Traditional Room (King) | Bed sheets
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Reviews of Bail House

3 out of 5
Bail House
34 Bailgate, Lincoln, England

Reviews

7.6

Good

Rating 10 - Excellent. 49 out of 138 reviews" "
Rating 8 - Good. 42 out of 138 reviews" "
Rating 6 - Okay. 23 out of 138 reviews" "
Rating 4 - Poor. 17 out of 138 reviews" "
Rating 2 - Terrible. 7 out of 138 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location , hassle free arrival and departure
Stayed 1 night in Nov 2023

8/10 Good

Leigh

Stayed 1 night in Nov 2023

6/10 Okay

Jan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The biggest unique point was that in 2 days I saw no staff at any point. The hot tap in the basin was loose.
Stayed 2 nights in Nov 2023

2/10 Terrible

Phil

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bit of a joke, claim to have emailed entry.detsils to.us on the day we travelled. We were in transit but it never arrived. No lights on a very dark sign & eventually we had to telephone to get access in the pouring rain. Given the codes to.the two doors, there's no light near so had to use phone torch to get in.
Stayed 1 night in Nov 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful property, great location couple of minutes from the Cathedral and Castle,, comfy room with great view, room 2, quiet, friendly discreet staff, pubs, shops and cafes next door. Lincoln people friendly too and compact walkable centre. Relaxing enjoyable stay.
Stayed 3 nights in Nov 2023

8/10 Good

Philip

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms
Always a pleasure to stay at the Bail house. A lovely old building with warm comfortable rooms. Sited in the old part of Lincoln it is incredibly well placed for visits to the castle, cathedral, Lincolnshire life museum, 'Steep Street' and all the olde world charm of ancient Lincoln
Stayed 2 nights in Oct 2023

6/10 Okay

Sarah

Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Emma

Disliked: Staff & service, amenities
This hotel is in a great location for the old town and cultural/cathedral quarter of the city. The cleaning staff were very friendly but our room was old and tired furnishing and fixtures/fittings and I really disliked the self service element of check in and out. There wasn't a single person in service during our three day stay to ask anything of or to check on us from a customer service point of view.
Stayed 3 nights in Sep 2023

4/10 Poor

Miss N

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Mouldy bathroom, lumpy mattress, tv not working.
Room advertised as private bathroom. Bathroom was in fact not attached to the room so you had to walk down hallway in full view of reception area. Bathroom had black mould round shower tray, top of shower tray, around the electric shower attachment and on all the buttons. Horrible. Mattress was old fashioned spring and lumpy with springs being felt easily, The hotel itself has no staff so its self entry when the guy turns up from the other place to let you in. The room itself was clean enough. There was no pen, no desk area to work at (I was held up overnight so ended up staying in Lincoln hence the booking) and no hairdryer. TV didnt even work - not tuned in or something but basically no channels received. No on there to complain to as no staff. The whole place is tired and needs renovation. Not worth the price - go to a premier inn for the same money and get cleaner bathroom.
Stayed 1 night in Sep 2023

4/10 Poor

ian

Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Lovely sitting room and pleasant courtyard in a beautiful area of uphill Lincoln. Never saw any staff (but I left early and got in late) but phone help was prompt and courteous. If you want to be waited on hand and foot, probably try somewhere else but if you want peace and quiet, like me, it's great.
Stayed 2 nights in Jul 2023

8/10 Good

K.Coulson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About as central as possible.
Stunning room, very comfortable, although strangely furnished. A small wardrobe in place of the hanging rail would be better suited with less random storage furniture scattered about. Brilliant location, no parking on site though.
Stayed 1 night in Jul 2023

8/10 Good

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

thomas

Business traveller
Liked: Staff & service
Great location
Great location , but warm room and windows were painted shut , radio from reception played all night extremely extremely irritating.
Stayed 1 night in Jun 2023

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Mark

Disliked: Staff & service, property conditions & facilities
Perfect location but not perfect property
Perfect location for historic Lincoln. Short walk to cathedral an castle. However, property and furnishings a little tired and worn (our curtains were threadbare). The public area was littered with dirty cutlery and crockery as it seems guests didn't appreciate it was not a staffed property. The outside seating areas could do with some tidying and updating.
Stayed 2 nights in Jun 2023

10/10 Excellent

steven

Stayed 1 night in Jun 2023

10/10 Excellent

Luca

Stayed 1 night in May 2023

6/10 Okay

Owen

Liked: Staff & service
Ok for short stay but tired rooms in need of redecoration - clean linen & condiment tray good - location brilliant for cathedral & castle surrounded by lots of pubs & restaurants
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service
fab location
fabulous central location and parking a plus although not secure as advertised. in need of a good refurb, communal areas great but our room very tired and not as clean as it could have been
Stayed 1 night in Apr 2023

8/10 Good

Heribert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't expect a 5 star service, for a 3 star price. But itt was all we expected. We hadn't received the email with access codes, but a quick call solved that problem. No breakfast, but there are too many breakfast places around, who provide a super breakfast which don't break the bank. Would go again.
Stayed 1 night in Mar 2023

10/10 Excellent

Glenn

Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd very much recommend a stay here
Fantastic location to see the heart of Lincoln. The family suite had two single beds, and in a separate room a double bed, together with its own bathroom. From the double, I could see the cathedral and the castle. Superb break. Very clean accommodation, lovely communal rooms to relax. I'd very much recommend a stay here.
Stayed 1 night in Feb 2023

6/10 Okay

andrew

Stayed 1 night in Feb 2023

4/10 Poor

Olivia

Stayed 1 night in Feb 2023

8/10 Good

Diane

Liked: Cleanliness, room comfort
Very close to amenities
Stayed 1 night in Nov 2022

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t bother.
I got a call the day I was due to arrive saying I hadn’t paid but I had. Got there and it was locked doors with combinations which I hadn’t been told. Another guest let us in. Our key was in an envelope on the desk. No staff on site on either day. No parking available although had been told there would be. Had to park on street. Room had a nice 4 poster bed. That’s the only good thing I can say. Only 1 bedside lamp, most ceiling bulbs were either missing or not working. Tiny TV so far away from bed couldn’t comfortably watch it. The shower was awful, controls which were just spinning and head was so clogged up you hardly got wet standing under it. No lid to toilet cistern so could hear it filling up for ages. Lots of noise from room next door, no soundproofing, could hear them talking. Had to put a towel against bottom of door to stop the light flooding through from the hallway at night. Mismatched furniture and it’s supposed to be 5 Star?? Stayed on much nicer places for much less. And as for the guaranteed view of either castle or cathedral, a tiny glimpse of a small bit of castle wall doesn’t really cut it. Great location but wouldn’t recommend to anyone.
Stayed 1 night in Oct 2022

8/10 Good

TIMOTHY

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Interesting Stay
The room and overall facility was comfortable and roomy with a slight quirky feel. We did not receive an email with the entrance code etc and therefore contrary to the info from Hotels.com did not appreciate there would be no reception. However when we phoned the hotel number we had a quick response and the receptionist from another hotel turned up in a couple of minutes to sort out keys etc. This was an interesting place to stay and the room was great if quirky and not everything worked. However it was vfm and we would consider staying again
Stayed 1 night in Oct 2022

6/10 Okay

Gordon

Great location
A beautiful building, but no one to greet you and no en-suite.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Lesley

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Lovely room with character. Everything self service but clear instructions if staff needed. Little dated but part of character and nice 4 poster. Good location and good price. Would stay again.
Stayed 1 night in Aug 2022

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bail House
This is a run down Hotel with few staff that needs many repairs and routine maintainence. The showers hardly run, the rooms pillows and mattresses were not up to the cleanliness stands of a modern Hotel and many fixtures and fittings were in need of repair or replacement. There were no staff in reception during the hours stated in the information we were given and apart from our arrival there we saw no other staff apart from the cleaner. The microwave in the communal area was unhygienically dirty and the bins in the lounge were not emptied in the time we were there
Stayed 3 nights in Jul 2022

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Ian

Stayed 1 night in Jul 2022

2/10 Terrible

Lynne

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Racheal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Stay away absolutely terrible nothing like the pictures .its more hostel than a hotel dirty dingy and unkept .
Stayed 1 night in May 2022

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Jane

Stayed 1 night in May 2022

10/10 Excellent

Jaide

Stayed 1 night in Apr 2022

10/10 Excellent

Steve

Stayed 1 night in Apr 2022

4/10 Poor

Emma

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. Lousy Accommodation. Zero Service
When we first saw the premises I thought it was quirky and quaint - filled with antique furniture and quirky oddities. There was no one in reception. In fact, we saw no one during our 1 day stay. We received advance instructions, as you would in an AirBnB, and we picked up our keys (an adult son and his wife were in the next room) at the reception desk. Then I tried to open the door...nearly impossible. After 3 people trying the old lock, finally success! We wound up keeping the door unlocked because there was no quick way to vacate in case of an emergency.The room was large with (too much) old furniture, and not one comfortable chair in the room. There was only one nightstand. Then it turns out that although we had ordered 2 Superior rooms (with private bathrooms), our two rooms shared a bathroom...down the hall...The bathroom looked like a converted utility room. There was mould surrounding the perimeter of the shower base and a spurt of water from the shower drain with every large flush. Obviously, despite our long journey, there would be no shower for us. The bed was terribly uncomfortable and the pillows were paper thin. The noise from the street was constant. On the plus side, there was free parking and the location could not be better. Would I stay there again? Absolutely not.
mould
Stayed 1 night in Apr 2022

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fantastic location.very clean.great shower.clean bedding and towels.only downside it does need a lick of paint but would definitely stay again.sister hotel very helpful and friendly.
Stayed 1 night in Apr 2022