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Perfect location, amazing staff! Make sure you add the daily breakfast option. Wonderful buffet, plus cooked to order eggs, waffles, and pancakes in a beautiful dining area.
Michael
Stayed 4 nights in May 2024
Response from Michelle on 17 May 2024
Dear Michael, Thank you so much for sharing your experience with us.We hope you can visit us again!Best Regards,Michelle CastañedaFront Desk Manager
Room is good, had an access to the lounge on 13th floor with coffee and snacks. Breakfast is good on weekend, weekdays is ok.
Polina
Stayed 3 nights in Apr 2024
Response from Michelle on 29 Apr 2024
Dear Polina, Thank you for sharing your experience with us!We hope you can visit us again very soon!Best Regards, Michelle CastañedaFront Desk Supervisor
One of the best service I have had world 5 star Hotel wonderful overall experience
Robert
Stayed 4 nights in Apr 2024
Response from Michelle on 29 Apr 2024
Dear Robert, We highly appreciate your comments about your experience with us and we valuate you as a very important guest.We hope you can visit us again very soon!Best Regards,Michelle CastañedaFront Desk Supervisor
Dear Anthony, Thank you so much for your rating in your stay with us.Best Regards,Michelle Castañeda Front Desk Supervisor
10/10 Excellent
Lorenzo
25 Mar 2024
Lorenzo
Stayed 1 night in Mar 2024
Response from Michelle on 29 Mar 2024
Dear Lorenzo, We would like to thank you for your recent review and we are really glad that you enjoyed your stay with us.Best Regards,Michelle CastañedaFront Desk Supervisor
Excelente instalaciones, muy limpio y un personal excepcional.
Gracias
Joaquin
Stayed 3 nights in Mar 2024
Response from Darwin Moncada on 19 Mar 2024
Estimado Joaquin: Muchas gracias por sus comentarios y puntuación. Nos alegra saber que disfrutó de una buena estadía. Lo esperamos nuevamente en nuestro hotel. Saludos cordiales Darwin Moncada Supervisor de Recepción
Dear Mr. Obaji, We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards, Darwin Moncada Front office Supervisor
Excellent hotel .My parents stayed for 10 days and they had no complains.
Juan
Stayed 10 nights in Mar 2024
Response from Michelle on 17 Mar 2024
Dear Juan, Thank you so much for your review. We hope that your parents can visit us again very soon.You are always welcome!Best Regards,Michelle CastañedaFront Desk Supervisor
My stay at this hotel was exceptional. Nearly every aspect exceeded my expectations. Many hotels claim to be soundproof, this one actually was.
The breakfast here was perhaps the best I have ever had in any hotel anywhere in the world. Everything was truly fresh, very high-quality and delicious. The water has been purified and is truly safe to drink.
The individual attention I received from housekeeping and room service was very sweet. Frank Perez, who is in charge of my floor, wrote me a little notes to make sure I was comfortable.
Uber is efficient from this location and I never waited more than five minutes for a car.
I will stay here again and recommend this hotel highly.
Michelle
Stayed 8 nights in Feb 2024
Response from Darwin Moncada on 19 Mar 2024
Dear Ms. De Roco, We appreciate you comment. We are really happy to know that you enjoyed your stay with us. In special the Franks service and his attention to detail. We are looking forward to see you again. Kind regards, Darwin MoncadaFront Desk Supervisor
Dear Viktoras,Thank you for your review and comments about our staff.We hope you can visit us again!Best Regards, Michelle CastañedaFront Desk Supervisor
Dear Mr. McDonald, We would like to thank you for your review about our housekeeping team. We are really happy that you enjoyed your stay with us and hope that you can visit us very soon.Best Regards,Michelle CastañedaFront Desk Supervisor
2/10 Terrible
Marcus
29 Jan 2024
Disliked: Staff & service
Marcus
Stayed 3 nights in Jan 2024
Response from Michelle on 13 Mar 2024
Dear Marcus,Thank you for your review and feedback.We hope you can give us another opportunity to make it right.You are always welcome!Best Regards, Michelle CastañedaFront Desk Supervisor
Great location, room was clean and modern, roof top pool was nice spot.
Jeremiah
Stayed 3 nights in Jan 2024
Response from Jose Herazo Front office Manager on 22 Jan 2024
Dear Guest, We appreciate you comment. We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards,
Response from Jose Herazo Front office Manager on 22 Jan 2024
Dear Monica, We appreciate you comment and punctuation. We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards,
10/10 Excellent
laura
15 Jan 2024
laura
Stayed 12 nights in Dec 2023
Response from Jose Herazo Front office Manager on 22 Jan 2024
Dear Laura, We appreciate your punctuation. We are really happy to know that you enjoyed your stay with us. We are looking forward to see you again. Kind regards,
Great hotel in a very nice location. Great rooftop bar.
bryan
Stayed 3 nights in Dec 2023
Response from Jose Herazo - Front Office Manager on 8 Jan 2024
Dear Bryan. Thank you for qualifying us, we highly appreciate it, for us it is a pleasure to make your experience unique. We look forward to your return soon.Warm regards,
Good but don't expect any luxuries... not a 5-star
Lovely Hotel but I don't think it's a 5-star hotel. The bathroom had just the basic toiletries, an empty mini-bar, and the linens/pillows and towels were not high-end (everything synthetic and just cheap)
Isabel
Stayed 1 night in Dec 2023
Response from Jose Herazo - Front Office Manager on 8 Jan 2024
Thank you for your comments, Isabel. We hope to see you soon again.Warm regards,
10/10 Excellent
YUANCHONG, Hockessin
24 Dec 2023
YUANCHONG
Stayed 2 nights in Dec 2023
Response from Jose Herazo Front Office Manager on 15 Jan 2024
Dear Mr. Yuanchong, Its pleasure to greet you. We appreciate you fill up our satisfaction survie and share you experience with us. Kind regards
10/10 Excellent
Wanda
20 Dec 2023
Wanda
Stayed 3 nights in Dec 2023
Response from Jose Herazo - Front Office Manager on 24 Dec 2023
Muchas gracias Wanda por tu calificaciónEsperamos tu pronto regresoSaludos cordiales,
10/10 Excellent
Wendy
12 Dec 2023
Liked: Amenities
Wendy
Stayed 1 night in Dec 2023
Response from Jose Herazo - Front Office Manager on 24 Dec 2023
Pullman is our second home, we always come back, the food is excellent, the rooms are great and the people is amazing. My son love the room service hehehe and my daughter is so spoiled by Arian, Tito, Ricardo, Jonathan, Carolyn, Luis, Elizabeth. Thank you Pullman you have a great team!!!
elizabeth
Stayed 7 nights in Nov 2023
Response from Jose Herazo - Front Office Manager on 11 Dec 2023
Dear ElizabethThank you for qualifying us, we highly appreciate it, for us it is a pleasure to make your experience unique. We look forward to your return soon.Kind regards,
8/10 Good
Kinga
25 Nov 2023
Kinga
Stayed 1 night in Nov 2023
Response from Jose Herazo - Front Office Manager on 24 Dec 2023
Dear KingaHope to see you again in the hotel!Warm regards,
The hotel room was except for two things:
1: I found that the tissues in the bathroom were very cheap and poor quality.
2: The booth room door and shower door hit each other when getting out of the shower making it difficult to get out.
Other than that the place was great!
Philip
Stayed 1 night in Sep 2023
Response from Jose Herazo - Front Office Manager on 23 Nov 2023
Dear PhilipThank you for your valuable comments regarding your recent stay at our hotel. Please accept my sincere apologies as clearly, we fell short of your expectations this time, and we hope that you will give us another chance to provide you with the service we are known for.Kind regards,
Absolutely lovely property. Excellent staff and accommodations.
Riaaz
Stayed 2 nights in Nov 2023
Response from Jose Herazo - Front Office Manager on 21 Nov 2023
Dear RiaazThank you for your comments!We hope to see you again.Warm regards,Jose HerazoFront Office Manager
10/10 Excellent
Nancy
5 Nov 2023
Nancy
Stayed 1 night in Oct 2023
Response from Jose Herazo - Front Office Manager on 27 Nov 2023
Dear Nancy. Thank you for qualifying us, we highly appreciate it, for us it is a pleasure to make your experience unique. We look forward to your return soon.Kind regards,
10/10 Excellent
Amelia
28 Oct 2023
Amelia
Stayed 1 night in Oct 2023
Response from Jose Herazo - Front Office Manager on 17 Nov 2023
Dear AmeliaThank you for your kind recommendation!
10/10 Excellent
Manuel Alejandro Arias
Business traveller
17 Oct 2023
Liked: Cleanliness, staff & service, amenities
This hotel is conveniently located. I was positively surprise by this hotel
Manuel Alejandro Arias
Stayed 6 nights in Oct 2023
Response from Jose Herazo - Front Office Manager on 19 Oct 2023
Dear ManuelThank you for your comments.We hope you visit us again very soon.Kind regards,
Response from Jose Herazo - Front Office Manager on 16 Oct 2023
Estimado HectorQuisiera agradecerle por tomarse el tiempo de puntuar su experiencia en nuestro hotel y que esta haya sido de su agrado.Saludos Cordiales,
10/10 Excellent
Rita Gail
13 Oct 2023
Rita Gail
Stayed 5 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on 2 Nov 2023
Dear RitaThank you very much for your score of 5!It is very important for us to know your opinion, and we are also very proud to have met your expectations.¡Thank you very much for your recommendation!Greetings,
10/10 Excellent
Natasha, los angeles
12 Oct 2023
Liked: Property conditions & facilities
Very clean, everything is new. Great breakfast. Great location
Natasha
Stayed 1 night in Oct 2023
Response from Jose Herazo - Front Office Manager on 16 Oct 2023
Dear NatashaWe would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference!Best regards,
Response from Jose Herazo - Front Office Manager on 27 Oct 2023
Dear AldoThank you for your rating and comments.Warm regards,
10/10 Excellent
massimo
Travelled with group
7 Oct 2023
Liked: Amenities
World class hotel. Everything was perfect. Rooms are absolute perfection, whoever built it knows what he is doing. Service was also perfect. Can’t wait to go back.
massimo
Stayed 5 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on 9 Oct 2023
Dear MassimoThank you very much for sharing your comment with us! It is a pleasure to know that you our facilities and the good treatment of our staff. We will be happy to have you again very soon by the Hotel.
10/10 Excellent
Gary
6 Oct 2023
Gary
Stayed 3 nights in Oct 2023
Response from Jose Herazo - Front Office Manager on 27 Oct 2023
Response from Jose Herazo - Front Office Manager on 27 Sept 2023
Dear JoseWe would like to thank you for sharing your experience with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference.Kind regards,
This hotel has it all! Comfort, service, great location. Just a few blocks from the Plaza de Armas, the Cathedral and many other sites. Free breakfast is awesome and they accommodated our request for a late checkout. Well worth the money. Will stay here again
Catherine
Stayed 3 nights in Sep 2023
Response from Jose Herazo - Front Office Manager on 14 Sept 2023
Dear CatherineThank you for your comments.We felt so proud to know that we fullfield your expectations.Kind regards,
Response from Jose Herazo - Front Office Manager on 5 Sept 2023
Dear HollyWe would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference!Best regards,
10/10 Excellent
alfredo
3 Sept 2023
alfredo
Stayed 7 nights in Aug 2023
Response from Jose Herazo - Front Office Manager on 5 Sept 2023
Estimado Alfredo¡Muchas gracias por compartir su calificación con nosotros! Es un gusto saber que disfrutó de su estadía con nosotros. Estaremos encantados de tenerlo nuevamente muy pronto por el Hotel.Saludos Cordiales,
The Pullman is above and beyond what I expected.
Arrived to nothing but smiles and polite staff. All friendly and well versed in English.
King Deluxe was my choice and I couldn’t be happier. For those w/2 it may be a bit smaller than you want but for me it was great solo. Bed is pretty amazing! Few english channels so bring Netflix or Jailbroken fire stick f/HDMI
If you are debating another hotel because you want water view I would consider this one. It my not be right on the area for viewing but I do not exaggerate when I say it’s 2-5 mins from your hotel if that. I considered JW Marriot because it has an ocean view but didn’t and am pleased. Saving a couple hundred and being able to see the water in such a short walk ends up being a better deal. If you are a couple make it a daily walk.
Download the app Rappi for delivery. The choices are ample and it also accepts American cards.
Birthday was the 28th of August (didn’t tell hotel) but upon arriving to my room after a day I found a small note and a shot from housekeeping and a slice of cake/dessert from the hotel itself. Beyond outstanding…
Roof bar is great but arrive early due it filling fast. Shoot for 7/8…drink slowly if you plan to stay out late.
Food is very near but if you walk out the door there are plenty other places. Doing the 5 minute walk to the sea view will get you other options to include a Chilis, TGIF, a great buffet breakfast place, KFC others.
Use Quick camel from Airport
Desmond
Stayed 7 nights in Aug 2023
Response from Jose Herazo - Front Office Manager on 14 Sept 2023
Dear DesmondOn behalf of Pullman Lima Miraflores team, we would like to thank you for sharing your comment with us. For us is important create memorable experiences with our guests and I see we did it!Just I would like to tell that we have Google Chromecast in all our rooms.We hope you visit again soon.Warm regards,
Great location for walking around Miraflores and lovely breakfast. A cheese board at breakfast is always a wonderful thing. The waitressing staff there were so kind and friendly.
Rhian
Stayed 3 nights in Aug 2023
Response from Jose Herazo - Front Office Manager on 29 Aug 2023
Dear RhianWe would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations in all aspects.Thank you for your preference!Kind regards,