The check in was smooth, however guests need to have WiFi or check in early in order to get access to the property as it is a self check in hotel.
The room is spacious, comfortable however I found out the the bathroom was leaking after I take a shower, the floor was flooded up to the carpet floor. I call the emergency phone and they pass me another phone contact as there are a few Grand Japaning location. I managed to speak to a person however because it was late at night, she could not resolve it. I could not change room as it was fully booked according to the person in charge. She says she will speak to her boss however when we get back after our day out on the next day, no one attended to the problem. I had to call again.however phone was engaged many times. I send email to complain again. The next day, I still didn't get a reply from the hotel.
On the third and last day, I checked out and send a second email, they reply that it is regret however it is too late. I should be compensated for the inconvenience caused as I could not use the bathroom.
Hope the management do better in problem resolution.