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Reviews of New York-New York Hotel & Casino

4 out of 5
New York-New York Hotel & Casino
3790 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 4205 out of 8782 reviews" "
Rating 8 - Good. 2448 out of 8782 reviews" "
Rating 6 - Okay. 1130 out of 8782 reviews" "
Rating 4 - Poor. 535 out of 8782 reviews" "
Rating 2 - Terrible. 464 out of 8782 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A excellent Hotel the environment around the place is great and when they have a live band outside on their stage it’s great
Stayed 7 nights in May 2024

10/10 Excellent

Summer, Los Angeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New York-New York is an excellent property. There is a lot of shopping and dining options with delicious food. The area around the property is very walkable and vibrant. I would definitely stay here again and recommend it to anybody else.
Stayed 2 nights in May 2024

10/10 Excellent

Holly Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, cleanliness, easy access.
Stayed 3 nights in May 2024
Response from Guest Services on 23 May 2024
Thank you for staying with us. We appreciate your feedback and are so glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Scott, Tulelake

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased!
Stayed 1 night in May 2024
Response from Phillip N on 23 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Bekzot

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 1 night in May 2024
Response from Phillip N on 23 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lauren, Olympia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty clean. The room is as pictured online. The shower is a little outdated. Lots of food options in the hotel and close by. It was a good stay for the price.
Stayed 2 nights in May 2024
Response from Phillip N on 23 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 4 nights in May 2024
Response from Guest Services on 23 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like NYNY because of its uniqueness, charm and the fun to be had there. The room we stayed in was lovely and truly made me feel as though l was in New York. I DO NOT LIKE THE RESORT FEE. $47.50 for WiFi is a complete “ripoff” particularly when it can be obtained virtually anywhere in Las Vegas at the drop of a hat.
Stayed 5 nights in May 2024
Response from Guest Services on 23 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Guest Services on 23 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

4/10 Poor

Marisol, Fresno

Travelled with family
We had a bad experience with loud noises coming out of the room next door, what it seems like it was a couple having rough sex all night. This visit was with my family did not expect someone to do this kind of things in this hotel. We complain and no one did anything until check out. They just refund me resort fee.
Stayed 2 nights in May 2024
Response from Phillip N on 22 May 2024
Thanks for staying with us. We are addressing your concerns!

4/10 Poor

Marisol, Fresno

Travelled with family
I would not stay here again, the beds are worn out the rooms are less than average, you don’t feel like you’re in Vegas. For the price, I’ll stay at Circus Circus cheaper, and same room type.
Stayed 1 night in May 2024
Response from Phillip N on 22 May 2024
Thanks for staying with us. We are addressing your concerns!

10/10 Excellent

Sirena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Guest Services on 23 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

6/10 Okay

Dalenna M. Carrero

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The roller coaster was something I wasn’t expecting a the noise was loud. Breakfast options very limited
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

6/10 Okay

Dionna

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room noise. Paid for Players Suite and had great view of parking deck. Room smelled of cigarettes .
Stayed 3 nights in Feb 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We hope you enjoyed your stay, and we appreciate your feedback!

10/10 Excellent

Chia Wei

Stayed 1 night in May 2024
Response from Phillip N on 22 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decor was unique. We had trouble unlocking the door with my phone after downloading the app. Had to go back downstairs and get keys. Parking was easy after paying the fee through the app.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only I didn’t to walk to from elevators & Las Vegas. The stay was wonderful.
Stayed 3 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Zoila, San Carlos

Travelled with group
I loved the Hotel!
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and are so glad you enjoyed your stay!

8/10 Good

Luke

Stayed 4 nights in May 2024
Response from Guest Services on 22 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Rostislav

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, very good hotel all around.
Stayed 5 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and are so glad you enjoyed your stay!

10/10 Excellent

ashli

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Marisol

Travelled with family
Liked: Property conditions & facilities
I like it
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and glad you enjoyed your stay!

6/10 Okay

Manuel

Travelled with group
THE ROOM STAYED WARM. A/C NEVER COOLED PROPERLY
Stayed 5 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and will work hard to fix these issues. We hope you enjoyed your stay!

10/10 Excellent

Bonnie

Travelled with partner
Liked: Amenities
The service was perfect all the staff were helpful and friendly. Food was excellent as well.
Stayed 1 night in May 2024
Response from Phillip N on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the strip with plenty of dining, drinking and entertainment options within easy reach. Room was a good size with comfortable bed and bathroom, although basic, had decent shower strength.
Stayed 4 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location! Access to the T-mobile arena and the Dolby center. The property is well maintained and the staff is friendly and accessible!
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for staying with us. We appreciate your feedback and are so glad you enjoyed your stay! We hope to see you again.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

colleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had absolutely no problems!
Stayed 3 nights in May 2024
Response from Guest Services on 19 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

8/10 Good

Padmani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good rooms and great location, although roller coaster and general location was rather noisy - I suppose that what you get for staying on the strip. We were disappointed at the cost of general admission to arcade and roller coaster - which we felt could have been free if you stay at the hotel - so we didn’t do it! Shame about that.
Stayed 3 nights in Apr 2024
Response from Guest Services on 19 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool roller coaster! Luke’s Lobster is delicious.
Stayed 1 night in May 2024
Response from Guest Services on 19 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would’ve stayed longer at pool but didn’t know you needed ID to go with room card. Otherwise liked property and room was perfect for our needs
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

4/10 Poor

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property grounds and resort were fantastic. But the room was sub-par. Firstly there was no fridge. After waiting on hold for 45 minutes with the front desk, the attendant disrespectfully told me “Vegas is expensive and it’s and extra $25 a night”. He then ended the conversation there. The room was neglected with housekeeping for over 2days. I eventually had to track someone down in the halls. Took 3 conversations before it was cleaned.
Stayed 4 nights in May 2024
Response from Guest Services on 19 May 2024
Thank you for staying with us. We appreciate your feedback and will work hard to fix it.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed to celebrate our 25th Anniversary. Was married there and wanted to celebrate...
Stayed 1 night in May 2024
Response from Guest Services on 19 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 19 May 2024
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Phillip N on 19 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ANTHONY F

Travelled with partner
Liked: Amenities
Restrants were great, burger place and although the Mexican place didn't have any authentic Mexican drinks except margaritas pretty decent
Stayed 1 night in May 2024
Response from Phillip N on 19 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Phillip N on 19 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at New York, New York
Stayed 5 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kengell G. on 18 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Travelled with family
All peaple very nice
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for staying with us. We appreciate your feedback and hope you had a wonderful stay!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kengell G. on 18 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024
Response from Guest Services on 18 May 2024
Thanks for staying with us. We appreciate your feedback !

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room seemed a dated, booked a strip view spa room. Got a view of the parking garage next door ,tub would run for maybe 2 minutes. Will stay on Fremont Street next time, at least I’ll know what we’re getting.
Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Bassel

Liked: Cleanliness, staff & service, property conditions & facilities
Decoration
Stayed 2 nights in May 2024
Response from Guest Services on 18 May 2024
Thanks for staying with us. We appreciate your feedback !

4/10 Poor

L

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was pretty dirty and smelled bad. The staff was nice but the building has seen better days.
Stayed 5 nights in May 2024
Response from Guest Services on 18 May 2024
We apologize for the inconvenience, and we will work hard to fix this issue. Thank you for letting us know.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 2 nights in May 2024
Response from Guest Services on 18 May 2024
Thanks for staying with us. We appreciate your feedback !

4/10 Poor

Richard

Travelled with partner
Lack of staff in certain areas such a waiters / housekeepers make service little to be desired. Also front desk upon check out did not even attempt to make any kind of compensation for issues that we brought to there attention the worst being house keeping knocking at our door at midnight trying to clean our room. This happened day of our flight and was woken up and couldn’t get back to sleep. I will not recommend this property to any person looking to go to Vegas
Stayed 4 nights in May 2024
Response from Guest Services on 18 May 2024
We apologize for the inconvenience, and we will work hard to fix this issue. Thank you for letting us know.