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Reviews of Rio Hotel & Casino

3.5 out of 5
Rio Hotel & Casino
3700 W Flamingo Rd, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 5136 out of 17618 reviews" "
Rating 8 - Good. 3656 out of 17618 reviews" "
Rating 6 - Okay. 2870 out of 17618 reviews" "
Rating 4 - Poor. 2520 out of 17618 reviews" "
Rating 2 - Terrible. 3436 out of 17618 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Quadri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiting to check in and check out can for sure be better, the availability of rooms you paid for too can be better. When we got there they said the room I paid for isn’t available so they told us to keep checking back to see if it’s available.
Stayed 3 nights in Apr 2024

6/10 Okay

Michelle, Phoenix

Travelled with partner
Disliked: Staff & service, property conditions & facilities
While the stay was only for one night, as soon as I checked in, I was already ready to check out. The entire hotel has an old smoke smell throughout, and it was dated and felt very old and untouched. This hotel needs an entire remodel immediately!
Stayed 1 night in Apr 2024

2/10 Terrible

Lelani

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very out dated, gross stained carpets in the room, so much calcium build up on the shower head that the water sprays all over the place. Bed dipped down bad in the middle, Very dirty!!! Staff was friendly but that was about it.
Stayed 1 night in Apr 2024

10/10 Excellent

Nichole

Travelled with family and small children
Liked: Amenities
We had a wonderful stay all the staff was amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room on 36th floor. Suite type room with an incredible view of Las Vegas strip. Pool area was exceptional. Ample elevators for guests! Very nice hotel for a reasonable price!
Stayed 7 nights in Apr 2024

6/10 Okay

jeffrey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Needs remodeling
Stayed 5 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Apr 2024

8/10 Good

John

Travelled with family
Bed was very comfortable No coffee pot, no room service No place to get coffee early
Stayed 5 nights in Apr 2024

6/10 Okay

paulo, woodland hills

Travelled with family
The rooms were fine, but the casino itself looks dated, tired, and dark.
Stayed 2 nights in Apr 2024

10/10 Excellent

Leslie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay with the family.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good stay hopefully when I return the rest of the hotel is renovated
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I know the property was under construction but i wish we could have stayed in an updated room. The bed and pillows were hard as a rock and the wallpaper in the bathroom was peeling.
Stayed 4 nights in Apr 2024

10/10 Excellent

Juan Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El precio no es más barato pero si vale la pena por una habitación amplia,limpia y se ve recien remodelada, la atención en recepción excepcional y rápida, un colchón muy comodo asi como sabanas y almohadas limpias, te ofrecen hielo de cortesía y seguridad antes de ingresar a los elevadores asi como una caja de seguridad dentro de la habitación en lo general una estancia muy cómoda
Stayed 2 nights in Apr 2024

4/10 Poor

Carli

Business traveller, Travelled with partner
Disliked: Cleanliness
Our bathroom was leaking from the ceiling and smelled like a sewer. We needed up having to switch rooms but it was just gross and a pain in the butt. Won’t stay here again as there are so many other great resorts
Stayed 3 nights in Apr 2024

10/10 Excellent

Donnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have 0 complaints….Affordable, clean, great staff, and amazing hotel
Stayed 1 night in Apr 2024

8/10 Good

Olufunke

Liked: Cleanliness
Overall cool place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Keisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our girls trip
Stayed 2 nights in Apr 2024

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unremodeled room. It was spacious and clean. Would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised with the Rio! My last stay here was back in the early 00s when Rio was renowned for having one of the BEST seafood buffets in Vegas. It's where I was taught the easiest way to crack open crab legs. I requested a Suite for it's Window Jaccuzzi Tub and I was NOT disappointed! The room itself was beautiful! Had a huge dining table we used for board games, the TVs allowed screen share, the bathrooms were clean and spacious. We stayed two nights here and ate at the Dim Sum restaurant and the little sushi place in the food court. Both were excellent! My only complaint is how long it takes their staff to bring requests up to the room. We also somehow managed to lock ourselves out of the master bedroom and there was no knob pin to unlock it (I had to pull apart an ink pen to open it) I would definitely rent one of these suites again! We didnt get a full strip view, but even the view of North Vegas in the jaccuzzi with a bottle of champagne was fantastic!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sythanh

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

vince

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 2 nights in Apr 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok except having to change rooms on the last night of my stay. no rooms have microwave oven to reheat food.
Stayed 8 nights in Apr 2024

8/10 Good

Daric

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good during renovation
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

melvin

Liked: Cleanliness, staff & service, property conditions & facilities
I finally found the check in location and then found the elevators. It could be marked better. Also someone asked me what tower are you in? I had no idea
Stayed 1 night in Apr 2024

8/10 Good

PABLO, Danbury

Stayed 6 nights in Apr 2024

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, no problems with check in or check out. Great swimming pool.
Stayed 6 nights in Apr 2024

2/10 Terrible

Domiteala

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to change rooms 3x’s the first room the TV was broken and the tub didn’t work! And the toilet wasn’t working the second room was yet another broken tub and it had hair all in it so I know it wasn’t cleaned no phones in the room but one in the toilet room the vent in the bathroom was open to all the wires and I had children with me they’re the ones who discovered that the heater wouldn’t turn off I had to request a fan finally the third room was nice but it smelled like cigarettes and I have asthma it was the worst trip ever I’m so glad to be home
Stayed 3 nights in Apr 2024

6/10 Okay

April

Travelled with family
Liked: Cleanliness
I didnt like that we were put in a room where the sofa was nasty looking. Our restroom at times smelled like sewer. I hate there was a window to look into the shower. Small tv for a large room. I hate i waa put in a room far from everything like pool and restaurants. I wasnt even told about the dance floor on 51th floor. I found out last day. Did know anything about pool hours!
Stayed 3 nights in Apr 2024

4/10 Poor

Joselyn

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was too old. Shower is very slow towels are old specially the face towel look like a rugs.
Stayed 2 nights in Apr 2024
Response from Jasmine B. Guest Experience Manager on 23 Apr 2024
Thank you for sharing your feedback Joselyn. We are currently renovating the entire property and have purchased new linen and towels for the entire property. We hope to welcome you back in the future and leave a better impression.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good all around
Stayed 2 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Jose, Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

8/10 Good

isidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get taxi
Stayed 3 nights in Mar 2024

10/10 Excellent

Willis Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Not on strip More quiet Good parking space
Stayed 6 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Willis, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

8/10 Good

Steven

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Need better selection of video poker
Stayed 4 nights in Apr 2024

8/10 Good

America

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Having trouble with the AC in room maintenance had to come and take a look.
Stayed 2 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Guest satisfaction is our number one priority. Thank you, America, for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced.

8/10 Good

Debra, Hartington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voodoo Steakhouse was amazing. Could have more coffee shop availability.
Stayed 3 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Debra, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

Ugur

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Ugur, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Ugur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Ugur, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Steffanie

Disliked: Cleanliness, property conditions & facilities
The room exceeded my expectations
Stayed 3 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Steffanie, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Greg Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
The room I had was not one of the newly renovated rooms. The furniture looked like it can from a thrift store. Room was clean otherwise and staff was helpful and friendly. Casino is just ok. A lot of games set up to give the casino a better advantage.
Stayed 5 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Corey, for sharing. We sincerely apologize for the disappointing service you encountered. We are in the process of renovating rooms now. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value and friendly staff. Some renovations underway. Will be fantastic when finished. Didn’t affect rooms or pools.
Stayed 3 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Blair, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice place, big clean rooms
Stayed 3 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Yolanda, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

betty

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

David, Mount Pearl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great just if you have mobility issues getting around can be a little difficult.
Stayed 4 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Guest satisfaction is our number one priority. Thank you, David, for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced.

4/10 Poor

Andrey

Travelled with partner
Ran down, needs renos. Smells of cigarettes, the pool closes at 5 pm?? Why? You are in the middle of the dessert! No breakfast, limited dining. Price and pool (except for the hours) were good
Stayed 4 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Audrey, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Rio! I would definitely stay again!
Stayed 3 nights in Apr 2024
Response from Diana Thomas on 22 Apr 2024
Thank you, Jamie, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Lorelei, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Lorelei, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

8/10 Good

Lisanny

Travelled with group
Sjdjd
Stayed 2 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Lisanny, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

6/10 Okay

Katie

Liked: Cleanliness, staff & service
For what we paid it was great! We had a great view, the pool was lovely, the place was just fancy enough for us and what we spent. The shower never got hot because we were so high up and they sometimes have pump issues...I thought this was a deal breaker for me, but after staying there for three nights I was ok with that for what we paid. Had we been in a lower room it would have been better for hot water, but the view was worth it
Stayed 3 nights in Apr 2024
Response from Diana Thomas on 23 Apr 2024
Thank you, Katie, for sharing. Usually, we do not have a issue getting hot water that far up, however with the construction going on in the hotel it sometimes happens. We apologize for the inconvenience and frustration that it caused you. We are thrilled you enjoyed the majority of your stay. We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.