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"The reason we chose this hotel is because it claims “Self-parking included” on the Expedia booking site. During checkin, the receptionist, a gentleman, told us the onsite parking lot was full and we could park at Central park garage which is a couple of blocks away, the hotel would stamp the parking ticket and the cost would be paid by the hotel. We parked our rental car at the Central parking garage and the gentleman stempted the ticket for us. However, during checkout next morning, another receptionist who is a lady, insisted that we must pay $10 for parking. Because we were in hurry to go to a scheduled event. I didn’t have time to talk to their manager and I paid $10. If the lady is right, then the “Self-parking included” is a false claim. "

"Great hotel"

"Excelent "

"Lovely stay. Accommodating our daughters dietary requirements very well. Close to beach. Great restaurants"

"The staff, especially Sylvia, was friendly and helpful. She gave good recommendations for restaurants. She also helped to arrange for a good tour and the taxi for leaving by the port. The hotel is in easy walking distance of the pedestrian ways in the city enter, albeit uphill. Of course, that means it is downhill back to the hotel.😄"

"The staff were amazing. Very nice and kind. The breakfast was good. The beds were a little hard. Really good taverna restaurant nearby with traditional food. Great location to rent a car and walk from the airport to. Easy. Great stay for an airport transition to or from Heraklion. Quiet room despite being next to airport. "

"Very helpful staff. Room was clean and comfortable. Special mention to Athina in the restaurant ... super friendly and welcoming."

"This resort is stunning. Unfortunately, we were stuck with 3 days of cold, wind and rain while we were there, so didn't even get to fully enjoy it in its entirety. Even still, we had a wonderful time. Our room was beautiful with a pool view and private hot tub on our balcony. The biggest highlight to us was the FOOD!! Rarely do we walk away from an all-inclusive resort raving about the food, but by far, the best food we've ever had at a resort. Delicious meals with plenty of options. Drinks were also wonderfully made! "

"It was ok, we have stayed at the other two hotels, Stella Island and Stella Palace, and to be honest this is not on par with them. The food was very limited, not much choice and if you’re a fussy eater you might struggle. All the flowerbeds were overgrown and if you had a sunbed next to one there was a strong smell of cat urine. The drinks weren’t great, the soda had that off taste or dirty pipes and isnt branded. There were also cockroaches in our room that came from the toilet floor drain. The staff were nice other than one girl at the smaller pool bar, she was always moody and acted like it was a hindrance to serve people. Overall it was ok and Iv give it a 3 out of 5. I’d probably rather stay at Stella Palace for the same price next time. The pools were clean but they do allow sunbed reserving and most were taken with towels by 7.30am. Some weren’t even used all day that had been reserved and the staff didn’t do anything to stop that from happening. This would be a major problem at high season."