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Reviews of Eurostars Das Letras

5 out of 5
Eurostars Das Letras
Rua Castilho 6-12, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 564 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a superb hotel with a stunning lobby, comfortable, quiet rooms, great shower — and even better staff. It was evident from check-in on that they would do anything we needed to make our stay in Lisbon as comfortable and entertaining as possible. Their recommendations for dinners were flawless.
Stayed 3 nights in May 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but comfortable modern hotel in newer area of Lisbon but walkable downhill. Other reviews said it was at top of steep hill but we did not find that. Nice pastries in lobby. Good coffee place across the street. Would stay there again and longer.
Stayed 1 night in May 2024

8/10 Good

Jakub

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
you can already tell that the hotel is older and you can see it in some places in the bathroom. excellent breakfast and very nice staff.
Stayed 3 nights in May 2024

10/10 Excellent

Robyn, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in May 2024

10/10 Excellent

Letrece, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
A great location! I stayed at a competitor around the corner for my first few days in Lisbon, I WISH I would have stayed here the entire trip!
Stayed 1 night in Apr 2024

10/10 Excellent

Lorraine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel for the area. Rooms are clean and modern. Car elevator was cool.
Stayed 1 night in Apr 2024

10/10 Excellent

suki

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice rooms, very comfortable beds, great view from the rooms on the elevator side
Stayed 1 night in Mar 2024

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was higher quality at other 4 stars
Stayed 4 nights in Mar 2024

10/10 Excellent

isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Mar 2024

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amir, las vegas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect excellent condition
Stayed 3 nights in Mar 2024

8/10 Good

Lyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a large hotel it was very quiet. Room really spacious. Breakfast was amazing
Stayed 3 nights in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Asania Ahisha, Brookline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This, like other Eurostars is AMAZING.
Stayed 3 nights in Feb 2024

8/10 Good

Bea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view
It was wonderful balcony and the view over Lisbon. We had an open balcony over the night and the view over Lisbon was splendid. The room has Nespresso machine but no tea that wasn’t good as I am a passionate tea drinker, The hotel suit was very comfortable and bed extra big. Our son was also very comfortable in the other room on the sofa.
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 3 nights in Feb 2024

8/10 Good

Marco

Liked: Cleanliness, staff & service, room comfort
Good 4 star hotel, not 5
It’s not a 5 star hotel, it is a 4 star hotel that has ticked the boxes of 5 star hotels. The restaurant downstairs is in a strange hallway and is never used. The bathrooms are big and the location is perfect with lots of sky bars and easy access to popular locations.
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest staff!
Staff was super friendly, my room was comfortable and quiet. Will definitely come back on my next Lisbon visit.
Stayed 2 nights in Jan 2024

10/10 Excellent

Diamet, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Deolinda Mitelga, Luanda

Liked: Cleanliness, property conditions & facilities
NA
Stayed 2 nights in Nov 2023

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the location was great, room comfortable and delicious breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Leandro

Stayed 3 nights in Oct 2023

2/10 Terrible

Felice

Disliked: Staff & service
Family vacation in Lisbon
Unfortunately, I became ill halfway through my vacation and when trying to contact the manager to inform them that I would be leaving three days earlier and if I could possibly receive a refund for my stay, no one responded. On the day I had to check out the front desk young lady was of no assistance and would only repeat the policy back to me that there was no refunds available .
Stayed 7 nights in Sep 2023

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location for my wife and myself was perfect. All the name brand stores many restaurants and very close to the subway was thinking about renting a car, but realized that it is easy to get around by train no hassles and very safe. Five minutes to downtown Lisbon five minutes to the tram and all the local food you could eat will I return to this hotel yes
Stayed 9 nights in Sep 2023

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay. Breakfast was good and staff were great. Used our passports to see my wife’s birthday and had champagne and cake waiting for her when we returned from our day out. Good location to main strip and Avenida station.
Stayed 4 nights in Sep 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
should have room service for a longer period
Stayed 5 nights in Aug 2023

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Rossio station and many shops .Friendly staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Eurostars was amazing, they were extremely accommodating and provided excellent service. Would recommend 10/10 staying here if you are going to Lisbon.
Stayed 2 nights in Aug 2023

10/10 Excellent

Maria, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms are very comfortable and clean. Breakfast buffet is very good too. Staff is very nice. Special thanks to Paulo at the reception.
Stayed 1 night in Aug 2023

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good located. Nice staff and rest breakfast.
Stayed 2 nights in Jun 2023

6/10 Okay

Douglass

Liked: Cleanliness, staff & service
Fabulous breakfast! Clean rooms and public spaces. Average fitness suite but no stationary bike and the water cooler was always empty. Hallways, elevator and all other public spaces were poorly ventilated, not air-conditioned, and uncomfortable.
Stayed 2 nights in Jun 2023

6/10 Okay

Vivek

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This is supposed to be a five star hotel, but it’s scale up to the five star standards. I wouldn’t give it more than 3.5 stars ratings. For example, the shower had bit of clogged drainage that accumulated water inside the shower area. One expects better from a 5 star facility. The room and facilities resembled a normal business hotel- nothing special.
Stayed 2 nights in Apr 2023

10/10 Excellent

PEDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. Muy limpio y todo el personal súper amable! Muy recomendado!
Stayed 2 nights in Apr 2023

8/10 Good

Vannessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is not a 5 star hotel, it should be rated as a 4 or 4.5. Overall the hotel is good, our bed mattress was not good and we let them know. The staff is friendly and very helpful. Location is good but not as close in the map as it seemed to be to Libertadores. Probably would not pick this hotel again, ok for one time.
Stayed 3 nights in Apr 2023

8/10 Good

Folashade

Travelled with group
Liked: Cleanliness, staff & service, room comfort
3 Nights Stay
Stay was pleasant. I wouldn’t classify this hotel as a 5*. Location is at the end of a dark road. There was no one to help us with our luggage to the room and no security at the entrance of the hotel. For a 5* hotel you would expect a grand lobby but it is a small reception desk with only one person attending to guests. The breakfast was just ok and the same everyday.
Stayed 3 nights in Apr 2023

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well placed hotel
A lovely hotel in a quiet area. We came to Lisbon to explore and found this hotel to be well located but not suitable if you don’t like walking up and down hills.
Stayed 3 nights in Apr 2023

10/10 Excellent

roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank Thiago at the front desk; he is a good guy that really helped us. Nice property, close to airport, safe walkable, comfortable beds.
Stayed 3 nights in Feb 2023

8/10 Good

JOSE GUILLERMO ALVAREZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El teléfono de la habitacion no funcionaba y baje por un servicio a la habitación y me lo ofrecieron gratuito. Muy amable de su parte
Stayed 1 night in Mar 2023

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay
Stayed 2 nights in Feb 2023

10/10 Excellent

Joaquim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located for all conveniences vey centrally located to all Lisbon ameneties
Stayed 1 night in Feb 2023

10/10 Excellent

Tariq

Liked: Staff & service
Stayed 3 nights in Feb 2023

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! I would definitely recommend staying here!
Stayed 1 night in Jan 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly attentive and friendly. Very clean. Amazing amenities. And very close to Rossio station, shopping and restaurants. Amazing place to stay.

10/10 Excellent

Alfonso Lara, Jersey City

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were all very hospitable, warm, and welcoming. I didn’t even realize they were a Five Star Hotel which they very much deserve. The location of thr hotel was close to Liberty ave were all the fabulous shops were located. The Front desk staff to the housekeeping, to the restaurant, bar were all extremely friendly. Kudos to the General Manager of the property. A very safe plce to stay and a home away from hone. There is no reason i will not recommend thisvplace to friends and family. Thank you to all the staff.