Corner of Jln Bukit Bintang, and Jln Sultan Ismail, Kuala Lumpur, Kuala Lumpur
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very convenient location, plenty of restaurants and shops within walking distance
Jessica
Stayed 1 night in May 2024
Response from WOLO Kuala Lumpur on 17 May 2024
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay and the convenience of our location in the heart of Bukit Bintang. Our strategic location is our hotel's pearl. We love Bukit Bintang as much as anyone! Hence, providing a roof over any guests' heads brings us much joy! Should you need any assistance or have specific preferences to enhance your comfort, please feel free to let us know. We're eagerly looking forward to serving you again on your next visit!
Hotel is in an extremely convenient location. Close to shopping, dining and public transport
Hanyang
Stayed 2 nights in May 2024
Response from WOLO Kuala Lumpur on 14 May 2024
Thank you for sharing your kind review. We're delighted to hear that you found our hotel's location to be strategic. We pride ourselves on providing our guests with a convenient and accessible location, and it's wonderful to know that it met your expectations. Being centrally located allows our guests to easily explore and access nearby attractions, dining options, and transportation hubs. We appreciate your positive feedback and look forward to welcoming you back on your next visit.
Thank you for your positive review. We are thrilled to hear that you enjoyed the convenience of our location in the heart of Bukit Bintang. Our location is indeed one of our greatest assets, and we're delighted that it worked well for you. Being close to Lot 10, Pavilion and various food options is a definite advantage for our guests. If there's anything specific you would like to address or if you have any other suggestions, please don't hesitate to let us know. We look forward to see you soon!
Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience. Your flawless rating means the world to us, and it serves as a great motivation to consistently deliver exceptional services. Should you need any assistance or have specific preferences to enhance your comfort, please feel free to let us know. We're eagerly looking forward to serving you again on your next visit!
Thank you for sharing your positive review. We are thrilled to hear that you found our location in the heart of Bukit Bintang convenient. Our location is indeed one of our greatest assets, and we're delighted that it worked well for you. Being close to Lot 10, Pavilion and various food options is a definite advantage for our guests. If there's anything specific you would like to address or if you have anything else to share, please don't hesitate to let us know. We look forward to see you soon!
Thank you for sharing your recent stay experience with us. We are thrilled to hear that you enjoyed your stay with us in WOLO. We appreciate your positive review as it motivates us to continue delivering exceptional service to our guests. If there's anything specific you would like to address or if you have any other suggestions, please don't hesitate to let us know. We look forward to see you soon!
Room was spacious as We got the Suite with window. Bed comfortable however housekeeping service needs improvement. The handovers looked old and worn. Washed cups n glasses were left to dry on a towel in the bathroom. So unhygienic. Ironing board was left on the floor for the 3 days we were there. Litter on carpet wasn’t removed; assumed wasn’t vacuumed during our stay. Concierge n doorman very polite n helpful. Overall a pleasant stay. Great location with easy walking access to the Malls.
Marjorie Anne
Stayed 3 nights in Mar 2024
Response from WOLO Kuala Lumpur on 27 Mar 2024
Thank you so much for choosing WOLO! We are pleased to hear that you enjoyed the comfy bed. However, wWe sincerely apologize for the unsatisfactory experience you encountered, and we deeply regret any inconvenience caused. We take the cleanliness and comfort of our rooms very seriously, and we are truly sorry that your expectations were not met. We have immediately addressed the issues you mentioned with our housekeeping team to ensure that such incidents are not repeated in the future. It's great to know that our hotel's proximity to various amenities and attractions added to your overall experience. Your kind word means the world to us, and it serves as a great motivation to consistently deliver exceptional services. We hope for the pleasure to welcome you back.
Thank you for taking the time to write us a review. We are thrilled to hear that you had a great overall stay with us. We appreciate your comment about our staff being friendly in servicing you. We take great pride in providing excellent service and ensuring our guests feel welcomed and well taken care of during their stay. Your positive remarks inspire us to continue delivering the best possible service. It would be an honor to host you again, providing you with another exceptional stay on your next visit. We're eagerly looking forward to serving you again on your next visit!
8/10 Good
Abdullah
14 Feb 2024
Abdullah
Stayed 3 nights in Feb 2024
Response from WOLO Kuala Lumpur on 22 Mar 2024
Thank you for taking the time to rate your recent stay with us. We are content to receive the rate of 4 out of 5 score. We hope you enjoyed your stay with us. Should you need any assistance or have specific preferences to enhance your comfort, please feel free to let us know. We're eagerly looking forward to serving you again on your next visit!
Thank you for your enthusiastic feedback! We are thrilled to know that your experience at our hotel was perfect and excellent. Our team at WOLO is dedicated to providing a top-notch experience for all our guests, and we're delighted that you found everything to be good, perfect, and excellent during your stay. Your satisfaction is our ultimate goal, and we hope to continue delivering exceptional service and accommodations to you in the future. Should you plan to return to our area, we would be honored to host you again for another wonderful stay at WOLO.
8/10 Good
vicky
Travelled with family
29 Dec 2023
Liked: Cleanliness, staff & service
No table No chair provided in the room. Very inconvenient. Also, water leak from the shower to the corridor, bad design to block the water from the shower. I used the shower towel to soak up the water during my 4 nights stay. Other than that, it was a pleasant stay. I want to mention that the Starbucks was a plus. Great place for a breakfast & break. Their staff was very friendly.
vicky
Stayed 4 nights in Dec 2023
Response from WOLO Kuala Lumpur on 3 Jan 2024
Thank you for choosing WOLO and for sharing your recent stay experience with us. We are thrilled to hear that you enjoyed the Starbucks in the hotel and that you had a pleasant stay. However, we are sorry to hear that you encountered the absence of room facilities and the maintenance issue from the shower room. We sincerely apologize for the inconvenience caused and we have addressed this matter with the respective team, ensuring the improvements are made. Thank you again for voicing out. We value your input and look forward to hosting you again for another exceptional experience.
Being right in city centre, expect a bit of noise from street bands tiii about midnight.
Mike
Stayed 4 nights in Dec 2023
Response from WOLO Kuala Lumpur on 28 Dec 2023
Thank you for choosing WOLO and for taking the time to write us a review. We are pleased to know that you found our location in the heart of Bukit Bintang convenient and that you enjoyed exploring the area. Our strategic location is our hotel's pearl. We love Bukit Bintang as much as anyone! Hence, providing a roof over any guests' heads brings us much joy! We want to extend our apologies concerning the noise that you may have encountered - we understand the struggle as a traveler. Our location is indeed located at the prime spot of Bukit Bintang, and our rooms are built-in with soundproofing windows that reduce noise from the outside as much as possible. We hope to gain your understanding and we also hope to see you again on your next visit to KL!
Very popular hotel at Bukit Bintang, so do expect slow in checking in.
Jeffrey
Stayed 2 nights in Nov 2023
Response from WOLO Kuala Lumpur on 12 Dec 2023
Thank you for choosing WOLO and for sharing your recent stay experience with us. We're thrilled to hear that you found our hotel to be popular in Bukit Bintang. We appreciate your understanding regarding any delays in the check-in process. Our team aims to provide smooth and efficient service to our guests. Should you have anything else to address or if there are any suggestions, please feel free to let us know. We're looking forward to see you again soon in the future.
10/10 Excellent
Jeffrey
2 Nov 2023
Jeffrey
Stayed 3 nights in Oct 2023
Response from WOLO Kuala Lumpur on 3 Nov 2023
Thank you so much for taking the time to write us a review. We're thrilled to know that you had a great experience with us. It's wonderful to receive your flawless 10 out of 10 rating score. If you have any more comments or suggestions for us, feel free to share. We look forward to see you again in the future. Thank you again for choosing WOLO.
8/10 Good
Nou
13 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Good location
I love the location, its right where everything come to live at night. We have 2 problems with the room. The toilet keep flashing on it own here n there. On our last night the power went out all night, thank god the room was cool even though the AC was off due to no power. Other then that everything was good experience.
Nou
Stayed 3 nights in Oct 2023
Response from WOLO Kuala Lumpur on 16 Oct 2023
Thank you for choosing WOLO and for sharing your recent stay with us. We're thrilled that our location in the heart of Bukit Bintang offered plenty of entertainment and you enjoyed exploring the area. However, we apologize for the inconvenience you experienced with the toilet flashing and the power went out the whole night. We take your comments seriously and will work on making improvements. If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. We can't wait to host you again.
8/10 Good
Tan
21 Sept 2023
Tan
Stayed 2 nights in Sep 2023
Response from WOLO Kuala Lumpur on 25 Sept 2023
Thank you for choosing us! It's great to hear that you enjoyed your stay with us. If you need any specific preferences to enhance your next stay, please feel free to let us know. We look forward to see you again soon.
While very convenient and in the heart of KL, the Copper room i had was tight and because there is no proper breakfast hall, breakfast is served through takeaway boxes, the food quality is bad with thin coffee and cold food. Oily chicken chop and bland nasi lemak.
Modern interior deco, more suited for the younger folks.
Kah Hock
Stayed 1 night in Sep 2023
Response from WOLO Kuala Lumpur on 15 Sept 2023
Thank you for sharing your detailed feedback about your stay at our hotel. We appreciate your positive comments about our convenient location in the heart of Kuala Lumpur and our modern interior decor, which is well-suited for younger guests. However, we apologize for the shortcomings you experienced, including the room size of the Copper room and the quality of our breakfast. Your feedback is essential to us, and we will review our breakfast service and offerings to ensure a better experience for our guests in terms of both food quality and presentation. If you have any more feedback or if there's anything else you'd like to share, please feel free to do so. We take your comments seriously and will work on making improvements. We hope to have the opportunity to welcome you back in the future for a more satisfying stay. Thank you for choosing our hotel.
good for single traveller or business traveller. not quite suitable for family stay, in my view.
Lee Lian
Stayed 2 nights in May 2023
8/10 Good
ronald
20 Mar 2023
ronald
Stayed 1 night in Mar 2023
Response from NR on 22 Mar 2023
Warm greetings, Ronald! Thank you for your time in writing this review. We are glad you had a good time here. We value your kind words about our hotel and we can't wait to have you stay with us again! Take care. Live Bold, WOLO Kuala Lumpur
The property is very clear, quite and located in an ideal location for shopping and transport.
Shanmugavadivelu
Stayed 1 night in Feb 2023
Response from NR on 16 Feb 2023
Warm greetings, Shanmugavadivelu! Thank you very much for taking the time to write this review. We appreciate your kind words about our hotel and are pleased to hear that you enjoy our strategic location, which is surrounded by shops that provide everything you require. Our strategic location is unquestionably our hotel's pearl for connecting with the neighbourhood in the Bukit Bintang district. Thank you for choosing WOLO Kuala Lumpur. We are excited to serve you again soon! Take care. Live Bold, WOLO Kuala Lumpur
It was an amazing stay! Best customer service at the reception as well. We were so impressed after checking out at another hotel nearby and coming here for our 2 nights. No regrets & will definitely return :) great location as well as comfortable stay .
Vithiya
Stayed 2 nights in Feb 2023
Response from NR on 15 Feb 2023
Warm greetings, Vithiya! Thank you so much for taking the time to write this review. We're glad you had a good time here. We appreciate your kind words about our hotel, service, and comfortable room, and we're glad you like our convenient location, which is surrounded by shops that have everything you need. Our strategic location in the Bukit Bintang district is unquestionably our hotel's pearl for connecting with the neighbourhood. We can't wait to see you again. Take care. Live Bold, WOLO Kuala Lumpur
Warm greetings, Joe! Thank you for spending the time to write this review. We appreciate your kind words about the hotel and hope you had a great time here. Looking forward to seeing you again! Take care. Live Bold, WOLO Kuala Lumpur
6/10 Okay
Kurt
Travelled with partner
9 Jan 2023
Liked: Property conditions & facilities
Small rooms but good location
Kurt
Response from NR on 10 Jan 2023
Warm greetings, Kurt! Thank you for sharing your thoughts on your stay! However, due to the hotel's prime location, there are limited spaces to maximise hotel layout, but to ensure that every guest has the most wonderful overall stay experience, we strive to refurbish our hotel with customised furniture and art installations to elevate the most sophisticated hospitality services that we can provide. Looking forward to welcoming you again soon. Take care!Live Bold, WOLO Kuala Lumpur
Hi shiow yuen,It’s lovely to hear your positive feedback. We rely on guest like you to let us know what we’re doing right to continue provide the best experience possible. If there’s anything else you think we could do to upgrade our service, please don’t hesitate to reach out to us :)Have a great day! Best regards, WOLO Kuala Lumpur
8/10 Good
KIEN KUIN
17 Oct 2022
KIEN KUIN
Stayed 3 nights in Oct 2022
Response from WOLO Kuala Lumpur on 4 Nov 2022
Hi KIEN KUIN, It’s lovely to hear your positive feedback. We rely on guest like you to let us know what we’re doing right to continue provide the best experience possible. If there’s anything else you think we could do to upgrade our service, please don’t hesitate to reach out to us :)Have a great day! Best regards, WOLO Kuala Lumpur
6/10 Okay
Damrong
13 Sept 2022
Damrong
Stayed 4 nights in Sep 2022
Response from WOLO Kuala Lumpur on 4 Nov 2022
Hi Damrong,It’s lovely to hear your positive feedback. We rely on guest like you to let us know what we’re doing right to continue provide the best experience possible. If there’s anything else you think we could do to upgrade our service, please don’t hesitate to reach out to us :)Have a great day! Best regards, WOLO Kuala Lumpur
Super comfy bed & pillows. Great water pressure. Loved the chair. Fabulous location. Very helpful and attentive concierge. Slight smell in the toilet.
Lights are very dim in the rooms. Terrible when need to do makeup. Insuffient table/surface space.
Disappointing breakfast, not buffet & delivered to the room.
Overall great stay and worth the price paid.
I was not able to cancel or change my booking hence I decided to proceed with the stay.
The hotel was so nice to accommodate everything though the parking option of RM30 was very steep and the gentleman nearly wanted to cheat me by saying that even one hour extension past midday I would be charged anothee RM30 full day rate. Only when I stated very clearly the time I arrived, he agreed to let it be at one day rate.
Overall I enjoyed the hotel very much but this platform should be a bit more lenient towards Covid situations which forced me to stay to avoid losing RM200.
Verified traveller
Stayed 1 night in May 2021
Response from WOLO Kuala Lumpur on 21 May 2021
Hi there,
Thank you for your honest review and perfect rating on our hotel. We fancy our hotel as much as you do too! We are sincerely apologetic about your experience with the jockey service. The jockey service is organized by a third party, but that is not an excuse for us to skip the responsibility to our guests. We truly appreciated that you pointed this out so that we are aware of it. Your comments have been addressed from us to the Jockey team to ensure that this matter will not be repeated again. We are looking forward to serve you again and hope to see you soon! :)
Live Bold,
WOLO Kuala Lumpur
The room is cozy for short staycation. Equipped w coffee machine, it really brighten up our stay. Beautiful bathroom design.
Verified traveller
Stayed 1 night in Dec 2020
Response from WOLO Kuala Lumpur on 26 Feb 2021
Hey,
Everyone is so nice because we have the best guests! And we’ve figured out what makes guest happy; coffee in the morning, cozy & comfort room, beautiful design to please your eyes, and a friendly fish to come home to. Honestly, what are just there to help whatever you need. Thank you for choosing WOLO and we will see you soon!
Live Bold,
WOLO Kuala Lumpur
Hi Lee Sha, thank you so much for your kind review of your stay during this season. We appreciate your support for local businesses like us! :)
Live Bold,
Kuala Lumpur
Room waa nice. Hotel promised some special arrangement for the wedding anniversary celebration but nothing was done. No parking available at the building.
lee sha
Stayed 1 night in Dec 2020
Response from Su on 5 Jan 2021
Hi Lee Sha,
Thank you for your time taken in this. We are glad that you have enjoyed your stay with us in a nice place. We do provide valet parking for our guests with jockey service. However, Lot10 is also one of our most affordable parking rate for our guests only, do chat us up to know more about it for your future stay. We are sorry that your visit with us fell short of your expectations, we hope to be able to make things better and hope to see you again soon! :)
Live Bold,
WOLO Kuala Lumpur
The hotel was overall great. Great location. Great room. But I was charged rm70 from stains on towel, I guess came from me wiping my makeup off. And I think the housekeeping smoke in the toilet when they came in to clean the room as I can smell smoke after the first night
Nur Amani
Stayed 1 night in Sep 2020
Response from Live Bold, WOLO Kuala Lumpur on 7 Sept 2020
Hi Nur Amani,
Thank you for your review. We are glad to hear that overall your experience was GREAT with amazing location, and great room. It is our hotel's system to use special cleaning treatment for stubborn stains that can't be removed with normal detergent as we aim to serve our next guests with good cleanliness too. Thank you for giving us your feedbacks about the smoke, we are also currently investigating the issue. We appreciate your support and stay with us at WOLO.
Live Bold,
WOLO Kuala Lumpur
Response from Live Bold, WOLO Kuala Lumpur on 21 Jul 2020
Hi Eric,
Thank you for taking your time to write us such kind review! We are glad to know that you enjoyed your stay with us at WOLO Hotel. Hope you have ventured KL to the fullest, if not, we welcome you back with open arms for your next visit!
Live Bold,
WOLO Kuala Lumpur
Hey,
Thank you for your review. We are glad to hear that overall your experience was positive. Thank you and look forward to seeing you soon.
Live Bold,
WOLO Kuala Lumpur
grreat. clean. hotel smells great too. will come bsck.
Verified traveller
Stayed 1 night in May 2020
Response from Live Bold, WOLO Kuala Lumpur on 29 May 2020
Hey,
Wow! Thank you for taking time to word out great stuff about our hotel. We are glad to hear that we will be your top choice when you visit Bukit Bintang, Kuala Lumpur. We look forward to welcoming you back soon with love!
The toilet is too small but shower is big and powerful water supply for a nice shower..
Verified traveller
Stayed 1 night in Mar 2020
Response from Live Bold, WOLO Kuala Lumpur on 17 Mar 2020
Hey,
Thank you for taking time to write this review! We are glad that you liked the shower in room. Thank you for choosing us and for making this review. Looking forward to see you again soon! :)
Live Bold,
WOLO Kuala Lumpur
Lovely ambient, staff and amenities. Love the chic deco!
Jerome
Stayed 1 night in Mar 2020
Response from Live Bold, WOLO Kuala Lumpur on 17 Mar 2020
Hi,
We love your anticipation for our new WOLO! Thank you for your kind words. We are delighted that you enjoyed your time with us and we will see you soon!
Live Bold,
WOLO Kuala Lumpur
The hotel is in a brilliant location, plenty of really great amenities and is decorated elegantly. I was extremely disappointed when we found someone’s else’s underwear in the room on arrival and at checkout it took an age for housekeeping to go and check the room before we could leave whilst the staff did little to communicate why it was taking so long.
When returning to collect our bags the service was greatly improved by staff on direction from a manager, would be great to see consistency.
Verified traveller
Stayed 1 night in Mar 2020
Response from Live Bold, WOLO Kuala Lumpur on 17 Mar 2020
Hey,
Thank you for reviewing about your stay with us! We appreciate your honestly about your experience. We are genuinely sorry that you have experienced that, we have brought the issue up to our housekeeping team and will look to take necessary actions toward whoever responsible. Thank you so much for choosing us again, we can't wait to serve you again in the near future!
Live Bold,
WOLO Kuala Lumpur
6/10 Okay
G, Malaysia
Travelled with family, Business traveller
7 Mar 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
Poor location with an entrance which is not easily accessible especially for vehicles and those with heavy luggage
Poor lighting in room and poorly designed room with wash basin separate from toilet and shower
Should provide breakfast for the price
G
Stayed 3 nights in Feb 2020
Response from Live Bold, WOLO Kuala Lumpur on 23 Mar 2020
Hi G,
Thank you for taking time out for this review! We appreciate your feedback and will bring it up to the respective team to see what we can do about it. Our lighting is designed specially for maximum comfort for guests to get in the most relaxed environment luxuriously. We will definitely improve even more and hope to see you again and serve you a much more improved stay. We appreciate you!
Live Bold,
WOLO Kuala Lumpur
Good- property cleanliness, service. Nice in room coffee and tea condiments. Nice toiletries. Good value!
Bad- Not much.
Verified traveller
Stayed 3 nights in Feb 2020
Response from Live Bold,WOLO Kuala Lumpur on 4 Mar 2020
Hey,
It was a pleasure to see you and serve you! Thank you so much for your positive feedback and good vibes. We are so happy to hear that you live for the designs, cleanliness, service and high quality amenities! We are looking forward for your next visit, hurry back!
Live Bold,
WOLO Kuala Lumpur
The Best Hotel in Kuala lumpur
for who don't care about GYM and swimming pool.
E.Y
Stayed 3 nights in Feb 2020
Response from Live Bold,WOLO Kuala Lumpur on 4 Mar 2020
Hi E.Y,
Thank you for taking your time out to write about your best stay at WOLO. We are honoured to serve you and to know that you enjoyed everything about the hotel. We are looking forward to welcome you at your next stay with us!
Live Bold,
WOLO Kuala Lumpur