Exterior
Check availability

Reviews of Holiday Inn Leeds Garforth, an IHG Hotel

4 out of 5
Holiday Inn Leeds Garforth, an IHG Hotel
Wakefield Road, Garforth, Leeds, England

Reviews

7.8

Good

Rating 10 - Excellent. 187 out of 608 reviews" "
Rating 8 - Good. 223 out of 608 reviews" "
Rating 6 - Okay. 117 out of 608 reviews" "
Rating 4 - Poor. 52 out of 608 reviews" "
Rating 2 - Terrible. 29 out of 608 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Emma

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room we stayed in was dirty, had previous visitors belongings under the bed and dirty sheets. The door to the room did not always unlock to let us in, the bathroom door handle was broken and the toilet was leaking. All of which was reported and noone made an attempt to fix. There was no cold water for drinking as the cold tap ran steaming hot water which scolding my childs hand. The staff in general were quite rude and unhelpful with the acception of one lady on reception. Would not stay here again
Stayed 2 nights in May 2024

10/10 Excellent

Lesley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for wedding we were attending
Stayed 1 night in May 2024

10/10 Excellent

Zowii-Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💜
Stayed 1 night in May 2024

10/10 Excellent

Philippa

Travelled with family
Liked: Amenities
Ideal location. Great staff, and accommodation. Food was excellent.
Stayed 1 night in May 2024

6/10 Okay

hilda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was quite dusty with spider webs and also there was linen lying around directly to our window. So, the view wasn’t pleasant. Maybe the hotel should organise cleaner to maintain the hotel. Service was outstanding especially during breakfast. Breakfast was good
Stayed 1 night in May 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Check in could be quicker Great breakfast
Stayed 1 night in May 2024

8/10 Good

Leonard, HAILSHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was ok a bit amazed that the bed was never made
Stayed 3 nights in Mar 2024

8/10 Good

James

Stayed 2 nights in Mar 2024

6/10 Okay

Philip

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Tatty
Stayed 2 nights in Mar 2024

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice and lovely
Stayed 1 night in Mar 2024

8/10 Good

Helmo, Leeds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt a little too small but other than that it was good, tidy, clean and organised
Stayed 1 night in Mar 2024

8/10 Good

ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Great position near motorways. Upkeep of room required.
Stayed 1 night in Mar 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities
There was rubbish under the bed. The breakfast was cold. The exterior of the property was covered in rubbish all over the place.
Stayed 1 night in Mar 2024

8/10 Good

jo

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Paul, Golcar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nothing wrong but tired in places
Stayed 1 night in Feb 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Overall a good hotel, a little dated and restaurant service was quite slow, bar options for non-alcohol drinks was poor, everything else was OK
Stayed 1 night in Feb 2024

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel staff,helpful with having a dog.
The hotel was nice and clean, and the bed comfy. We have a dog and they accommodated us to check in erlier in order to be able to leave the dog in the hotel,while we were on an experience. The only bad thing was that the restaurant staff were quite slow and there was a lot of food missing off the menu. Also, it would have been nice to have the breakfast included in the price of the room.
Stayed 1 night in Feb 2024

8/10 Good

Jay

Stayed 4 nights in Feb 2024

2/10 Terrible

Chloe

Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent venue
Freshly painted after the departure of people who the government pay for...say no more and quite frankly is now a great place to stay. All staff were amazing and the breakfast crew .....just one word.....fantastic 👍👏👏
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, room comfort
Two night stay with family
The hotel was a little dated. The breakfast was very good with lots of choice. Some of the staff seemed a little under trained as I was not informed of where our room was and there were some beers unavailable due to the barrels not being changed. There was more than enough parking and the pool was a nice addition. Would stop again, if I can persuade my wife to stay as she stated she wouldn't
Stayed 2 nights in Jan 2024

10/10 Excellent

Colin

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Baba

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jayna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor communication. Cot not there on arrival. Staff rectified this quickly. Called us to say check out was at 11 when we were told 12 by email. No information about swimming pool given, we had to go to pool and check ourselves only to find out we can't go in at certain times. No lifts available had to take 2 buggies down the stairs. Only on the day of check out by chance we found we can go through the side entrance. Staff weren't forthcoming with information and did not offer help.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall 7/10
Chose this place as it was about 15 minutes away from the city centre by car and had some nice amenities. Initially asked for an early check-in however this was not available. Customer service: Receptionist was welcoming and checked us in without any issues. Standard double room: Room was, for the most part, clean and tidy. Shower could have done with a once over but nothing too concerning. Personally, I think the room was a little on the small side too. Amenities: There is a gym, swimming pool, sauna and steam room as advertised online. Can’t comment on these as didn’t have time to use them. Breakfast: No staff were present to check we had pre-paid for breakfast or show us to a table. Food was good, nothing special but not bad. Good variety of continental and cooked breakfast. The one coffee machine in the restaurant seemed on its way out. Bar: Can’t comment on as didn’t use but seemed pleasant and welcoming.
Stayed 1 night in Dec 2023

6/10 Okay

James

Business traveller
Disliked: Property conditions & facilities
Its a very dated hotel. Reception area is ok. Rooms and corridors are miles away. Not secure. Unlocked doors at back of hotel allow easy access to rooms.
Stayed 1 night in Dec 2023

6/10 Okay

Simon

Stayed 1 night in Dec 2023

10/10 Excellent

Justino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

JON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Gwenda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was not properly cleaned. There were rings on the bedside table from a mug. I moved the phone and there was a USED EAR BUD the carpet had hair on it. In the bathroom a tissue box which was empty for the two nights I was there. Breakfast was ok but yesterday there was no bread for toast put out. They run out of orange juice and everything was just slow
Stayed 2 nights in Nov 2023

6/10 Okay

kwaku a

Travelled with family
Disliked: Staff & service
Side entrances not locked throughout night
Stayed 3 nights in Nov 2023

8/10 Good

Svitlana

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean room, comfortable bed, nice shower. Hairdryer didn’t work and TV areal was unplugged
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some confusion at check in but staff helpful and welcoming. Room was clean with comfy beds.
Stayed 1 night in Nov 2023

10/10 Excellent

wong

Stayed 1 night in Nov 2023

10/10 Excellent

hussein

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, the breakfast is amazing there. It taste very good. It has a pool and a gym. The parking is very easy and free. Only positives in my stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Nfisha

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Dissatisfied on this hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night away
One night stay as location convenient.
Stayed 1 night in Nov 2023

8/10 Good

Colin

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom needs a good clean
Newly decorated room but certain parts of bathroom could do with a good clean.
Stayed 1 night in Nov 2023