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Reviews of Hotel Regina Wengen

4 out of 5
Hotel Regina Wengen
Dorfstrasse 1, Lauterbrunnen, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 105 reviews" "
Rating 8 - Good. 28 out of 105 reviews" "
Rating 6 - Okay. 13 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 4 out of 105 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Uttam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3min walk from train station. Room was spacious enough for family of 3. The room had great view of mountains and the village.
Stayed 3 nights in May 2024
Response from Morgane / Front Desk Manager on 27 May 2024
Dear Guest,Thank you for your feedback! We're glad you enjoyed the convenient location, spacious room, and beautiful views. We hope to welcome you back to Hotel Regina soon.Best regards,Regina Team

8/10 Good

Tang Pui

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of Lauterbrunnen valley from patio. Pleasant staff. Breakfast is sufficient. Property has vintage feel. Room is big. Near train station. Porter service to station. Grocery store, eateries in neighborhood.
Stayed 3 nights in May 2024
Response from Morgane / Front Desk Manager on 25 May 2024
Dear Guest,Thank you for your feedback! We're delighted you enjoyed the stunning Lauterbrunnen Valley views, our friendly staff, and the vintage charm of Hotel Regina. It's great to hear the room size, breakfast, and our proximity to the train station with porter service met your needs. We're also pleased you found the local amenities convenient.We look forward to welcoming you back soon!Best regards,Hotel Regina Management

10/10 Excellent

Xunming

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is 5 minutes walk to the Wengen Trian Station which is very convenient. The view from our balcony is so beautiful. The staff is very kind. The restaurant on site is very elegant and convenient. The breakfast is excellent.
Stayed 2 nights in May 2024
Response from Morgane / Front Desk Manager on 25 May 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled that you found our location near the Wengen Train Station convenient and enjoyed the beautiful view from your balcony. It's great to hear that our kind staff, elegant restaurant, and excellent breakfast added to your stay.We look forward to welcoming you back to Hotel Regina!Best regards,Hotel Regina Management

10/10 Excellent

Chere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but very nice. Had a great room with an incredible view
Stayed 1 night in May 2024
Response from Morgane / Front Desk Manager on 21 May 2024
Dear Guest, Thank you for your kind words! We're thrilled you enjoyed your stay and the incredible view from your room. We hope to welcome you back soon.Best regards,Hotel Regina Team

10/10 Excellent

Vasco, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Building is outdated but it has an old era charm. The view are magnific and the staff was excellent.
Stayed 1 night in May 2024
Response from Morgane / Front Desk Manager on 19 May 2024
Dear Guest,Thank you for your kind words. We're thrilled you enjoyed the old-era charm, magnificent views, and our excellent staff. We look forward to welcoming you back to Hotel Regina soon.Best regards,The Hotel Regina Team

10/10 Excellent

CARLOS V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building but good stay. Really close to the train station and supermarket. Excellent people. Spa was good.
Stayed 1 night in Apr 2024
Response from Morgane / Front Desk Manager on 19 May 2024
Dear Guest,Thank you for your kind words. We're thrilled you enjoyed the old-era charm, magnificent views, and our excellent staff. We look forward to welcoming you back to Hotel Regina soon.Best regards,The Hotel Regina Team

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service
This hotel was built in the 1890s and retains the charm and grandeur. It was clean, comfortable and very convenient to the train and the little town of Wengen. The view from our balcony room was magnificent! However, the hotel’s age is showing, it is a little frayed around the edges if you look closely. A clean, comfortable choice if you realize this is what you are getting.
Stayed 3 nights in May 2024
Response from Morgane / Front Desk Manager on 19 May 2024
Dear Guest, Thank you for your feedback. We're delighted you enjoyed the charm, comfort, and convenience of our hotel, as well as the magnificent views. We acknowledge your comments about the signs of age and appreciate your understanding. Your feedback helps us improve.We look forward to welcoming you back soon.Best regards,The Hotel Regina Team

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely!
Stayed 2 nights in May 2024
Response from Morgane / Front Desk Manager on 19 May 2024
Dear Guest,Thank you for your kind words. We look forward to welcoming you back to Hotel Regina soon.Best regards,The Hotel Regina Team

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The restaurant for dinner was very good but a bit expensive- well trained staff. The room was spacious. The heat is not turned on during this time of year. Sauna and steam access was a welcomed surprise. Close to train station.
Stayed 2 nights in May 2024
Response from Morgane / Front Desk Manager on 19 May 2024
Dear Guest,Thank you for your review. We're glad you found our staff friendly and enjoyed your spacious room and the sauna and steam access. We appreciate your feedback on the restaurant. We hope to welcome you back soon!Best regards,The Hotel Regina Team

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Morgane / Front Desk Manager on 19 May 2024
Dear Guest,Thank you for your kind words. We look forward to welcoming you back to Hotel Regina soon.Best regards,The Hotel Regina Team

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic older style but very well maintained. Beautiful dining rooms and great service from the staff. I’ll be back.
Stayed 2 nights in Feb 2024

2/10 Terrible

Hathairat

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with great views of the Jungfrau. Wengen is a great location for exploring the Lauterbrunnen Valley and the surrounding area.
Stayed 3 nights in Jun 2023

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, property conditions & facilities
Take my word for it, this is the best place to stay not just in Wengen, but the entire region. In terms of convenience, you are basically overlooking the train station. There is also a Coop just around the corner so you can stock up on snacks and coffee before hoping on the train back to Lauterbrunnen or up to Kleine Schiedegg. The staff were lovely and did a fantastic job of keeping my room fresh and comfortable. Some notes about the room itself.. it's perfect if you are just using the room to rest before heading out for the next day. The bathroom was missing an outlet (or at least I couldn't find it) which made using hair tools an issue, although there is a hair dryer mounted on the wall. I'm a big fan of coffee, so a Keurig machine or other instant coffee maker would have been the cherry on top for this hotel, but that didn't take away from my enjoyment. The balcony overlooked the mountains, and I often sat there and had a small dinner to myself, taking in the sights and listening to the sounds of the village. I was completely at peace here, and I would definitely stay here again.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Majestic hotel, great view, wonderful restaurant
Stayed 4 nights in May 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice room with view , pick up from train station, quiet, nice facility, breakfast was the best, restaurant on site, bar , afternoon coffee and dessert, nice and helpful staff , many hiking trails closeby, relaxing ambience , elevator

10/10 Excellent

Wilfred Ate

Travelled with partner
Liked: Cleanliness
Historic building with old-school grandeur. Everyone, right from the owners down, friendly, helpful and wanting to make our stay the best it could be.
Stayed 4 nights in Feb 2023
Response from Dave Mylius & Team on 4 Mar 2023
Dear Wilfred, Thank you so much for taking the time to write a review for us. We seem to have achieved our goal of giving you a wonderful experience here in the mountains in the Regina Wengen. We hope you will come back and visit us again soon

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sits at edge if town. Very short walk from the train station and town. Staff freindly and helpful. Mountain view rooms have excellent views. Brkfst is very good.
Response from Dave Mylius & Team on 21 Jan 2023
Thank you very much for your kind words Bruce!We hope to welcome you again soonBest regards

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Beautiful Location, enjoyed the train ride I would’ve killed me it’s all done could use some updates
Stayed 1 night in Sep 2022
Response from Eric NASS on 20 Sept 2022
Thank you very much for your comments and we look forward to welcoming you next time in our establishment.

6/10 Okay

Miao Rong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Victoria style means Old /out of date
Stayed 2 nights in Sep 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with charm from the staff to the rooms themselves. Outstanding views, outstanding service.
Stayed 2 nights in Sep 2022
Response from Eric NASS on 19 Sept 2022
Thank you

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Eric NASS on 20 Sept 2022
Thank you very much for your comments and we look forward to welcoming you next time in our establishment.

10/10 Excellent

Leland, Lynnville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best place we stayed on our trip through Switzerland. Will absolutely stay here again!
Stayed 1 night in Sep 2022
Response from Eric NASS on 20 Sept 2022
Thank you very much for your comments and we look forward to welcoming you next time in our establishment.

10/10 Excellent

Pamela, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm and true meaning of hospitality is what Hotel Regina was for my family. We would return again and again.
Stayed 2 nights in Aug 2022
Response from Eric NASS on 20 Sept 2022
Thank you very much for your comments and we look forward to welcoming you next time in our establishment.

8/10 Good

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Eric NASS on 20 Sept 2022
Thank you very much for your comments and we look forward to welcoming you next time in our establishment.

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, perfect location and a magnificent view of the mountains. Delicious breakfast and nice place to have drinks and eat.
Stayed 2 nights in Aug 2022
Response from Guido Meyer on 16 Aug 2022
Thank you kind regards

10/10 Excellent

Diana, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, location of hotel and the food at the restaurant is amazing. I would recommend to make dinner reservations in advanced they can be booked if you try same day.
Stayed 2 nights in Aug 2022
Response from Guido Meyer on 16 Aug 2022
Kind words and thank you

8/10 Good

Abner

Stayed 2 nights in Jul 2022
Response from Guido Meyer on 16 Aug 2022
Danke für Ihre Nachricht

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Excellent location with great views of Jungfrau and attentive staff. So good we stayed three nights. Excellent breakfast.
Stayed 2 nights in Jul 2022
Response from Guido Meyer on 16 Aug 2022
It is nice to have a nice report Thank you

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service
Best two single bed rooms with the best view in town by far. Who needs a spa when you see pure Switzerland from one of highest in town. Perfect position to the train station and super market Just unhappy that the train driver said we should have stayed in the fancy finish spa hotel not the antique hotel For me it was all about the view we had from two rooms Breakfast is too small and suggest a buffet and toast Dinner too expensive as went to town to listen to other people tips and tricks Don’t forget to pay city tax when leaving and should have booked train tickets in advance as to pay for a now train is expensive Town car park is best planned idea in town - well done Loved my time there and will return
Stayed 3 nights in Jul 2022
Response from Guido Meyer on 16 Aug 2022
We would like to thank you for the kind word

2/10 Terrible

Krikor

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and Dirty hotel. Horrible attitude from staff, very misleading with regards to SPA which they have but don’t actually allow you to utilize. It’s okay that it’s a historic property; however, that should not excuse or otherwise diminish the value of cleanliness in which this hotel was terribly lacking. Hotel staff was indifferent and refused to help despite multiple (normal) requests. Just rude staff complaining about their jobs in front of guests and spreading that negativity throughout the property. This hotel ruined our otherwise lovely experience of Wengen. We regret having stayed there
Stayed 2 nights in Jul 2022
Response from Guido Meyer on 16 Aug 2022
Thank you for your honest feelings and we regret really that we have spoilt our experience and are honestly sorry

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Mitch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Friendly staff. Clean. Very pleasant. Highly recommend.
Stayed 3 nights in Jun 2022
Response from G. Meyer on 14 Jun 2022
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from G. Meyer on 14 Jun 2022
Thank you very much

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view!
Amazing view of the Lauterbrunnen Valley from my rooms balcony. Very good breakfast. Very friendly staff and clean rooms. Will stay again!
Stayed 1 night in May 2022
Response from G. Meyer on 14 Jun 2022
Thank you so much

8/10 Good

Giles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very good breakfast
Stayed 1 night in Jan 2022
Response from Guido Meyer on 24 Jan 2022
Nous vous remercions de votre apreciation meilleurs salutations G. Meyer

10/10 Excellent

Mohit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay, not great
The hotel is okay, a bit dated. My room was small and extremely dark. And there was only 1 plug, which was already fully utilized for the lamp and TV, so I couldn't easily charge my phone. They did eventually send up someone with an extra floor lamp, but that blew a fuse within a few minutes of him plugging it in. On the plus side, the front desk service was exceptionally friendly and good. And the shuttle to/from the station is very prompt. The restaurant was okay, though VERY expensive, even by Swiss standards. For a small steak with sauce and 2 sides, 2 small glasses of wine, and a small bottle of water, they charged me CHF110. No wonder the place was deserted on Valentine's Day. The ski room was handy, but note this is not really a ski in - ski out resort. You still have to walk down the hill to the gondola and station.
Stayed 2 nights in Feb 2020

6/10 Okay

Daria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok for 4*
Nice hotel but it is not a ski in and out for sure. Hill to walk up too after all day of skiing and slippery surface. Food very expensive in the restaurant but not the best quality. Do not order sushi.
Stayed 10 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

GG, Aberdeen

Liked: Cleanliness, staff & service
Property in the Victorian Style was accurate! Very quiet but end of January. Breakfast buffet: cereal, tinned fruit, juice, tea, coffee, bacon, scrambled eggs, buns, bread and jam, so basic. Near station. Eleven position. Great views. Price reasonable for Wengen. Steam room and sauna open 5pm till 7pm: naked.
Stayed 7 nights in Jan 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable view
The room had an unbelievable view from the balcony of the valley below, highlighted by the waterfall in Lauterbrunnen. Only a 3-4 minute walk from the train station. Staff super friendly and helpful about hiking trails and other activities in the area. The air conditioning had been turned off for the season and the room was a little warm. Would definitely recommend this to someone looking for a hotel in the area.
Stayed 1 night in Oct 2019
Response from Guido on 20 Oct 2019
Thank you very much and wish you all the best and hope to see you soon again Kind regards Guido Meyer

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Aug 2019

8/10 Good

TARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, comfortable stay
We had a lovely stay here in May 2019. The surrounding area is absolutely beautiful and we took pictures from our balcony every morning; the weather alters the look of the mountains. We had a lovely (if quiet) dinner in the hotel restaurant and all of the hotel staff bent over backwards to make sure that we had everything we needed. Our hotel room was slightly dated, but very comfortable and we slept well with the window open to the mountain air. Overall, a great stay with excellent value.
Stayed 2 nights in May 2019
Response from Guido on 4 Jun 2019
Thank you for your nice word Kind regards

8/10 Good

Shwetha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very helpful staff
Pros: Incredible helpful local staff. The owner Guido and his wife Ariane were lovely people who took in an interest in our itinerary and advised us of great local activities he hadn't even thought of such as Trummelbach falls in Lauterbrunnen. We changed our sightseeing plans based on their invaluable advice about the local weather changes in the mountains, local train schedules etc. Since Wenger is very small everyone is very kind and helpful and they knew all the local tour operators. Additionally the breakfast spread is spectacular. Eric the manager even upgraded us from one room to two rooms with multiple balconies with spectacular views! Wifi was also good. Cons: This is an old glamorous historic hotel that needs some updates (which I see as a pro). It will not have all the modern luxuries one may want. There was definitely times the bathroom smelled funny and needed more upkeep or the phones didn't work. Overall we loved it and would stay here again!
Stayed 2 nights in May 2019
Response from Guido on 4 Jun 2019
Thank you ver much Kind ergards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Guests got delicious peanuts and other gifts. Restaurant is beautiful. Excellent location, 5 minutes' walk from train station. Very convenient for skiing!
Stayed 1 night in Mar 2019

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wengen classic
Classic hotel takes you back in time. Great staff, clean and comfortable. Close to station which Is helpful. Great views from rooms. Could use a bit of update here and there.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harks back to a bygone era, Belle Epoque Hotel.
Great position , very friendly family atmosphere, good food. Rooms comfy, traditional. Views marvellous. Only criticism is that service was slow and breakfast should have more variety.
Stayed 2 nights in Aug 2018
Response from Owner on 21 Aug 2018
Thank you very much Kind regards Guido Meyer

10/10 Excellent

bi chu c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best view hotel.
Very nice view, we are happy when we stay there. It is hard to carry the luggage to the hotel, fortunately, the hotel manager help us to carry the luggage from train station to the hotel by his car.
Stayed 1 night in May 2018
Response from Guido on 26 Jun 2018
Thank you and kind regards