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Reviews of Holiday Inn Express La Plata, an IHG Hotel

2.5 out of 5
Holiday Inn Express La Plata, an IHG Hotel
6860 Crain Hwy, La Plata, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 273 out of 569 reviews" "
Rating 8 - Good. 168 out of 569 reviews" "
Rating 6 - Okay. 69 out of 569 reviews" "
Rating 4 - Poor. 30 out of 569 reviews" "
Rating 2 - Terrible. 29 out of 569 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gerald

Liked: Cleanliness, amenities
Everything was fine
Stayed 1 night in May 2024
Response from DT on 20 May 2024
Thank you

10/10 Excellent

Diane Van

Stayed 1 night in May 2024
Response from DT on 20 May 2024
Thank you

10/10 Excellent

Ahlam

Disliked: Staff & service
Stuff was rude
Stayed 2 nights in May 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very clean and our room was great. It was just in a noisy area for sleeping. Overall a good stay.
Stayed 2 nights in May 2024
Response from DT on 20 May 2024
Thank you

2/10 Terrible

WILLIAM

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice room.
Stayed 1 night in May 2024
Response from DT on 20 May 2024
Thank you

4/10 Poor

Kayla

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were too many ants in the bathroom in the room I stayed in. In the tub, around the sink, on the ceiling, around the mirror. Very disgusting. Idk if pest control is a thing at this location but if so, pest control needs to do a better job. I only stayed there 1 night and killed over 10 ants, just in the bathroom. The toliet is gross too. Barely clean and it looks like it's going to fall apart.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect!
Stayed 1 night in Apr 2024
Response from DT on 29 Apr 2024
Thank you

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DT on 20 May 2024
Thank you

10/10 Excellent

Amanda

Stayed 2 nights in Apr 2024
Response from DT on 20 May 2024
Thank you

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from DT on 29 Apr 2024
Thank you

8/10 Good

ED

Stayed 3 nights in Feb 2024
Response from CR on 28 Feb 2024
Thank you very much.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from DT on 28 Feb 2024
Thank you

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN!
Stayed 1 night in Feb 2024
Response from DT on 28 Feb 2024
Awesome and thank you.

10/10 Excellent

Anna

Liked: Staff & service, amenities, property conditions & facilities
It was decent. I liked everything about it but it could have definitely used a better cleaning. I walked in and found hair in the bathroom and a stain on a comforter which happens.
Stayed 1 night in Feb 2024
Response from DT on 28 Feb 2024
Thank you and we have addressed the point made and has worked on it. Thank you again for your comments.

10/10 Excellent

dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 1 night in Feb 2024
Response from dt on 28 Feb 2024
Thank you

10/10 Excellent

BRENT

Stayed 5 nights in Dec 2023
Response from DT on 22 Jan 2024
Thanks

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DT on 22 Jan 2024
Thanks

10/10 Excellent

Heena

Stayed 2 nights in Jan 2024
Response from Dt on 29 Jan 2024
Thank you

10/10 Excellent

Levonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DT on 22 Jan 2024
Thank you

2/10 Terrible

Mike

Stayed 1 night in Dec 2023

10/10 Excellent

Robbin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is our 2nd stay here and we have been very pleased with the Hotel, staff, our King size room accommodations and the surrounding environment.
Stayed 3 nights in Dec 2023
Response from AT on 27 Dec 2023
Thank you

6/10 Okay

Frank

Liked: Staff & service
Heat and A/C were not working on both of my stays
Stayed 1 night in Dec 2023
Response from AT on 27 Dec 2023
We did check both of the rooms that you were in and the AC and heat was working. We just replaced all ac units in all rooms two months ago. I am not sure what happened but thanks for sharing.

2/10 Terrible

vincent

Stayed 1 night in Dec 2023

10/10 Excellent

Melviner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional and friendly.
Stayed 2 nights in Nov 2023
Response from DT on 27 Dec 2023
Thank you

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AT on 27 Dec 2023
Thank you

6/10 Okay

Keydish

Travelled with partner
Liked: Cleanliness, staff & service
The staff was super nice
Stayed 1 night in Dec 2023
Response from DT on 27 Dec 2023
Thanks

8/10 Good

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DT on 27 Dec 2023
Thanks

10/10 Excellent

Steven

Stayed 4 nights in Nov 2023
Response from DT on 27 Dec 2023
Awesome and thank you

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second floor parking, easy access to my room. Buffet breakfast
Stayed 1 night in Nov 2023
Response from DT on 12 Nov 2023
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dt on 12 Nov 2023
Thank you

10/10 Excellent

Gloria Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Oct 2023
Response from DT on 30 Oct 2023
Thank you so much for the review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DT on 17 Oct 2023
Thank you

6/10 Okay

Michael

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great people, disappointing construction quality.
Hotel was mostly great. Service was terrific! One item of disappointment quality of construction of the bathroom. Vinyl tiles were loose and had mold under them and they switched out the light fixtures and switches with something smaller, but still left the wall paper that were covered by the old plates.
Stayed 2 nights in Oct 2023
Response from DT on 17 Oct 2023
I am sorry that you are disappointed. I have looked into the issues and will resolve. Once again my apologies

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast with friendly attendant.
Stayed 1 night in Oct 2023
Response from DT on 17 Oct 2023
Thank you

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice stay, clean rooms, but thin walls, and very low toilet.
Stayed 1 night in Sep 2023
Response from DT on 3 Oct 2023
Thank you for your comment, we appreciate the feedback. Thank you again.

10/10 Excellent

gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from DT on 26 Sept 2023
Thank you and please visit us again.

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from DT on 26 Sept 2023
Thank you and please visit us again.

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and out was extremely efficient. The walls are thin or the adjoining room door was open and we could here every word spoken by the people in the room next to us.
Stayed 1 night in Sep 2023
Response from Dt on 30 Oct 2023
Thanks

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was kind & attentive
Stayed 3 nights in Sep 2023
Response from DT on 24 Sept 2023
Thank you for the review and please visit us again

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023
Response from DT on 24 Sept 2023
Thank you and please visit us again.

10/10 Excellent

Deanna, Waldorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful from the front desk to housekeeping.
Stayed 1 night in Sep 2023
Response from DT on 24 Sept 2023
Awesome and thank you.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much good all around
Stayed 2 nights in Sep 2023
Response from DT on 24 Sept 2023
Thanks and please visit us again.

6/10 Okay

Angelo

Travelled with partner
The ice machine on the 2nd floor was not working, and the washing machine and dryer on the 3rd floor were outdated. The bananas in the bowl in the lobby were not fresh. When checking out the cleaning lady would not wait for us to check out. She started checking the foom about 2 hours before check out.
Stayed 3 nights in Aug 2023
Response from DT on 24 Sept 2023
My apologies on your inconvenience. I have addressed and resolved all issues. My apologies again for your stay,

10/10 Excellent

Adolph Young

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good check-in and we were pleased.
Stayed 1 night in Sep 2023
Response from DT on 24 Sept 2023
Thank you

8/10 Good

Walter, Walhalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin went smooth and was conducted in a courteous and professional manner
Stayed 1 night in Aug 2023
Response from DT on 24 Sept 2023
Thank you

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from DT on 24 Sept 2023
Thanks

10/10 Excellent

Stephanie

Travelled with family
Liked: Amenities
Staff was very friendly and accommodating.
Stayed 2 nights in Aug 2023
Response from DT on 24 Sept 2023
Thank you