Search Hotels Near Lake Victoria Serena Golf Resort & Spa, Kampala

"One of the worst hotel experiences I have ever had and I strongly advise against booking this property. The hygiene standards are extremely poor and far below acceptable levels. The bathrooms are not only poorly designed but potentially hazardous due to the awkward and unsafe alignment of the sink and toilet seat. Customer service is shockingly unprofessional and disorganized. I was granted an extra hour after checkout to pack, only for the manager to later call and dismiss the arrangement, saying, “Whatever you were told was wrong because the lady is new.” When I asked for clarification, I was told there had been confusion about my checkout time, a clear sign of poor internal communication and management incompetence. The entire experience reflected a lack of coherence, accountability, and respect for guests. There is evident misalignment between management and staff, leading to unnecessary stress and frustration. Until major improvements are made in hygiene, safety, customer service, and management professionalism, I would strongly discourage anyone from staying in Nican."

"The name was not in the list, Couldn’t find my name."

"Mr Simon was very hospitable and welcoming , and the staff in general were very helpful and friendly as well as being hospitable . Great rooftop view also ! "

"This is a beautiful resort hotel. Good for leisure but not so much for business as the rooms are too far from the main lobby and the reception/breakfast area. The rooms are spread across acres of land close to the lake. "

"Staff is so friendly, body treatments are incredible, rooms clean. Great place to stay!"

"This property doesn't exist!!!.Stole my money,lied Agoda is doing nothing can get a response.Very angry at entire situation Ian."

"Customer service was excellent. Small pest problem in room that was handled immediately. Staff went above and beyond to care to our needs. Very beautiful view. Bed was old. Wifi not very strong. "

"Please is great. Stuff very nice. If you eat at the hotel, make sure you pay in Uganda chilis. If paid in USD make sure the bills are new. The don't accept AMEX"