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"Location"

"Room was outdated⁶ tiles on flook chipped/damaged refrigerated old bathroom needs upgrading. Not impressed on the room I got. Towels sparing. Staff was okay Breakfast ok Never used"

"I am giving this stay two stars only because of a few positive interactions with specific staff members; otherwise, the management and operational failures would warrant a lower rating. This is an outdated property that suffers from a severe lack of leadership and efficiency. The Check-In & Lobby Experience The "service" model here is baffling. Every guest is attended by two staff members simultaneously, yet this does not make the process faster or smoother. In fact, checking in was significantly delayed. The lobby is filled with staff roaming around, seemingly with the sole intention of ignoring customers. Room Quality & Service • Missing Essentials: Basic items like washcloths and hand towels are apparently not part of the regular room setup. We had to call multiple times just to get these delivered. • Communication Breakdown: Obtaining a simple active folio or getting a clear answer on where resort credits could be used felt like a mission rather than a basic request. The Checkout Disaster Checkout took a grueling 45 minutes. There was only one person working the front desk while five concierge staff congregated in the lobby nearby; not a single one was willing to step in or assist their colleague. Furthermore, the staff gave us a very hard time regarding our prepaid Expedia transportation, repeatedly attempting to double-charge us despite proof of payment. Dining & Location • The Highlights: The Momo restaurant and Bakery staff are easily the best teams on-site. Their har"

"Friendly staff, good food and ambiance."

"First time staying in Kingston and my time at the S Hotel with my family was perfect. Great service, delicious breakfast buffet and comfortable rooms. Special shout-out to Moya for accommodating our requests."

"Peaceful and clean, helpful and professional staff, beautiful scenery, excellent food. I grew up in that town and love that they employ some locals. I was treated like royalty even by the staff who didn’t know me. I was feeling nostalgic and proud, The hotel is a hidden gem and less than 10 minutes away from the airport and walking distance from the historic Fort Charles, Giddy House, Old Naval Hospital and lots more."

"Good job"

"The room smells bad like the carpet never has been cleaned"

"Staff was helpful, room a and place was clean. Location was convenient for restaurants and things to do. I didn't like that I had to ask staff to reheat food as there was no microwave, but they didn't complain or look put out when asked. I also didn't like that some of the plants in the lobby had mealy bugs. Overall, great experience, beautiful and clean hotel."