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Reviews of Hampton Inn & Suites Las Vegas-Red Rock/Summerlin

2.5 out of 5
Hampton Inn & Suites Las Vegas-Red Rock/Summerlin
4280 S Grand Canyon Dr, Las Vegas, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very accomodating. room was very good and well cleaned. will be back in this hotel and area again. bettre than staying on the strip.
Stayed 1 night in May 2024

10/10 Excellent

Marilyn, Parker

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Christine on 21 May 2024
We appreciate the review. Thank you for staying with us.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve loved Hampton Inn hotels for 26 years and stay in them whenever possible. They never disappoint. This property is very convenient to visit my son and reminisce in my old neighborhood. Only a minor complaint: the fitted sheet was too tight for the king mattress. It rode up at the head of bed and I couldn’t fix it without trying to readjust whole sheet and every corner.
Stayed 2 nights in May 2024
Response from Christine on 21 May 2024
We appreciate hearing from our guests and thank you for the review.

2/10 Terrible

Tracey

Travelled with family, Business traveller
Disliked: Staff & service, amenities
This property could be nice if it was managed properly. It has a nice breakfast buffet, the rooms ar of a nice size and in a nice area, but that’s all that it has to offer. Our rooms had mold growing in the shower, the floors were sticky in front of the bathroom sink, and the sink was clogged with hair. Some of the staff were awful! We arrived at the hotel at midnight after traveling for over 13 hours. The front desk agent was snippy from the beginning. I handed her my credit card and I asked before she ran it if it was ok to use that particular card. She assured me that it was and charged my card the over 800 in fees. A few minutes after she ran my card she informed me that she had made a mistake and that she couldn’t use that card and would have to return the money to my card or cancel the reservation. I explained that it would take 3 days for the money to show back up in my card and that would be leaving me stranded, she actually looked at me shrugged her shoulders and said “oh well, nothing I can do.” I was furious and said that we would just sleep in their lobby. She proceeded to call Expedia while I tried to get Expedia online, and her coworker called the police! Fortunately we finally got someone on the phone at Expedia that told her to honor the card since she had already run it. It was an hour of back and forth, and the entire time their attitude was not my problem, don’t care if you are out in the cold. The last time I ever stay at a Hampton Inn.
Stayed 4 nights in May 2024

10/10 Excellent

Kusum, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin was exemplary & he is an asset to this place. Please convey our sincere thanks to him for all his help & superb hospitality.
Stayed 1 night in Apr 2024
Response from Christine on 15 May 2024
Thank you for your review and nice comments about Kevin. We will be sure to share the review with him.

10/10 Excellent

Christina, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice, the room was clean and I love the free breakfast.
Stayed 1 night in Apr 2024
Response from Christine on 15 May 2024
Thank you for the review. We are happy that you enjoyed your stay with us.

8/10 Good

Jan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 nights. Room was never cleaned or refreshed. We had to ask for clean towels. Room was quiet even next to the elevator. Bed was comfortable. Air conditioner was very noisy. Refrigerator froze things - had to throw away expensive fruits. Breakfast was good. Parking was convenient as was side door.
Stayed 3 nights in May 2024
Response from Christine on 15 May 2024
We appreciate the review and your comments as it allows us the opportunity to improve upon our services. Thank you for staying with us.

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Christine on 15 May 2024
We are happy yor enjoyed your stay with us. Thanks for the review.

6/10 Okay

jacinto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Christine on 15 May 2024
Thank you for the review.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how peaceful it was
Stayed 3 nights in Apr 2024
Response from Christine on 15 May 2024
We are pleased you enjoyed your stay. We hope to see you again.

8/10 Good

Eric

Liked: Staff & service, amenities, property conditions & facilities
Property was clean and good
Stayed 1 night in Apr 2024
Response from Christine on 15 May 2024
Thank you for your comments and the review.

6/10 Okay

Donelda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hard to find hotel location and outside dimly lighted area & signage
Stayed 1 night in Apr 2024
Response from Christine on 15 May 2024
We appreciate hearing from our guests. Thank you for the review.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Summerlin Hampton Inn was very clean, the staff was friendly & helpful & the breakfast was great! They had more choices available than most - delicious scrambled eggs, not overcooked, country potatoes, bacon, toast, bagels or English muffins, fruit, make your own waffles, oatmeal, OJ, good coffee, & more. We would also recommend the nearby Blueberry Hill restaurant, good home style cooked food, generous portions & reasonable prices.
Stayed 1 night in Apr 2024
Response from Christine on 15 May 2024
Thank you for the review and compliments. We are happy that you enjoyed your stay with us.

8/10 Good

Adele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. It just needs a hot tub.
Stayed 2 nights in Apr 2024
Response from Christine on 22 Apr 2024
Thank you for the review.

10/10 Excellent

Saul

Stayed 4 nights in Apr 2024
Response from Christine on 15 May 2024
We appreciate the review.

8/10 Good

Ted

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christine on 8 Apr 2024
Thank you for the review. We are happy that you enjoyed your stay.

10/10 Excellent

Marilyn

Travelled with partner
Nicely remodeled! Friendly staff & great breakfast!!!
Stayed 5 nights in Mar 2024
Response from Christine on 1 Apr 2024
Thank you for the review and comments. We are happy you enjoyed your stay.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn & Suites Las Vegas Summerlin was a good option for what we needed. We needed to be close to Summerlin and wanted something affordable. Our room was clean and everything was in working order. The beds were comfortable enough. The morning breakfast was good -- typical for a Hampton Inn and plenty of breakfast for us. My only two complaints are: 1) The carpet in the hallways was dirty and in need of cleaning. 2) The walls are pretty thin. We could hear everything in the room next door and down the hallway. For the second night I bought ear plugs at the Target nearby and I was able to get much better sleep than the first night.
Stayed 2 nights in Mar 2024
Response from Christine on 1 Apr 2024
We always appreciate hearing from our guests as it provides us anopportunity to improve our services.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on 1 Apr 2024
We appreciate the review and hope to see you again.

10/10 Excellent

Doru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, easy access to everything, many restaurants around.
Stayed 4 nights in Mar 2024
Response from Christine on 1 Apr 2024
We appreciate your comments and are pleased you liked the area.

6/10 Okay

Ohannes, Pasadena

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room smelled
Stayed 3 nights in Mar 2024
Response from Christine on 25 Mar 2024
Please accept our apology. It is my understanding that our housekeeping department took corrective action to eliminate the odor when you reported it. We certainly would have changed your room if you had informed us the issue had not been resolved.

10/10 Excellent

Kim

Stayed 1 night in Mar 2024
Response from Christine on 11 Apr 2024
Thank you for the review. We are happy that you enjoyed your time with us.

10/10 Excellent

Karline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very conveniently located, and clean. Staff was friendly as well.
Stayed 2 nights in Mar 2024
Response from Christine on 17 Mar 2024
We appreciate the review and comments. I hope we will have the pleasure of seeing you again.

2/10 Terrible

Sogol

Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy with my stay at all
Stayed 1 night in Mar 2024
Response from Christine on 17 Mar 2024
We apologize for the inconvenience and are happy we were able to resolve the issue for you.

8/10 Good

Richard, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Descent place to stay. Walls are thin.. Bedding was great rooms were clean reception staff great. Breakfast was pretty good. Overall it served it's purpose
Stayed 1 night in Mar 2024
Response from Christine on 17 Mar 2024
Thank you for the review and comments. If return to Las Vegas we hope you will select us again.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for us this trip.
Stayed 1 night in Mar 2024
Response from Christine on 10 Mar 2024
We are happy that you enjoyed your stay with us.

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue is that the room was advertised as 1 sofa bed 1 king bed. There was no sofa bed. Mis advertisement
Stayed 2 nights in Feb 2024
Response from Christine on 10 Mar 2024
We appreciate hearing from our guests. We are alerting Expedia that the information regarding the room type you reserved has just a regular sofa, not a sofa bed.

10/10 Excellent

Yolanda

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024
Response from Christine on 5 Mar 2024
We appreciate the review and are happy that you enjoyed your stay. Hope to see you again!

10/10 Excellent

GONZALO

Stayed 2 nights in Mar 2024
Response from Christine on 25 Mar 2024
We are happy that you enjoyed your stay with us and hope to see you again soon.

4/10 Poor

Jammie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine on 5 Mar 2024
Thank you for staying with us,

6/10 Okay

Benjamin

Slightly worn. Needs update. Employees were great.
Stayed 3 nights in Feb 2024
Response from Christine on 5 Mar 2024
Thank you for the review. We appreciate receiving your feedback.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Christine on 22 Feb 2024
We appreciate the review and are pleased that you enjoyed your stay.

8/10 Good

giavonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast being included and how the location was near the freeway. I wish our room had a large bath instead of the large shower but I assume that was because I didn’t pick the right room option. It was clean and felt taken care.
Stayed 1 night in Feb 2024
Response from Christine on 22 Feb 2024
Thank you for the review. We hope to see you again,

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s in great shape
Stayed 2 nights in Feb 2024
Response from Christine on 10 Feb 2024
We appreciate the review and thank you for staying with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Christine on 10 Feb 2024
Thank you for the review. We look forward to welcoming you back.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Christine on 10 Feb 2024
We appreciate your business and look forward to welcoming you back.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Christine on 17 Jan 2024
We are very happy that you enjoyed your stay with us and thank you for the review. We hope you will come stay with us again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on 16 Jan 2024
We appreciate the review and are happy that you enjoyed your stay with us.

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christine on 16 Jan 2024
Thank you for the review. We hope to see you again in the future.

8/10 Good

Dianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christine on 16 Jan 2024
We appreciate hearing from our guests. Thank you for the review.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write reviews but the person who checked me in was great so I wanted to call that out! She was attentive and friendly. I like that the lobby area has a large sitting area with tables. The room I got is pretty spacious and comfortable.
Stayed 1 night in Jan 2024
Response from Christine on 16 Jan 2024
Thank you for the nice comment about our employee. We are happy that you enjoyed your stay with us.

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Hampton Inn at Las Vegas/Red Rock.
I went to Las Vegas to visit my son and his wife. Checking in at the Hampton Inn was very easy and I felt welcomed by Juanita. The hotel is centrally located for the activities I was going to do during my visit. The room was great, the bed was very comfortable, I slept all night. I enjoyed the breakfast, everything tasted good and the dining area was very neat & clean. The lady working the dining area was very nice and friendly. My whole experience was great, that is why I always go back there.
Stayed 2 nights in Jan 2024
Response from Christine on 16 Jan 2024
Thank you for the review and lovely comments about our hotel and staff. We hope to welcome you back soon.

10/10 Excellent

LYNNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Christine on 4 Jan 2024
Thank you for the review. We are happy that you enjoyed your stay.

10/10 Excellent

Mayra

Stayed 1 night in Dec 2023
Response from Christine on 4 Jan 2024
Thank you for the review. We are happy that you enjoyed your stay.

8/10 Good

Stephen

Travelled with group
Stayed 1 night in Dec 2023
Response from Christine on 4 Jan 2024
Thank you for the review. We hope to see you again.

10/10 Excellent

Joon

Stayed 2 nights in Dec 2023
Response from Christine on 4 Jan 2024
Thank you for the review. We are happy that you enjoyed your stay.

4/10 Poor

Alyssa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
2 stars…
Bed wasn’t comfy and air conditioner was extremely loud. Bathroom was nice. Condition of rooms are really outdated and not like the photos.
Stayed 1 night in Dec 2023
Response from Christine on 4 Jan 2024
We appreciate hearing from our guests, Thank you for your comments,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and quiet. The service was friendly and enjoyable.
Stayed 1 night in Dec 2023
Response from Christine on 4 Jan 2024
Thank you for the review and nice comments. We are happy that you enjoyed your stay and hope we will see your again.

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christine on 4 Jan 2024
Thank you for the review. We are happy that you enjoyed your stay.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
The bathtub did not drain properly. The shampoo and soap were out in the shower. Air conditioner was noisy but when called they came and looked at it. The breakfast was good. Staff was great. Overall. Would stay there again.
Response from Christine on 22 Feb 2024
We always appreciate hearing from our guests and thank you for your comments. We hope to see you again in the future.