Search Hotels Near Kukui Grove Shopping Center, Lihue

"Front desk staff was rude at check in, we were given the wrong room, the property is so old the air conditioners and front door were completely rusted out, and the cottage rooms are right next to a huge public park right out the windows and front door. "

"The price point is not justified given the limited amenities, the level of service, and the hidden fees. For a lower price point, this hotel would be justifiable. For about $600 a night, the bar is higher than this property can measure up to. The room is clean and updated. However, there is no glassware, no utensils...just plastic cups. I called room service to ask for proper wine glasses to enjoy a drink in, and they said they don't have any. Absurd. Even lower caliber hotels supply these. I asked for spoons and received plastic spoons and had to wait quite a while for them. Calling the front desk is often met with no answer and the phone ringing endlessly. Many times I was unable to get through to someone. I have never encountered this in a supposedly upscale hotel. The layout is messy and the place feels crowded because it shared the lobby, restaurants, hallways, pools, etc with the Marriott next door. Indeed, this was a standard Marriott that was rebranded as "Royal Sonesta." Parking is an absurd $30 a night for self parking. On top of that, the parking lots are quite full and you spend a lot of time circling around for a spot if you return later at night. Most likely you will park in the furthest lot and have a long walk to your room. They only clean the room every other day. I called to request a daily cleaning and they pushed back and said they only do so every other day. Only after much back and forth did they oblige. Stay elsewhere."

"It was fine, room was clean, bed was tiny, very spartan, if you need somewhere to stay for a night it's ok, but don't expect anything remotely luxurious. We didn't get the breakfast, parking was available and free."

"Room was always clean. Staff was super friendly and helpful with any questions we had. "

"Construction was a drag, but we loved the quietness of the place and the outdoor and pool spaces "

"parking was good, just didn't like the cement stairs to access our condo, difficult carrying a suitcase up the stairs when you are 70 yrs old, would have been nicer to receive the condos without the cement stairs on the hill. it was nice having washer and dryer in the condo, staff were excellent"

"Affordable place"

"This was the best property we have ever stayed. We can’t say enough good things! Robin at the resort was amazing. "

"From check in to checking out ir was a great experience. The property is exceptional!!!! We do enjoyed our spacious condo. Thanks. "