The hotel was beautiful, as expected. The location was convenient. It was easy to catch a cab to anywhere you needed to be.
The check in staff was not friendly at all. She was actually quite rude. We also never got a run down of the facilities. Or even a map or anything. Even finding the elevators was a vague explanation from her.
We were disappointed in the lack of cleanliness in our room. The shower had hair on the walls and razor wrappers on the floor. The sink began spitting soot and stopped water flow. We called maintenance. After they came to fix the water, we returned to find our sink was covered in black soot. We had to call them to come back and clean it.
They offered us a credit. At the end of our stay, we called to see if we had any credit left and they said they didnt have any record of offering us a credit.
We definitely plan to stay elsewhere next time we come to vegas.