Lake Holden

Overall, we loved the spacious suite and large balcony space. Generally very clean, though the tub could've been a bit cleaner. Great location near everything you need and close to Universal and Disney theme parks. I was disappointed about two things: 1. There was no complimentary bottles of water available in our room upon arrival. I had to go downstairs to purchase from the vending machine at 2:00 AM but it was sold out. I called Guest Services and I was told they don't offer complimentary water and asked I check the vending machine in the next building. I walked up to the next building and the card reader wouldn't read my card and did not accept cash. I then went to a third building and could finally buy a bottle of water... $4.10 per bottle. Super expensive. Long walk after 2:00 AM just trying to find drinking water. This should be considered a basic must in the hospitality industry. Many hotels in the country and the WORLD provide complimentary drinking water, or at the very least they put a couple of bottles in the fridge available for purchase. It shouldn't be that hard to make it happen. Having arrived from a flight so late at night only to find there was no drinking water in my room and having to walk around the property so late and so tired looking for drinking water was a very poor experience. 2. Housekeeping is only provided upon request. The majority of hotels in the country do housekeeping daily. Not sure why I would have to make a call to request it.

Clean room, the only shining Stars on staff were Amir and Aaron. Other staff on phones or not at front desk. Hostess in tavern was rude. TV did not work, off and on entire stay. No room service available no free breakfast. Not very focused on in house guests. More concerned with tavern customers. Would be a BIG upgrade if you catered to your guests that are staying for Cancer institute patients.