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"From the moment we entered the room, it was clear that it had not been properly cleaned or prepared for guests. The room was missing several basic necessities, including bed sheets, towels, toilet paper, a shower curtain, a garbage bag, and linens for the pull-out couch. The furniture was dusty, and the bathtub was visibly dirty. The room appeared unserviced, unfinished, and opened for occupancy without proper cleaning or stocking. We also discovered that the pull-out couch was broken and difficult to open. When we called to request a rollaway bed as an alternative, we were told one could not be provided because it was both unavailable and supposedly a fire hazard to bring one in. This left my family without a reasonable sleeping arrangement. When we reported that the bathtub was dirty and appeared unwashed, no responsibility was taken. We were simply told, “Oh, well it’s broken,” which did nothing to address the fact that the tub was unclean. The handling of our requests that night only made matters worse. At around 1:00 AM, we still had not received linens for the couch bed. Only enough linens had been provided for the main bed. When I called the front desk, no one answered. I then had to go downstairs myself, where I found the front desk attendant wearing headphones and not paying attention to the phone. After removing his headphones, he claimed he did not see a call come through. I then had to go by myself to the basement laundry area without assistance. Bedbugs too"

"This place is really sad. Staff is friendly and water pressure was strong, but that is the only positive. I had stayed here about 10-15 years ago and it has seriously gone down hill."

"I've been here a few times. I love the hotel and I like red roof a lot. Last time I was here i had my dog. Today I didn't. It was good. It was like 50 degrees outside and the windows opened. the AC just doesn't go below 66°f which sucks because I was very hot all night even with the AC on and we tried the windows at one point. The bed was comfy. The pillows are nice. The TV worked well. Everything was clean. The shower worked nice and hot. Parking was well. Everyone was nice. I forgot my normal shampoo conditioner and soap. The red roof brand shampoo conditioner and soap really suck I don't like them. I don't feel clean and it leaves a weird almost film on my skin. It causes my face and skin to break out with acne. I hope to come back for a 3rd or 4th time here."

"The breakfast was very good. The accommodations were comfortable. The area was very commercial. "

"The customer service was top tier, the front desk was so polite and helpful. The room was clean and so beautifully decorated. The dinner and brunch at the restaurant was delicious! It was a wonderful staycation and I will be back!"

"not used to old style hotel"

"Try not to stay at first floor the utility machine was very noisy, upper floor much better!"

"Excellent very clean"

"Parking is difficult NO HANDICAP space provided. Long walk from lot. Room not clean, no opening window as reported on web site, climate control in room non functional, tv not working on arrival (resolved). Scenic setting, comfortable beds, quality towels. Staff attentive and friendly, grab n go area well stocked."