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Reviews of Elwood Hotel & Suites

4 out of 5
Elwood Hotel & Suites
444 Parkway Drive, Lexington, KY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 482 out of 613 reviews" "
Rating 8 - Good. 77 out of 613 reviews" "
Rating 6 - Okay. 25 out of 613 reviews" "
Rating 4 - Poor. 19 out of 613 reviews" "
Rating 2 - Terrible. 10 out of 613 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night. Check-in was quick and easy. Upon arriving- the outside of the building and patio was adorable as pictured in the photos. Room was clean. No usual musky motel smell. We ate breakfast at Fiddletree at the property. Very adorable decor. It all gave vacation vibes
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Thank you Brandy for staying with us. We appreciate the opportunity to host you and provide you with a clean, comfortable stay. We certainly hope you will visit us again when you are in the area. Thank you again for sharing your experience.

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and clean. Best rest we have received while staying at a hotel.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Thank you Autumn for taking the time to share your experience at our hotel. Our staff strives to provide each guest with a clean, comfortable stay. We are happy to hear that you had a restful stay. We hope to see you again soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Thank you for allowing our staff to provide you with our friendly service and clean spacious rooms. We enjoyed having you at our hotel.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute decor. Yummy breakfast and not too expensive.
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to share your experience. We greatly appreciate your business and look forward to you staying with us again.

10/10 Excellent

Ann Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were beautiful and comfortable, very convenient location. We wanted to try restaurant which looked amazing but was closed the two days we were there.
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for your stay with us. We apologize for the inconvenience of the restaurant being closed on Sunday evenings and Monday. After thorough consideration as a management team those were the days we concluded would be best to give our kitchen personnel a break. We hope you will visit us again when the restaurant is open.

10/10 Excellent

Walker

Stayed 1 night in Apr 2024
Response from General Manager on 13 May 2024
Thank you Walker for your stay and sharing your experience. We hope you will visit us again soon.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for your stay with us. We greatly appreciate your business.

8/10 Good

Elaine

Business traveller
Liked: Cleanliness, staff & service, amenities
the room was dark and there was very little light as the windows are whited out. Room was large and bed was comfortable, but I wished there were more lights so it would have been brighter.Staff was good. Food was very good.
Stayed 3 nights in Apr 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to share your experience. We strive to provide comfortable accommodations for our guests. We use this feedback to continue to improve the guest stay. We have now added another floor lamp to those 1st floor rooms. The windows are frosted for your protection to keep people walking by to see inside.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 6 May 2024
Thank you for your stay with us. We greatly appreciate your business.

10/10 Excellent

Carl

Liked: Amenities
Wonderful unique boutique hotel. Very nice and comfortable
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for your stay with us. We greatly appreciate your business. Our staff strives to provide a clean and comfortable environment for all guests. We hope you will visit us again.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for your stay with us. We greatly appreciate your business.

8/10 Good

Tracy, Warners

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some issues with the toilet not working in one room and got switched easily to another room. Later that day, a dog next to the hotel was barking nonstop so we asked to change rooms again, and the staff accommodated our request without any issue. They were outstanding and I compliment them on handling situations that occur to customers.
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
We thank you for your stay and allowing us to remedy the situation. We certainly apologize for the inconvenience of you having to move rooms. We hope you will visit us again when you are in the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Hotel was exceptionally helpful. They had the answers to all my questions and made me feel right at home.
Stayed 3 nights in Apr 2024
Response from General Manager on 6 May 2024
We greatly appreciate your business and hope you had a great guest experience. Our goal is to provide great service and a clean, comfortable stay. Please visit us again when you are in the area.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for your stay with us. We greatly appreciate your business.

10/10 Excellent

Miki, Milan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ashley the bartender was amazing!
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
We greatly appreciate you taking the time to share your stay with us and mentioning Ashley. Our staff works hard to provide our guests with a memorable experience and we hope you will visit us again.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near Rupp arena. The staff was fantastic and could not have been friendlier or more accommodating. They really made the stay better. Rooms were large and comfortable. Gym was fine and had bikes, treadmills and free weights. Easy parking. Very good restaurant and delicious creative cocktails. Only negative was the bathrooms. They were very dated and very small. It wasn't a huge issue but was something that was noticeable.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your kind words regarding your stay with us. We strive to provide our guests with a clean and comfortable room, spacious accommodations and stellar service. We thank you for the opportunity to serve you and we hope you will visit us again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for staying with us and allowing us to provide you with a great stay. We hope you will visit us again soon.

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cool, artsy warehouse conversion into a hotel. Pet Friendly! Nice outside seating.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
We thank you for staying with us and giving us the privilege to serve you. We hope you will visit us again when you are in the area.

10/10 Excellent

Alison, Chicago

Stayed 1 night in Mar 2024
Response from General Manager on 6 May 2024
Thank you for your stay with us. We greatly appreciate your business.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This new property is cool and hip. The rooms are huge and the staff was great even allowing us to check in early. The price was also great and the location is close to downtown. It is early days, but coffee in the lobby for free or a fee would be great.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for sharing your experience. We are very sorry that you were not informed of the complimentary coffee that guests receive at our hotel. It is provided through the restaurant staff or front desk. We apologize for this inconvenience.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience from check-in to check-out was excellent. This was an overnight stay only but the impression was so positive that a review was absolutely warranted. The entire staff, but especially the customer service received from Stephanie and Elaina was quality focused, personable and authentic, and made this leg of a long journey relaxed and fun! We will continue to have Elwood be the hotel of choice for future trips.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for such a glowing review! We greatly appreciate your business and the opportunity to serve you. Our entire staff appreciates the privilege to contribute to your memorable experience. However, I will let Stephanie and Alana both know how much you appreciated their service.

10/10 Excellent

Elizabeth, Benton

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go-to hotel when visiting Lexington. The facilities and staff are wonderful!
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for allowing us to be your go to hotel. We appreciate the privilege to serve you and look forward to continuing to provide you with great service.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for your stay and we hope you will visit us again.

10/10 Excellent

Nancy Jo

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet. One of the most affordable hotels for the high quality! !
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for sharing your experience at our hotel. We strive to provide our guests with the best experience possible. We hope you will visit us again soon.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for your stay. We hope you will visit us again when you are in the area.

10/10 Excellent

Alexeia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! It’s a cute little spot, clean, and overall was comforting.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
We greatly appreciate your stay at our hotel and the privilege to serve you. We hope you will visit us again when you are in town.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and beautiful hotel. Great location too.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you for sharing your experience. Our staff strives to provide you with a great stay at our beautiful hotel. We hope you will visit us again.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little different but very nice staff, clean rooms and onsite restaurant. Our dinner was delicious. We would definitely stay there again.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
We thank you for your stay at our hotel. We strive to be different from most mainstream hotels but want to provide our guests with the best experience possible. We hope you will visit us again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for staying with us. We greatly appreciate the opportunity to serve you and give you a memorable stay. We strive to give our guests the best experience possible. We hope you will visit us again.

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Fashionable boutique hotel with modern upgrades excellent value.
Stayed 1 night in Feb 2024
Response from General Manager on 8 Mar 2024
Thank you for sharing your observations of our beautifully designed boutique hotel. We strive to give our guests the best experience possible and hope you will stay with us again when you are in the area.

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed here recently. Everything was really nice and the staff was very kind and helpful. My mom is in a wheelchair and we had no problem with accommodations.
Stayed 1 night in Feb 2024
Response from General Manager on 8 Mar 2024
We appreciate your business and you taking the time to share your experience with us. We hope you and your mom will visit us again soon.

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, spacious and quiet. Enjoyed the restaurant downstairs and the live music. Great service and good food. Would recommend to anyone headed to Lexington.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Thank you for staying with us and your kind recommendation. We hope you will visit us again.

10/10 Excellent

Jayme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this quiet charming place! I stayed with my girlfriend and we visited my daughter on campus. Will definitely return to this location!
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for sharing your experience at our beautiful hotel. We are glad that you enjoyed your stay and will return. We look forward to seeing you.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the boutique style, very intimate and cozy. Very friendly staff. Clean, spacious rooms. convenient location. Will definitely return!
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for your stay and we are glad to hear that you will return. We strive to make each guest have a memorable experience and comfortable stay.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothin' But Net ( in town for Gonzaga Bball)
We have loved our stay! Large romm, friendly, efficient, and accommodating staff, and we enjoyed the bar / restaurant. The beautiful murals by Alixanda Jade just added to tge experience.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for the privilege of having you at our hotel. We greatly appreciate your business and your comments on your stay.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We stopped in overnight on our way down to Gatlinburg. Pleasant stay. The hotel has excellent curb appeal. It is easy to get to from the freeway and the outside of the hotel is beautiful. I imagine in the summertime it is probably so nice to sit outside and have a drink. We were greeted and given a room promptly. The lobby and our room did not disappoint. You can tell the owners really care about this place. We slept well and in the morning we enjoyed a breakfast in the restaurant on the first floor. We were taken care of from the moment we walked in til the moment we left. I would definitely recommend this hotel!
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for sharing your experience at our beautiful, boutique hotel. We strive to provide each guest with a memorable experience. We do pride ourselves on making the rooms comfortable and appealing. We hope you will visit us again.

10/10 Excellent

Amanda

Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for staying with us. We hope you enjoyed your stay and will visit us again.

2/10 Terrible

Nicole

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were good and kind but there was bed bugs and there was nowhere else for us to stay so I had a very uneasy feeling about my stay that there was nothing else I could do Yes they did move his rooms but that didn't help with the fact of it was still going to be days before they could spray for the bugsbbugdbugtbuhdsomebody to spray for the bed bugs
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
We apologize for the inconvenience. We strive to give every guest a clean, comfortable stay. This is not an experience that we would ever want anyone to have to endure. We take every concern seriously and the safety of our guests is our priority. Please don't hesitate to contact me directly.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and stylish hotel. Dapper lounge, stylish leather couches, and a 30's glam bar in the lobby. Had the yogurt with fruit/honey/granola and very tasty. Stephanie was spot on and polite. Room had 2 TV's, large king bed and 40's red throwback fridge. Definitely worth the stay!
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
We greatly appreciate your business and your glowing comments regarding your recent stay. We hope you will visit us again soon. Thank you again.

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 22 Feb 2024
Thank you for taking the time to share your experience at our hotel. We hope you enjoyed your stay. We look forward to having you back.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from General Manager on 28 Mar 2024
Thank you for your stay. We are sorry if we did not meet your expectations. We would love to hear more so please feel free to reach out to me at the hotel.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Good Location for UK Activities
Good location near University of Kentucky. Nice place. Room was nice but they could make way better use of space for an even more comfortable experience. Wish bar stayed open into the evening!
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for your stay and your honest feedback. We use this to improve our guest experience. We hope you will visit us again.

10/10 Excellent

Randi, London

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always exceptional!
Stayed 1 night in Jan 2024
Response from General Manager on 22 Feb 2024
Thank you for staying with us. Our staff strives to give each guest a memorable experience. We hope to see you again soon.

10/10 Excellent

GW

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel with a wonderful dining option in the Fiddle tree kitchen. Wonderful food. Great hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear GW,Thank you for sharing your experience at Elwood Hotel & Suites! It's always a pleasure to receive such positive feedback, and we look forward to welcoming you back for another great stay and more wonderful dining experiences.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 22 Feb 2024
Thank you for sharing your experience at our beautiful hotel. We hope you will visit us again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 22 Feb 2024
Thank you for staying with us. We hope we met your expectations and look forward to serving you again.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with wonderful design and delightful rooms. Will stay there again
Stayed 2 nights in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Alan,Thank you for choosing Elwood Hotel & Suites and for taking the time to share your delightful, five-star review. We are thrilled you were impressed with everything we have to offer and look forward to welcoming you back again soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 22 Feb 2024
Thank you for taking the time to share your experience at our hotel. We look forward to having you back.

8/10 Good

GW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique facility. Newish. Very clean. We came with dining plans for Lexington, but the next time we stay already plan to eat at the bistro there. Menu choices looked wonderful. Check in was easy but could have included a little more info about finding such things as ice vending.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear GW,It's always a pleasure hearing from our guests. We're glad our clean, unique rooms impressed you, and we appreciate your feedback about check-in. The next time you're in the area, we invite you to stay with us again.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Very convenient to event at UK. Great aesthetic at hotel. Super courteous staff. Really comfortable bed.
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Lawrence,There are many aspects that go into a great stay, and we are thrilled that our hospitality and comfort were high marks on your recent visit! Thank you for choosing Elwood Hotel & Suites, and we hope that you will continue to count on us for future visits to the area.