Hello Justine, We apologies that we could not exceed your expectation. If you have moment, please provide the details where we could improve in our service. We like to make each and every guest experience super. Hope you give us another opportunity serve you in the future,Sincerely,Alisha Patel,Front Office support

Hello David, Thank you for your feedback we apologies that our TV system was complicated for you, we are glad you found clean comfortable bed to rest. We will take your feedback for improvement and correct it for future guest. Hope you give us another chance in the future.Have a safe traveling!Sincerely,Ayush PatelFront office support

Hello Randy,Thank you for staying with us and providing feedback. We apologies that next door restaurant in process of opening soon again, but we do have many other choice or restaurant with in walk in distance beside Subway, we have Sake Japanese Steakhouse, The Mighty Crab Sea food, Chipotle Mexican Grill, DiBella's Subs, Sonic Drive-In and in 5 minutes' drive you have choices of Panera Bread, Applebee's Grill + Bar, Circle Diner, Celadon Thai Restaurant, El Charro Mexican Restaurant, Seoul Korean Restaurant and very popular, and Latham '76 Diner. We will audit other area of improvement work hard to fix and exceed expectation for all future guests.Looking forward to seeing you in the future.Sincerely,Ayush PatelFront office support

Dear Neewk,Thank you for your positive rating! We're pleased to hear that we meet your expectation, and you had enjoyable stay. Your feedback is appreciated, and we hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely,Alisha PatelFront Office Support

Dear John,Thank you for staying eioth us and providing feedback for your stay. We are sorry we could not meet your expectation for breakfast, we are glad that you enjoyed the service and comfort of the room, we are know for budget price, clean room and friendly service, with basic breakfast that include pastry, juice coffee and yogurt. If you have any specific comments or suggestions regarding your stay or ways we can improve your experience in the future, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay. Sincerely, Ayush Patel Front Office Support

Dear Christopher,Thank you for sharing your rating of 4 out of 5. We appreciate your feedback, and if you have any specific comments or suggestions regarding your stay or ways we can improve your experience in the future, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay. Sincerely, Alisha Patel,Front Office Support

Hello Henry,Thank you for sharing your rating of 4 out of 5. We appreciate your feedback, we are know for budget price, clean room and friendly service, with basic breakfast that include pastry, juice coffee and yogurt. If you have any specific comments or suggestions regarding your stay or ways we can improve your experience in the future, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay. Sincerely, Ayush PatelFront Office Support

Hello Mary,Thank you for your feedback. We're glad to hear that you found our hotel satisfactory. We strive to provide excellent service and amenities. We appreciate your input and hope to welcome you back for another enjoyable stay in the future! SincerelyAyush Patel,Front Office Support

Der Ryuta,Thank you for staying with us. We appreciate your feedback, we apologies we could not exceed your expectation. If you have any specific comments or suggestions regarding your stay or ways we can improve your experience in the future, please feel free to let us know. Your input is valuable, and we're here to ensure you have a great stay. Sincerely, Jay Patel, General Manager

Hello Ching-Chi,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Latham/Albany Airport. It is always a pleasure to receive positive feedback. I am particularly pleased that you found a “Friendly front desk service, and Clean room”. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Alisha Front Office Support

Hello Gregory, Thank you for choosing Super 8 by Wyndham Latham/Albany Airport, located off Exit 6, I-87. We appreciate you for taking the time to share your wonderful experience with us. We are delighted to hear that you found your room clean and the bed comfortable, contributing to a pleasant and restful stay. We strive to maintain high standards of cleanliness and comfort, and your feedback is a testament to our team's efforts. We look forward to welcoming you back soon It will be our pleasure to ensure that your next stay is just as enjoyable as this one. Sincerely,Alisha Patel,Front Office SupportSuper 8 by Wyndham Latham/Albany Airport, NY

Hello Helene,We apologies that front office staff could not change the policy that is already published on website. Our record indicate that you reported to front office staff for having service animal not pet, we were ready to exempt the charge but you did not have any deposit fund and identification of your with credit card. At that point front office support agent was unable to check-in, even after waiving the pet fee for service animal, you decided to cancel. Again we apologies for this regualation that did not feet your requirement and you did not had great experience we provide to all other guest. Hope you found the accommodation for your need.Sincerely,Alsiha Patelfront office support

Hello Jasmine,Thank you for your feedback, and staying with us. We apologies that our brand changed the breakfast menu since pandemic to make sure we have minimum with package food for quick bite in the morning, we will pass your message to our next brand leaders. We hope the room cleanliness and our friendly staff service will be sufficient to bring you back to our hotel. We look forward to seeing you in the future. Sincerely,Alsiha PatelFront office support

Hello Fadi,Thank you for your review! We appreciate your feedback and are delighted to hear that our hotel had everything you needed during your stay. Our goal is to provide our guests with a comfortable and convenient experience, so we're thrilled that we met your expectations. Looking forward to seeing you in the future, until next time have safe days ahead.Sincerely,Alisha Patel, Front Office Support

Hello Parwaiz,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Latham/Albany Airport. It is always a pleasure to receive positive feedback. I am particularly pleased that you found a “Friendly front desk service, and Clean room”. We apologies for the other guest dog issue. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Alisha Front Office Support

Hello Yousef,Thank you for the feedback Please let us know which are we did not exceed your expectations. Hope you give us chance to improve for our future guest.Sincerely,AlishaFront Office Support

Hello Bryan, Thank you for your rating. We appreciate your feedback and strive to provide the best possible service to our guests. Regarding the Fridge and Microwave, all our Suite rooms have one and it seems you booked a standard room, we suggest booking a suite room on a future visit. If you have any questions or if there's anything we can do to assist you, please don't hesitate to reach out. Best regards, Ayush Patel Front Office Support

Dear Douglas,Thank you for sharing your feedback back we are glad you enjoyed your stay with us. Constructive feedback like yours help our staff continually work hard to improve their service and accuracy. Thank you again for staying with us and sharing your experience.Have a wonderful day!Sincerely, Alisha Patel Front Office staff

Dear Matthew,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely,Alisha PatelFront office Support

Dear Norma,Thank you for your stay with our Super 8 by Wyndham in Latham near Albany, NY. We appriciate you to provide your detail feedback for your stay. Our goal is total guest satisfaction, and we're glad that we could meet your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you.Sincerely, Alisha Patel, Front office support, Super 8 by Wyndham Latham / Albany Airport, NY

Dear Matthew,Thank you for the 5-star rating! We're delighted to see that you had a positive experience during your stay. If you have any specific comments or suggestions to share, or if there's anything else we can assist you with, please feel free to let us know.We appreciate your choice to stay with us, and we look forward to welcoming you back on your future visits.Best regards, Alisha Patel Super 8 by Wyndham Latham, NY Front Office Support

Hello Jeffrey,Thank you for staying with us and giving us 5 out of 5 stars for your stay. and we're delighted to hear that you found the Super 8 by Wyndham Latham/Albany Airport, NY to be a nice and quiet place to unwind. Providing a peaceful and relaxing environment for our guests is one of our goals, and it's great to know that you had a tranquil experience. If you have any further comments or suggestions to help us improve, please don't hesitate to share them. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay. Thank you for choosing Super 8 by Wyndham Latham/Albany Airport, NY.Sincerely, Ayush Patel, Front Office Support, Super 8 by Wyndham Latham/Albany Airport, NY

Dear Charles,Thank you for the 5-star rating! We're delighted to see that you had a positive experience during your stay. We are glad that you enjoyed "Nice and quite" clean room with budget friendly price. if there's anything else we can assist you with, please feel free to let us know. We appreciate your choice to stay with us, and we look forward to welcoming you back on your future visits.Best regards, Ayush PatelSuper 8 by Wyndham Latham / Albany Airport, NYFront Office Support

Hello Stephen,Thank you for your rating. If there's anything specific you'd like to share about your experience or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and strive to provide the best possible service to our guests. If you have any questions or if there's anything we can do to assist you, please don't hesitate to reach out.Best regards,Ayush Patel Front Office Support

Hello Rivera,Thank you for the 5-star rating! We're delighted to see that you had a positive experience during your stay. If you have any specific comments or suggestions to share, or if there's anything else we can assist you with, please feel free to let us know.We appreciate your choice to stay with us, and we look forward to welcoming you back on your future visits.Best regards,Alisha PatelSuper 8 by Wyndham Latham, NYFront Office Support

Hello Fadi,Thank you for your review! We appreciate your feedback and are delighted to hear that our hotel had everything you needed during your stay. Our goal is to provide our guests with a comfortable and convenient experience, so we're thrilled that we met your expectations. Looking forward to seeing you in the future, until next time have safe days ahead.Sincerly,Alisha PatelFront Office Support

Hello Christine,Thank you for your feedback and giving raiting for your stay an 4 out of 5. We're glad to hear that you had a generally positive experience. We aplogies that bathroom light senor was not functioning, we will have our maintance staff ladjust the settings for future guest. We wish you had brought this to attention of our staff so we could have corrected for your 4 nights stay. We will address all your feedback here and have our staff work harder to have better stay for all our future guests. Hope you choose again and we can serve you better in the future.Thank you,Sincerly,Alisha PatelFront office support

Dear Thomas,Thank you for your feedback and for rating your stay a 4 out of 5 stars. We appreciate your feedback, and we're delighted to hear that you found the Super 8 by Wyndham Latham/Albany Airport, NY to be a nice and quiet place to unwind. Providing a peaceful and relaxing environment for our guests is one of our goals, and it's great to know that you had a tranquil experience. If you have any further comments or suggestions to help us improve, please don't hesitate to share them. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay. Thank you for choosing Super 8 by Wyndham Latham/Albany Airport NY.Best regards,Alisha PatelFront Office Support

Hello Diane,We apologies that we could not exceed your expectation. We wish you had notified us for unclean room rather than going to target to get cleaning supply. We will update cleaning staff and have them pay extra attention for the cleaning. We do use Wyndham recommended cleaning supply the EcoLab for disinfecting and cleaning our rooms and common area. Regarding breakfast we noticed that you came for it after 9 am and by that time we have it removed. We value your feedback, and we will correct the error and take step need to make next guest stay more comfortable. Hope you give us another chance and we can make it more enjoyable for you next time.Sincerely,Alisha Patel

Hello Nancy, Thank you for taking time to review and give your feedback. We are thrilled to see happy guest take time to give us 10 stars our of 10 stars here. Thank you! We are glad we exceed your expectation, and you enjoyed our new modern, clean room, friendly service with great budget price in Albany, NY Airport area. We are looking forward to seeing you in the future. Until next time Have a safe travel!Sincerely,Alisha Patel Front Office Support

Dear Dianne,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Latham/Albany Airport. It is always a pleasure to receive positive feedback. I am particularly pleased that you found “Clean and neat room”. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Alisha Front Office Support

Dear Shaun,Thank you for the perfect rating! We're delighted to hear that you had such a positive experience. If you have any more feedback or need assistance with anything else in the future, please don't hesitate to reach out. We look forward to welcoming you back for another great stay!Sincerely,Alisha Patel, Front Office Support

Hello Vicki,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing Super 8 by Wyndham at Latham / Albany Airport on (Exit 6, I-87) and we hope to see you again soon!Sincerely,Alisha Patel, Front Office Support, Super 8 by Wyndham Latham/Albany, NY airport

Hello Renee,Thank you for being our guest. we apologies that we did not exceed your expectation. We will work hard to make it correct for any future guest, if you can give us detail for the area of improvement needed. We wish you had notified us during your stay to assist you and make your stay more enjoyable. For any future guest reading this, please note that we recently went with partial renovation after changing floor, Mattress, linen, new PTAC in some rooms and new paint on wall in the rooms. we hope to hear from you soon with more details so we can improve.Thank you!Sincerely,Ayush Patel, Front Office Support

Dear Angie,Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our establishment and that you found our staff courteous. Your satisfaction is important to us, and we look forward to providing you with excellent service during your future visits. If you have any more comments or suggestions in the future, please feel free to share. Sincerely,Alisha PatelFront Office Support

Dear Mark,Thank you for taking the time to share your thoughts about our hotel. We appreciate your feedback, we are truly sorry that you did not find transportation from the airport, unfortunately, we do not provide any shuttle service.. Your comments are valuable to us, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Ayush PatelFront Office support

Peter, Thank you for staying with us, we hope you can provide details for areas of improvement. We also noticed that the staff was able to assist you in upgrading the room complimentary for the lock problem. Which is now fixed for the entire properly after updating the system. We hope.Sincerely,Ayush Front office support

Dear Kyle,Thank you for your feedback, and we're glad to hear that you had a great stay with us. We appreciate your input regarding the breakfast options, and we will forward your suggestion to our corporate office as we aim to accommodate the preferences of our guests. We hope to welcome you back in the future, and we'll strive to make your next stay even more enjoyable.Sincerely,Ayush PatelFront office support

Hello Shawna,We are truly sorry for your experience, during two nights stay with us, We apologies for the other guest doing the activity that is completely ban, we wish you brought this to attention of front office staff who could have taken action to evict the guest who are causing trouble to you. We will take extra measure to stop this problem and Hope you give us another chance in future.SincerelyAlsihaFront Office support

Hello Xiuying,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Latham/Albany Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found “Clean and neat room”. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,AlishaFront Office Suppport

Hello Rabecca,Thank you for staying with us, We are glad that you enjoyed the new renovated room, and now we are completed the improvement project so please feel free to come back again when you are traveling on Northway or visiting Albany, NY. Thank you!Sincerely,Ayush PatelFront office support

Hello Devan,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Latham/Albany Airport. It is always a pleasure to receive your feedback. I am particularly pleased that you found “Clean and neat”. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,AlishaFront Office Support

Hello David,Thank you for staying with us, We are truly sorry that we could not satisfy completely for non smoking room need on your arrival day, We wish you had communicated prior to arrival for your desire for non smoking room, specially when you booked smoking room, we could have attempted to accommodate your request. We are glad that you were served well from front office staff and you had clean room. Hope you give us another chance in future travel and you allow us to book you in our non smoking room. Sincerely,Ayush PatelFront Office supportSuper 8 by Wyndham

Christopher,Thank you for being our guest. we apologies that we did not exceed your expectation. We will work hard to make it correct for any future guest, if you can give us detail for the area of improvement needed. We wish you had notified us during your 2 nights stay with us. For any future guest reading this, please note that we recently went with partial renovation after changing floor, Mattress, linen, new PTAC in some rooms and new paint on wall in the rooms. Dear Christopher, we hope to hear from you soon with more details so we can improve.Thank you!Sincerely,Ayush PatelFront Office SupportSuper 8

Joseph, We apologize that we could not exceed your expectation, yes TV service was out due to heavy rain, but it was restored soon. You were traveling in the busy event days and so prices are higher in the area but we are still economical in similar category hotels we are sure you found us online to book based on the room rate and availability during the busy season. Hope you give us another try in future and maybe look on our site for more discount.Sincerely,Super 8 front office staff.

Hello Justin, thank you for taking the time to provide your feedback! Thank you for continuously staying with us and we will discuss your feedback in the next staff meeting. Since your previous stay, we have improved our room flooring to LVT flooring and replaced our mattresses which we hope you enjoyed during your stay. We will continuously work to serve our guests and improve our guest's experiences better in the future with your feedback in mind.Sincerely, Alisha PatelSuper 8 by Wyndham, Front Office Support

Dear Blaine,Thank you for sharing your feedback with us. We are glad to hear that the room met your needs. We strive to provide the best possible experience for each of our guests, and your feedback tells us we are on the right track. We look forward to having you visit again soon.Sincerely,Ayush PatelFront Office SupportSuper 8 by Wyndham

Hello Billy,We apologized we could not exceed your expectation, Our record indicate that you did not show up as your reservation, we hope you discus this incident with Expedia customer service.Thank you for being our guest, hope you give us another opportunity serve you in the future.Sincerely,Ayush PatelFron Office Support,Super 8 by Wyndham

Hello Jayan,We apologize that we could not exceed your expectations. We notified your feedback to Expedia for updating the information. We appreciate your feedback and hope to have another opportunity to provide you with a more positive experience if you are ever back in the area.Sincerely,Ayush PatelSuper 8 by Wyndham Front Office Support

Hello Harold, thank you for your lovely review! We are delighted to hear that you found our hotel to have excellent value and a cordial, friendly staff . We are glad that you had a positive experience. We hope to welcome you back for another great stay with us in the future. Sincerely, Alisha Patel Front Office Support Super 8 by Wyndham Latham/Albany Airport