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"Staff was very friendly and helpful. Hotels beach was not really kid friendly, or even adult friendly. (at least not for me) There was no space to put our towels and beach accessories. We walked about 5 extra minutes to get to the other side of the beach, which was in front of another hotel and it was a little nicer there. There was a beach about 5 min away (by car), from the hotel (Playa Carillo), and it was BEAUTIFUL! Brian, the manager was so kind to give us a ride in his personal car because my daughters foot was injured and we couldn't walk there. There were some foods that we ordered that were subpar, but there were some foods that were absolutely delicious (the fish, burger, ceviche). I really enjoyed the fish !! The drinks (virgin, and alcoholic) were so refreshing and yummy. I loved every single one that they would make for me. The breakfast was okay. The French toast was yummy and the fruits were fresh and juicy. The staff was super accommodating and everything was pretty clean. If you ask me, id recommend that they get a gold cart or similar, to get to a from the beach on site. (but maybe I'm just lazy). Their shuttle service was punctual, and clean. The excursions are pretty close (about 5 to 10 min away), and they were amazing ! All in all , it was an awesome trip/stay. I would definitely go back."

"The rooms needs some update (rusty appliances or loose faucets). Also the noise for some work been done is too loud"

"La comida de los restaurantes con reserva excelente pero el bufet deja mucho que desear ya que los platos no están bien elaborados y con poco sabor. La atención del personal excelente, fue lo mejor, siempre amables y atentos. Al menos en mi habitación habían una cantidad muy grande de mosquitos (mate al menos 30 - 40), otros insectos pequeños y hasta una pequeña cucaracha. El baño no olía bien, y la puerta del baño deja pasar toda el agua cuanto uno se baña por lo que hay que secar todo el piso luego."

"Best place we stayed at in Costa Rica! Premium sheets and towels. Yummy traditional breakfast! We didn’t want to leave! We really felt at home here!"

"All ok"

"Very friendly staff. Great pool "

"No recomiendo este hotel para nada, el recepcionista muy malo, no estaba en el lugar, tuvimos que esperar, también no nos indicó nada, ni donde estaban las toallas de piscina, ni la clave de internet. El lugar huele mal en ciertos sectores, en la noche llegaba un olor terrible del baño, los muebles están en terrible condiciòn. No vayan ahí!"

"El mejor lugar para escapar de bullicio, cruzar el ferry para llegar a un paraíso. Es nuestro mejor lugar desoyesra de una larga jornada de trabajo. La calidad de la comida podría mejorar, no está mal, pero le damos 7/10. Los jardines, sábanas, parqueo, personal y ubicación son 10/10. Pero la playa, su privacidad y paisaje no tienen puntaje que lo explique, es un verdadero paraíso. "

"The ceiling fans really need to be cleaned. Mine had 2 inches of dust which was not good for my allergies. "