It would have been a 5 star review except for the check in process. I was there for the Taylor Swift concert, so the hotel was expectedly busy. My room was still not available at 14:10, which was over an hour past the check in time. I had to leave for the concert, so they were nice enough to let me shower in the beautiful spa. Would have preferred to shower in my own room. However, after I talked to the manager, he gave me an upgraded room. Not a very walkable part of town, but next to the zoo and metro station. Beautiful hotel, spotlessly clean.