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Reviews of Motel 6 Las Cruces, NM - Telshor

2 out of 5
Motel 6 Las Cruces, NM - Telshor
2120 Summit Ct, Las Cruces, NM

Reviews

7.6

Good

Rating 10 - Excellent. 383 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 147 out of 1004 reviews" "
Rating 4 - Poor. 91 out of 1004 reviews" "
Rating 2 - Terrible. 107 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Toni

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
Upon my check-in (around 4pm) there was not a single worker in sight to help me check-in, i even went and knocked on the breakroom door and nothing...terrible service. I also was a bit worried for my safety since there was a crackhead always outside the motel or walking around near the entrance for multiple days during my stay.
Stayed 2 nights in May 2024

4/10 Poor

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a nightmare.Never once in a 3 day stay did they clean the room nor did they bring towels.They charged my credit card 3 times and the money was taken out of my account not pending charges.The lady at the front desk was extremely rude and could give 2 hoots about anything I had to say.Also said good luck getting my money back.Zero stars for this dump.The bed was horrible too.

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean the only problem was there was no parking for mi at the time,so I have to park my truck out side of the property.
Stayed 1 night in May 2024

6/10 Okay

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the day we stayed night of May 26 or the early morning of May 27th we woke up to load banging coming from one of rooms not sure if couple was fighting or what noise was but kept us up
Stayed 1 night in May 2024

10/10 Excellent

delpha

Liked: Cleanliness, staff & service
the area was safe. Good restaurants close by. The only sorta bad thing was the traffic on Telshore made it difficult to drive during certain times of the day.
Stayed 3 nights in May 2024
Response from General Manager on 25 May 2024
Thank you for your feedback.

2/10 Terrible

Freddy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What i liked was easy access. What was not good was the fact we where assured that we had a room where there was to be no pets. Wrong pet hair on the top cover was full of hair. And the sheets had some pet hair. Makes we wonder of they change the sheets when they clean Needless to say we cut.our stay short and left.
Stayed 2 nights in May 2024
Response from General Manager on 25 May 2024
Thank you for your feedback. I apologize for the inconvenience you had during your stay. Hope you will give us another opportunity to better serve you next time you need lodging in Las Cruces.

2/10 Terrible

Adrian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for your review.

2/10 Terrible

Sili

This was a bad experience. There was no tv at all for any of the customers and no refund was offered as well we were never told we can cancel our stay without being charged
Stayed 1 night in May 2024
Response from General Manager on 25 May 2024
Thank you for your review. I apologize for the TV not working, unfortunately we had an outage in Las Cruces on our area that caused our main cable amplifier to continue functioning properly. Hope you will give us another opportunity to better serve you next time you need lodging in Las Cruces.

2/10 Terrible

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator not working we had to walk 3 flights of steps with our luggage. The floor of the room had not been swept. Very dissatisfied.
Stayed 4 nights in May 2024
Response from General Manager on 25 May 2024
Thank you for your review. Hope you will give us another opportunity to better serve you next time you need lodging in Las Crues, NM. Elevator is now up and running.

2/10 Terrible

pam

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 18 May 2024
Thank you for your review.

2/10 Terrible

steve

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
3 night stay-elevator didn`t work after first night. My sister & I are both handicapped & we were given 2nd floor. Place wreaked of chlorine due to the pool being indoors. No food on premises. Had to drive a mile just to get to Circle K which was the closest place to get anything.
Stayed 3 nights in May 2024
Response from General Manager on 18 May 2024
Thank you for your review. We are doing our best to get elevator up and running.

4/10 Poor

Tami

Disliked: Staff & service, amenities, property conditions & facilities
We have been using this Motel 6 for the last 6 to 8 years, this will be our last stay. Property has gone down hill, not being maintained....Elevator broken, no soap or shampoo in bathroom...disappointed.
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Thank you for your review. We are doing our best to get everything properly repaired. Hopefully you will give us another opportunity to better serve you next time when we finish our remodeling and repairs.

6/10 Okay

Jerry

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in was horrible. A huge line and only one person behind the desk. A 45 minute wait to check in. Elevator not working. Tough when u have lots of stuff and stuçk on the third floor
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Thank you for your review.

6/10 Okay

Kathryn

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel room wasnt as clean as it should be. Sticky substance on floor. Hot tub was closed due to being dirty.
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Thank you for your review. I will speak to Housekeeping staff and make sure they are throughly cleaning rooms.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean rooms Helpful staff members Value for money
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Thank you for your review.

4/10 Poor

brittany

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely smelled like someone was cooking meth in one of the rooms. Staff was great!
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Thank you for your review. Unfortunately, there are guest that do not respect our Non-smoking policy, but as soon as we find out who is smoking, guest get evicted. I apologize if during your stay we weren't able to catch the smoker close to you.

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable price with great service and good location
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Thank you for your review.

4/10 Poor

Amandip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We don’t like
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thank you for your review.

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate stay, convenient location for highway, helpful staff, pool and hot tub.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thank you for your review.

10/10 Excellent

VampVictoria

Stayed 1 night in Apr 2024
Response from General Manager on 25 May 2024
Thank you for your review.

6/10 Okay

Dominic

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great place for the price. Only problem is this is now my 3rd time staying here in a 18month time span. All 3 times elevator has been out of service
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

Elaina, Las Cruces

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 18 May 2024
Thank you for your review.

2/10 Terrible

Elaina, Las Cruces

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

10/10 Excellent

Tyke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Reasonable price.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

Hector

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

javier, oklahoma city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator broken for more than a week, i am an amputee in my right foot, requested ground level or elevator and no conditions to clomb 3 stories Receiptionist was rude and careless avout my condition all she kept fiving were excuses Other faciluties that i have used in this long trip have communicated with me vefore arrival No way to treat customers and at least should had offer a discount for the troubles They DON T care...does EXPEDIA?
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Javier,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

4/10 Poor

Pieter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elavator was not working. The blowdryer dis not work. The room was not very clean.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Pieter,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

Bertha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
#1 staff being very unprofessional at check in one staff member scolding another for a mistake in front of customers #2 elevator broken so haul you stuff up two flights of stairs #3 bathtub clogged # 4 found dead roach in bathroom #5 tv has very few channels. NEVER AGAIN
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Bertha, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like the pool & the size of the bathtub and the Joann the front desk clerk was very kind, friendly & patient. The microwave oven is rusted throughout & there are stains on both the sheets, mattress & pillow case, other than that it's nice.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Gloria, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay. Modern building. Clean and well equipped. It was a very nice surprise to discover the pool and spa, which I hadn't realised was going to be there. Everything was good about the motel. Check-in being rather a slow business was the only negative.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Tim, Thanks for your review, we really appreciate the support.Natalie #Team6

6/10 Okay

john

Disliked: Amenities
Weird smell in the room. No fridge to put my food and drinks in. Probably the worst shower head of any hotel ive been in for the past year. And after driving 660 miles and finding out my room is on the 3rd floor i was notified that the elevator does not work. So typical.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 15 Apr 2024
Hi John, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Natalie #Team6

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Yvonne, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
It was great pleasured staying
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Casey, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Natalie #Team6

4/10 Poor

Marcia

Stayed 2 nights in Mar 2024
Response from General Manager on 25 Apr 2024
Thank you for your feedback.

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Stephanie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and lovely
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review.

6/10 Okay

Miguel, El Paso

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Good area. Elevator broken, hot tub broken, door lock not working. Very surprised and disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review. We apologize for the inconveniences during your stay. We are currently working on the maintenance issues you mentioned.

10/10 Excellent

Isaac, glendale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Place was good
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review.

10/10 Excellent

Katrina

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Just as described. Would stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review.

2/10 Terrible

Raquel

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool not working, staff not available, called front desk for assistance before our stay. Was hung up on by a man.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Raquel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

melissa

Disliked: Cleanliness
The hotel looked really nice from outside, but don’t ignore past negative reviews because they still hold true! The bathroom was not properly cleaned. The sink had toothpaste residue and small hair pieces. A towel that was hanging looked like someone with make up wiped their face on the towel. I don’t see how the cleaning crew would not notice it. The room door had to be slammed to properly shut. The pillows were not completely covered because the pillow covers were way too small. You could hear your neighbor’s television along with their conversations. Do yourself a favor and check into Marriott across the street.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi MelissaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
Thank you for your review.

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!!! Clean rooms and bathrooms. Good staff always there to help when needed.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi ErickWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy and the staff was very helpful. Plan to stay with them again soon!! ❤️
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review. We are glad your stay was great.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is definitely a cut above what you expect of a Motel 6. The only thing that separates it from the next higher level hotel is the absence of breakfast, but I never eat hotel breakfasts anyway. Definitely a good buy for the price.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

10/10 Excellent

Bonnie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the cleanest and nicest Motel 6s I have ever stayed at. Had an easy check in. Room was nice and the bathroom was awesome. The night shift lady that checked us in was very polite. We had no problems at all
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable room. Easy to get into and out of.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

6/10 Okay

Roberto

Liked: Staff & service
They advertise continental breakfast but was just coffee. Maybe update that information
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review. We will update correct information.

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.