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"When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa"

"The staff were top notch, the room was clean but the carpets were very stained. All things being equal we were out late and left early. And slept well. Don’t run low on fuel there, the gas station close to it is 30 cents more a gallon than driving 2 miles towards the closest town. "

"Excellent dining arra and good food. Staff friendly and helpful."

"Breakfast was everything you'd want and more. A great start to an active day with the kids at Wookey hole attraction or walking the country side."

"Our stay at the same hotel last week was disappointing and reflected in our review for that stay. The main problem centred around us having pre-paid for breakfast but the hotel staff on the day saying that the paid for breakfast was not on their system so refused to serve us. Having returned for this business related set of stays, the hotel staff still maintained that our booking was not showing the pre-paid breakfast but as this was proved otherwise previously, they served us this time anyway. There is obviously still a glitch that is stopping the hotel from accurately seeing the Hotels.com booking details fully so not ideal. We have not had this problem before from Hotels.com or Holiday Inn but there it is. "

"Nice hotel and good to be supporting a charity, loved the historical nature of the property"

"We were happy with our room apart from it said it was a king, and it was only a double bed. I never find them very comfortable to share. The history of the pub, breakfast room, location and parking were all appreciated. We would recommend it."

"Great seafront location nice restaurant downstairs too"

"Nice clean room, tv in room signal not good at times, staff friendly , good choice of food available both evening meal and breakfast. A small hiccup with food order in the evening but rectified when paid for."