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Reviews of Candlewood Suites Las Vegas - E Tropicana, an IHG Hotel

2.5 out of 5
Candlewood Suites Las Vegas - E Tropicana, an IHG Hotel
185 EAST TROPICANA, Las Vegas, NV

Reviews

9.2

Wonderful

Rating 10 - Excellent. 228 out of 317 reviews" "
Rating 8 - Good. 58 out of 317 reviews" "
Rating 6 - Okay. 11 out of 317 reviews" "
Rating 4 - Poor. 10 out of 317 reviews" "
Rating 2 - Terrible. 10 out of 317 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall, only thing i didnt realize was i had to pay for parking when i got there, otherwise it was a perfect spot for the show i attended
Stayed 3 nights in May 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. It was clean and quiet. The pool area was wonderful. The water was too cold for me, but my son enjoyed it. We had a nice picnic out by the grill. It was close to Las Vegas Blvd. I would stay here again.
Stayed 5 nights in May 2024
Response from Manager on 28 May 2024
ShannonThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated. Yours in hospitalityMark Kirsch

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on 28 May 2024
BethanyThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated. Yours in hospitalityMark Kirsch

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room was really nice, large, very clean, and had everything I needed and more (basically a full kitchen). It is just a quick walk to the strip or the monorail. I plan to stay here anytime I need to stay in Vegas!
Stayed 3 nights in May 2024
Response from Manager on 20 May 2024
MindyThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Barbara, Jonestown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Friendly staff.
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
BarbaraThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

8/10 Good

Lonnie

Stayed 4 nights in Apr 2024
Response from Manager on 28 May 2024
LonnieThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated. Yours in hospitalityMark Kirsch

10/10 Excellent

Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service and property was very nice and clean. I would stay here again! 👍
Stayed 1 night in Apr 2024
Response from Manager on 3 May 2024
AlejandraThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

8/10 Good

Keenan

Stayed 3 nights in Apr 2024
Response from Manager on 20 May 2024
KeenanThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

8/10 Good

Al

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable stay
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
AlThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

DOUGLAS, Snohomish

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple, and easy. Good location at the end of the strip.
Stayed 2 nights in Apr 2024
Response from Manager on 27 Apr 2024
DouglasThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to everything on the strip, but removed enough to feel like you could get peace and quiet.
Stayed 3 nights in Apr 2024
Response from Manager on 24 Apr 2024
JessicaThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Colleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr 2024
ColleenThank you for taking the time to review your recent stay as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Holly

Stayed 1 night in Apr 2024
Response from Manager on 3 May 2024
HollyThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great. The room was big, clean and modern.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
LoriThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travels,Mark Kirsch

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 4 nights in Mar 2024
Response from Manager on 1 Apr 2024
RobertThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travels,Mark Kirsch

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter lady was very pleasant for being so late at night. She even helped with getting a taxi for us in the morning. She did a great job!
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
ShannonThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated..Yours in hospitalityMark KirschHotel Manager

6/10 Okay

Matthew

Travelled with partner
Liked: Amenities, property conditions & facilities
Easy walk to the strip and plenty of parking. Some hair in the bathroom and close to the airport so had a lot of helicopter noise. Not a bad place, may stay again.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
MatthewThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated..Yours in hospitalityMark KirschHotel Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the full kitchen! Good surprise
Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
SamuelThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschHotel Manager

6/10 Okay

Margarita

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We had originally booked 3 nights and ended up having to leave early but I was glad we did. The hotel wasnt the fanciest and it seemed fine for the price. The biggest thing was a smell in the room. I thought it was because of the dishwasher but when I ran a cycle, it still didnt get rid of the stench. The front desk folks were really nice though and if you are looking for a one night stay or somewhere to just rest, this is the property.
Stayed 3 nights in Feb 2024
Response from Manager on 3 Mar 2024
MargaritaThank you for taking the opportunity to review your recent stay at our property as your comments & your business are truly appreciated.Safe travelsMark Kirsch

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Our stay was great! Everybody at the hotel were very nice and helpful. The location is super convenient, walking distance to the strip.
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb 2024
PatriciaThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

david

Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
DavidThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 19 Feb 2024
RamonThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

gift

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb 2024
Dear valued guestThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 19 Jan 2024
JayThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Jazmin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
JazminThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 29 Mar 2024
SergioThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated..Yours in hospitalityMark KirschHotel Manager

10/10 Excellent

Lucia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here and parking is safe, hotel is close to the MGM (walking and Uber convenience). The hotel is clean, spacious, cute small kitchen set up with all cooking utensils. Tall refrigerator space to keep your drinks and food cold. Staff is friendly and nice. Airport is close by and you cannot hear any airplane noise . Best experience here. Definitely will reserve here again .
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
LuciaThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just quick overnight and nice place. Staff was friendly
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
DavidThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy New yearMark KirschManager

4/10 Poor

Sue

Stayed 2 nights in Dec 2023
Response from Manager on 1 Jan 2024
SueThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy New yearMark KirschManager

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 1 Jan 2024
CheriThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy New yearMark KirschManager

10/10 Excellent

Allison

Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
AllisonThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy New yearMark KirschManager

10/10 Excellent

Antonio

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
AntonioThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy New yearMark KirschManager

8/10 Good

Alicia, Downey

Liked: Cleanliness, staff & service
The wifi/cable/TV was not working for the 2 overnights we were there.
Stayed 2 nights in Dec 2023
Response from Manager on 18 Dec 2023
AliciaThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated. We do apologize for the issue with the internet as this has become a minor issue for us with the citywide construction happening around our hotel.SincerelyMark KirschManager

10/10 Excellent

Abel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
AbelThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travelsMark KirschManager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty short walk to MGM and New York casinos. Convenient and comfortable. Would definitely stay there again.
Stayed 3 nights in Nov 2023
Response from Manager on 18 Dec 2023
FerdinandThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travelsMark KirschManager

10/10 Excellent

jung

Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
JungThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy New yearMark KirschManager

10/10 Excellent

Annarosa, Anaheim

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay I’ve ever had in Vegas. Roomy and clean. We had 2 rooms for a family of 6. Not outdated. Friendly staff. Free coffee and hot cocoa 24/7. Came in handy. Dog friendly. They have an area for dogs with poop bags. Would highly recommend and I will be back.
Stayed 2 nights in Nov 2023
Response from Manager on 27 Nov 2023
AnnarosaThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Standard medium level hotel close to the Strip. Clean and had all the essentials. Very close to airport runways so can be loud. If you just need a basic room, this place will do. No charm but does the job.
Stayed 1 night in Nov 2023
Response from Manager on 13 Nov 2023
JamesThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 13 Nov 2023
Dear valued guestThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Bailey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed, especially when our reservation at a different property had cancelled us the morning we were traveling. Candlewood suites had a studio suite available the same day that accommodated our group perfectly for the weekend.
Stayed 2 nights in Oct 2023
Response from Andrew Jenkins on 23 Oct 2023
We're thrilled to have been able to accommodate your group on such short notice! Your positive feedback means a lot to us, and we're delighted that Candlewood Suites could step in when your previous reservation was canceled. Providing our guests with a comfortable and convenient stay is what we're all about. Should your travels bring you back our way, we'd be more than happy to welcome you once again. Thanks for choosing us!

6/10 Okay

Rodney

The property was average with only but 2 restaurants local.
Stayed 3 nights in Oct 2023
Response from Manager on 31 Oct 2023
RodneyThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated. You are correct as there are only a couple of restaurants in walking distance.RegardsMark KirschRegional Director

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property & staff were amazing!
Stayed 2 nights in Oct 2023
Response from Candlewood Suites - E Tropicana Management on 6 Oct 2023
Dear Betty,Thank you for the wonderful review! We appreciate you choosing to stay with us and hope to serve you again in the future.

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in clerk Rigo was very nice and helpful with checking into our stay . Fast and easy service no wait . Property and room was very clean kitchen was awesome to have in our bedroom stay , no homeless near by and no parking fee. We had a great experience here . 7 minute walk to the MGM very close to Las Vegas Blvd strip. Definitely a must to stay here next Time.
Stayed 2 nights in Sep 2023
Response from Candlewood Suites - E Tropicana Management on 27 Sept 2023
Dear Lucia,Thank you for your fantastic review! We're thrilled to hear that Rigo took care of you and you enjoyed the property. Our location's proximity to the Las Vegas Strip and the MGM is indeed a bonus, and we're glad you enjoyed it. We can't wait to host you again on your next visit to Las Vegas!

8/10 Good

Maria D.

Stayed 3 nights in Sep 2023
Response from Manager on 31 Oct 2023
Maria DThank you for taking the time to review our property during your recent stay at our property.Kind regardsMark KirschRegional Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfy stay
Nice, but I had to stay because my flight was cancelled so overall it wasn't positive to have to pay for another hotel. Not candlewood fault.
Stayed 1 night in Sep 2023
Response from Candlewood Suites Management on 2 Sept 2023
Thank you for choosing to stay with us. Despite the circumstances, we are glad you enjoyed your stay and hope we may serve you again if your travels bring you back to Las Vegas!

10/10 Excellent

Daisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Candlewood Suites Las Vegas Management on 16 Aug 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites LAS VEGAS - E TROPICANA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

DAVID, Cheshire

Stayed 1 night in Aug 2023
Response from Candlewood Suites Management on 2 Sept 2023
Thank you for taking the time to leave a rating. We appreciate you choosing to stay with us.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean, spacious rooms. Friendly staff.
Stayed 1 night in Aug 2023
Response from Candlewood Suites Management on 11 Aug 2023
Dear Christina,Thank you for the wonderful review! We hope we have the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Candlewood Suites Management on 11 Aug 2023
Thank you for the wonderful rating!

10/10 Excellent

Edith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love this hotel. Always clean, pool is very nice and the staff is super friendly very attentive my hubby and I love it here ❤️
Stayed 1 night in Aug 2023
Response from Candlewood Suites Management on 11 Aug 2023
Dear Edith,Thank you for the wonderful review and for coming back to see us! We look forward to serving you again.