ana

Stayed 9 nights in Sep 2023

10/10 Excellent

andrea

Stayed 1 night in Aug 2023

10/10 Excellent

Martineau

Stayed 7 nights in May 2023

8/10 Good

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

hyeongchae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
샤워실,화장실이 도미토리 방과 다른 층에 있어요. 너무 어이 없어요..
Stayed 1 night in May 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hostel é muito bem localizado, perto de metrô, mercado, e a uns 20 minutos caminhando do centro de Lisboa. Os quartos são bons e camas confortáveis.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Travel on a shoestring budget
The room is quite dirty. I had to clean the table myself. One of the beds has dirt. The curtain and wall had many dead bodies of bugs, which I don't know how to clean. Despite all these, the hotel is close to many bus stations and a metro station. It also provides breakfast. As I prefer a cleaner room over convenience, this hotel is not suitable for me.
Stayed 1 night in Apr 2023

10/10 Excellent

Karla Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Response from Inês Miranda on 12 Feb 2023
Cara Karla Fernanda,Agradecemos o feedback.Esperemos voltar a recebe-la na nossa unidade. AtentamenteInês Miranda - Hi Lisboa

10/10 Excellent

Karla Fernanda

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show
Stayed 2 nights in Sep 2022
Response from - on 7 Oct 2022
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

8/10 Good

Sara

Stayed 1 night in Sep 2022
Response from HI Lisboa on 7 Oct 2022
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

10/10 Excellent

Sara

Stayed 1 night in Sep 2022
Response from HI Lisboa on 7 Oct 2022
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

10/10 Excellent

SANDRA SIMONE

Stayed 1 night in Jun 2022
Response from Recepçao on 18 Jul 2022
Muito obrigada pelo seu feedback. A sua avaliação é importante para o nosso processo de avaliação continua

10/10 Excellent

N'ontè-Bô Embandè Mane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2022
Response from HI Lisboa on 6 Jul 2022
Boa tarde Obrigado pelo feedback, esperemos voltar a recebe-lo na nossa unidade. Atentamente

6/10 Okay

SANDRA SIMONE

Liked: Staff & service
Disliked: Room comfort
As instalações são boas com exceção do banheiro que não é cômodo. Não existem ganchos para perdurar as roupas e acessórios de banho. Banheiro sempre molhado.
Stayed 1 night in Jun 2022
Response from HI Lisboa on 6 Jul 2022
Boa tarde Obrigado pelo feedback, esperemos voltar a recebe-lo na nossa unidade. Quanto às questões indicadas, estamos empenhados em resolver, pelo que em breve iremos apresentar novas soluções. Atentamente

10/10 Excellent

Kentaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
何も問題ない
地下鉄の出入り口からとても近く、空港からメトロで乗り換え１回で簡単に行けます。
Stayed 3 nights in Sep 2019
Response from Inês Calado on 2 Oct 2019
おはようございます 私たちはあなたのフィードバックを非常に感謝しています、私たちは再び私たちの施設であなたを受け取ることができることを望みます。 最高のご挨拶で、 イネス

10/10 Excellent

helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Patrícia Lourenço on 2 Aug 2019
Bom dia, Obrigado pela sua avaliação que é-nos muito importante para que possamos melhorar os nossos serviços. Esperamos poder recebe-la novamente na nossa Pousada. Melhores cumprimentos Patrícia Lourenço

8/10 Good

Selma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Recomendo a Pousada!
Amo ficar na Pousada! Já hospedei-me algumas vezes lá. Desta vez o faltou foi uma persiana/cortina no quarto que além de deixar o quarto bem claro, tirava a privacidade e a ducha de banho não tinha apoio, dificultando o banho! Limpeza muito boa, bem cuidadosos. Os funcionários são excelentes!
Stayed 4 nights in May 2019
Response from Inês on 22 May 2019
Bom dia cara Selma, agradecemos imenso o seu feedback, vamos ter em consideração o seu comentário de maneira a conseguirmos melhorar os nossos serviços. Esperamos poder recebe-la em breve. Com os melhores cumprimentos, Pousada de Juventude de Lisboa