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Reviews of Hotel Monterey Kyoto

3.5 out of 5
Hotel Monterey Kyoto
604 Manjuya-cho, Sanjo-sagaru, Kyoto, Kyoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Amenities
No comfortable place to sit in morning - I found a table outside to sit in a little patio area and read and I was asked to leave. She told me I could sit in lobby on a hard bench. no coffee available in hotel. The room itself was great. I tried to go up to spa area to check it out but it was blocked off- elevator wouldn’t take me up. Found it all a little strange - you walk in to hotel and it felt upscale but services very limited. Maybe off season. Seems to cater to large groups.
Stayed 2 nights in May 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was great property to stay. Need a little cleaning detail improvements in the room.
Stayed 3 nights in May 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, spa, hotel!
Stayed 2 nights in May 2024

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Sophia, East York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, modern interior. Lovely chandeliers in dining room! Reception area though is too dark it felt almost as if we were entering the Adams family front hall! Rooms are small but in keeping with Japanese hotels. Nice colour scheme almost regal. Beds are solid and good for sleeping. Pyjamas are provided!!! Which I love about Japanese hotels. Our room faced the street and was directly opposite the cleaners room ( which was opened and visible each time we left our room! Not a good idea or visual) Bathroom amenities very good. BUT I will echo the views of the other previous guests… please sort out the design of the showers/style of shower heads. The water flow can be wonderfully powerful BUT it hits the back of wall and floods the bathroom floor! We had to resort to a very low flow setting for our showers defeating the purpose of such a powerful shower head. Suggestion to out of town visitors, this property is strict about check in and won’t even allow 10-15 min early check in (even if your room is available) without charging extra. Not a way to endear your guests, as far as we were concerned as we had travelled early up from Tokyo. So be prepared to leave luggage and hit the pavement or book train/bus et al to arrive closer to 3pm check in. Breakfast is good - a mix of Japanese and western food.
Stayed 2 nights in May 2024

8/10 Good

Karen

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Vadim

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 11 May 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Ingrid, San francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I would stay here again
Stayed 2 nights in Mar 2024
Response from Hotel Monterey Kyoto Front Manager on 11 May 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

Jarred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service! Hotel has many multilingual staff. Services were all as promised. The area is very central to Kyoto sight seeing and shopping. Easy access to get out of town and into the countryside. The hotel was cozy comfortable, clean and efficient. Rooms featured modern amenities, great hot water, and bidet toilets.
Stayed 8 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 11 May 2024
Thank you very much for coming to Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

6/10 Okay

Joshua John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Spa is charged, which is disappointing as this was the reason we chose this hotel: for the onsen. Usually Onsen is included in the price. Overall, nice hotel, but strange choices throughout meant to extract your cash. We won’t be going back.
Stayed 1 night in May 2024
Response from Hotel Monterey Kyoto Front Manager on 6 May 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.

10/10 Excellent

Zofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Nice staff Good value for the money
Stayed 1 night in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 6 May 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very happy that you are satisfied with your stay.There are many tourist attractions around the hotel.We would be grateful if you could visit us when you come to Kyoto.We look forward to seeing you again.

10/10 Excellent

roberto

Stayed 5 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 6 May 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

6/10 Okay

Dhawal

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 6 May 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Janzen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 6 May 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

majid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 27 Apr 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Michael

Stayed 3 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 11 May 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room size for our family. 4 beds! And a reasonable price. A few blocks away from the subway, and from shops. A few places to eat nearby, but not a ton. There were convenience stores and a grocery store though. Whole family enjoyed the onsen on the top floor. Was nicer than I expected.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 27 Apr 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very happy that you are satisfied with your stay.There are many tourist attractions around the hotel.We would be grateful if you could visit us when you come to Kyoto.We look forward to seeing you again.

10/10 Excellent

Jorge, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The room was a bit small but it worked for me (I was traveling solo). The shower head could use some adjustment so it doesn't spray outside of the bathtub. The location was perfect. It was central and made the rest of the city very accessible.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 27 Apr 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Tat Kin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in central Kyoto. Very nice and helpful hotel staff. Clean and nicely decorated.
Stayed 5 nights in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 27 Apr 2024
Thank you very much for staying at Hotel Monterey Kyoto.The hotel is inspired by the European cityscape.We are very glad that you like it.We are very much looking forward to your next visit.

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast buffet
Stayed 1 night in Apr 2024
Response from Hotel Monterey Kyoto Front Manager on 27 Apr 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very pleased to hear that you are satisfied with our breakfast.We hope you will visit us again when you come to Kyoto.We look forward to serving you again.

10/10 Excellent

Bruce, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the heart of Kyoto, with short walks to many interesting areas. The rooms are small by US standards, but well laid out so that we were able to be comfortable there for 10 days. But those with 2 beds are preferable to the one were were in with only one large bed. The staff vacuumed and replenished the room every day, and the front desk regularly hailed taxis for us, telling them where we wanted to go. Very convenient to public transportation as well.
Stayed 10 nights in Mar 2024
Response from Hotel Monterey Kyoto Front Manager on 27 Apr 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very happy that you are satisfied with your stay.There are many tourist attractions around the hotel.We would be grateful if you could visit us when you come to Kyoto.We look forward to seeing you again.

8/10 Good

Amos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room relatively large , staff eager to help, convenient location, good breakfast.
Stayed 4 nights in Mar 2024
Response from Hotel Monterey Kyoto Front Manager on 27 Apr 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

6/10 Okay

Emily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lots of weird stains on things, and found blood on my sheets
Stayed 3 nights in Mar 2024
Response from Front Manager Hotel Monterey Kyoto on 31 Mar 2024
Thank you for having stayed at Hotel Monterey Kyoto.We apologize for the cleaning during your visit.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.

10/10 Excellent

Nelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel! Very convenient location, close to subway stations, shopping and Nishiki market. Our room was spacious (we stayed in the force room), having two toilets was great. Spa/onsen at the hotel was very nice and relaxing.
Stayed 3 nights in Feb 2024
Response from Front Manager Hotel Monterey Kyoto on 8 Mar 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very happy that you are satisfied with your stay.There are many tourist attractions around the hotel.We would be grateful if you could visit us when you come to Kyoto.We look forward to seeing you again.

10/10 Excellent

Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable place to stay in Kyoto. Nice onsen and location. Walkable distance to many tourist attractions and shopping areas.
Stayed 4 nights in Feb 2024
Response from Hotel Monterey Kyoto Front Manager on 7 Feb 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very happy that you are satisfied with your stay.There are many tourist attractions around the hotel.We would be grateful if you could visit us when you come to Kyoto.We look forward to seeing you again.

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Monterey Kyoto Front Manager on 12 Jan 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

ANDREW CHUNG WAI

Stayed 1 night in Dec 2023
Response from Hotel Monterey Kyoto Front Manager on 11 Jan 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a short stay.
Stayed 1 night in Dec 2023
Response from Front Manager Hotel Monterey Kyoto on 7 Jan 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

Graciela, San Francisco

Stayed 3 nights in Dec 2023
Response from Hotel Monterey Kyoto 　Front Manager on 12 Dec 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful. First class
Stayed 2 nights in Dec 2023
Response from Front Manager Hotel Monterey Kyoto on 9 Dec 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Ivan

Stayed 4 nights in Sep 2023
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

2/10 Terrible

Tam

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
When I first checked in, my impression was a bit negative. I received a review request from Expedia about my checking in experience, and I indicated that. I received a letter from the hotel apologizing for that experience, and I sincerely appreciated the efforts to always be better. Everything else was great.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We apologize for the negative thing when checked in.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Small room, but great staff and breakfast.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with breakfast.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very quiet. Staff kind and helpful
Stayed 8 nights in Nov 2023
Response from Hotel Monterey Kyoto 　Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with staff.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Umesh, Stoney Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, for its price. The location is great and the entire hotel is very clean. Staff are pretty nice as well.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Kyoto 　Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Drayko

Stayed 1 night in Nov 2023
Response from Hotel Monterey Kyoto 　Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely choice in Kyoto
good location, helpful staff, comfortable, clean -exceeded expectations.
Stayed 1 night in Oct 2023
Response from Front Manager Hotel Monterey Kyoto on 4 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, loved the sauna and the hot tube! Exactly what I needed after a long day
Stayed 1 night in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 31 Oct 2023
Thank you for staying at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with spa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

6/10 Okay

Thomas

Stayed 9 nights in Oct 2023
Response from Hotel Monterey Kyoto 　Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place for a good price and it was one of the best hotels I've stayed at. very nice and they have a really clean spa upstairs. Honestly such a good find.
Stayed 2 nights in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with spa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Saravut

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot springs is not free
Stayed 2 nights in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We have a Plan with spa,so please check it if you want to take it.We are very much looking forward to your next visit.

8/10 Good

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 1 night in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel to stay near Mt Fuji.
Stayed 4 nights in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bang for your buck at $36 a night . Clean and quiet . Staff super helpful and solid English skills
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ホテルモントレ京都　フロントマネージャー on 10 Oct 2023
この度はホテルモントレ京都にご宿泊いただき誠にありがとうございます。また、お忙しい中この様にご評価いただき重ねてお礼申し上げます。またのご利用心よりお待ち申し上げております。

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all around
Stayed 1 night in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 7 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from ホテルモントレ京都　　フロントマネージャー on 7 Oct 2023
この度はホテルモントレ京都にご宿泊いただき誠にありがとうございます。このような高評価をいただけて大変嬉しく存じます。またのご利用心よりお待ち申し上げております。

8/10 Good

Jack

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Sep 2023
Response from Hotel Monterey Kyoto 　Front Manager on 3 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Monterey Kyoto Manager on 28 Sept 2023
Thank you for rating of our hotel. We look forward to seeing you again.