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Reviews of Summer Suites Residences by Subhome

2 out of 5
Summer Suites Residences by Subhome
8 Jalan Cendana, Off Jalan Sultan Ismail, Kuala Lumpur, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 128 reviews" "
Rating 8 - Good. 49 out of 128 reviews" "
Rating 6 - Okay. 18 out of 128 reviews" "
Rating 4 - Poor. 14 out of 128 reviews" "
Rating 2 - Terrible. 9 out of 128 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Joo Ee

Business traveller
Disliked: Cleanliness, property conditions & facilities
The toiletries given are limited, no toothpaste, the bathroom is wet and dirty when I came in. The insulation it not good as it take a long time for an spillage to dry.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT HOTEL WITH EXCELLENT STAFF AND SERVICES
Stayed 2 nights in Oct 2019

8/10 Good

Osama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Beth, Cavite

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The place is clean, spacious, near from everything, accommodating staff, love the security system, with stores downstairs, fully furnished though the oven was not working, free wifi. Will recommend the hotel.
Stayed 2 nights in Mar 2019
Response from Summer Suite by Subhome on 18 Apr 2019
Dear Beth, Thank you for your compliments and we're so happy to hear that you had a good stay at Summer Suites by Subhome. Hey Simone, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we have informed the repective department regarding the issue. We hope to welcome you back soon. Sincerely, Benny Quah General Manager

6/10 Okay

Tira

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Location was good, but once i enter in, there was a very bad smell. Also, the toilet was dirty and smelly.
Stayed 1 night in Mar 2019
Response from Summer Suites by Subhome on 11 Mar 2019
Dear Tira, Thank you for your feedback. We're so sorry we did not meet your expectations. Providing our guests with a spotless environment is important to us and we will be using your feedback to improve our housekeeping standards. We hope we will be able to serve you again soon. Sincerely, Benny Quah General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
- slow during check in process - unit is ok except that the water heater in the bathroom is not working.
Stayed 1 night in Dec 2018

8/10 Good

Marcus, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels just like home. The wifi had good connection.
Stayed 2 nights in Nov 2018
Response from Summer Suites by Subhome on 19 Apr 2019
Dear Marcus, Thank you for your compliments and we're so happy to hear that you had a good stay at Summer Suites by Subhome. We hope to welcome you back soon. Sincerely, Benny Quah General Manager

4/10 Poor

Badrul, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Room so dirty adn smelly. Broken Wi-Fi. And no have astro
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018

10/10 Excellent

Ahnmd, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very nice place to stay, d staff are very friendly
Stayed 5 nights in Aug 2018
Response from Subhome support team on 21 Sept 2018
Dear guest, thank you for taking the time to rank us and sharing your great experience with us we hope to see you soon again so that we can serve you even better!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Uncomfortable due to bad bed, no hot water, and noisy.
Stayed 2 nights in Aug 2018
Response from Subhome support team on 21 Sept 2018
Dear guest, thank you for taking the time to rank us and we are sorry that we fall below your expectation we hope to serve you better next time!

4/10 Poor

Faez, Kuala Lumpur, Malaysia

Disliked: Cleanliness, room comfort
Good central location for a decent rate
Hotel is centrally located with the Monorail station just a mere 3-4 minutes walk. TV didn't work but thankfully the internet speed was decent. The water heater wasn't working so well either. There were also ants. I could've complained about all of these but my stay was only for one night, plus there wasn't a phone in the room so I wasn't sure who I could complain to anyway.
Stayed 1 night in Aug 2018
Response from Fatimah on 2 Oct 2018
hi Mr. Faiz, thanks for your stay in our place.... we are very sorry for the inconvenient facilities in our room ....anyway we will try our best to improve and provide the best for the guest. Expecting your stay for once more here. Thank You.

2/10 Terrible

Birgit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Room was not clean and did not live up to the photos at Hotel.com. We had to leave before the planned (and paid) period was out to go to another hotel without getting our money back.
Stayed 8 nights in Jul 2018

2/10 Terrible

Birgit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and nice suites to stay
Stayed 1 night in Jul 2018
Response from Manager on 31 Jul 2018
Thank you for staying with us!

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

wan, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice but if there is free parking available would be better
Stayed 1 night in May 2018
Response from Manager on 8 Jun 2018
Dear Wan, we are currently in the midst of negotiating with the building management to come up with special parking rate for in house guests. Stay tune for our update and we hope you will come back to stay with us again in future. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average Stay
Average apartment, good location tho. The room I stayed lack of washing machine and utensils, good thing about this apartment is it has balcony, no chairs and table provided tho, hence you have to use chairs from dining area.
Stayed 1 night in May 2018
Response from Manager on 8 Jun 2018
Dear Guest, thank you so much for your feedback. We will take note and improve in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Get What You Pay For
You should check in at reception located at lobby during their working hours. Do not call the phone listed on Hotels.com as that doesn't work. The apartment I stayed lack of washing machine and some basic kitchenette. It's a bit disappointed as it doesn't look much the same to the pictures. I'm usually fine with anything and everything but compare to the last apartment I stayed which I even paid less, this apartment is less satisfied.
Stayed 2 nights in May 2018
Response from Manager on 8 Jun 2018
Dear Guest, we apologize for the inconveniences that you experienced during your stay and we have take note on your feedback for improvement. We hope you will come back to stay with us again in future. Thank you.

8/10 Good

ahmad, Terengganu

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fair
Nice view..awesome pool..spacious room Parking- at own pay...better use grab i think Staff at reception a bit cold..female
Stayed 1 night in May 2018
Response from Manager on 17 May 2018
Hi Ahmad, thank you so much for your kind feedback. We have take note on your feedback and will check with our front desk team.

10/10 Excellent

Towanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Stayed 2 nights in May 2018
Response from Manager on 17 May 2018
Dear Towanna, thank you so much for your kind feedback. We would love having you to stay with us longer.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor room condition and and the service is bad
(1) No lift entry card was provided. We need to get the security guard to help when we need to go in or exit the building. However, sometimes the security guard was away from the exit and we need to call or get other hotel guests to help us. (2) The corridor right outside our room had very bad smell. (3) The bed is not very comfortable. (4) The cup and kettle were not clean properly. (5) Poor cleanliness in the toilet.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
No wireless, essential for stay
No wireless, they moved us to another room, we assumed to eba6us to get wireless, but no they just moved us to another room but bigger. A silent but pointless upgrade.
Stayed 1 night in Apr 2018

10/10 Excellent

YUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategy Location, near to monorail, KLCC and suitable for family with 5 person with cheaper price among others hotel
Stayed 1 night in Mar 2018
Response from Manager on 16 Apr 2018
Dear Guest, we thanked you for choose to stay with us and we appreciate all the kind feedback you shared here. Rest assured that we will keep improving our services from time to time and we will be glad to welcome you back in future. Thank you.

10/10 Excellent

arcbar, pulau pinang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I got amazing experience....Good job, keep up you standard...I love that privacy u have...
Stayed 2 nights in Feb 2018
Response from Manager on 16 Apr 2018
Dear Guest, we thanked you for choosing to stay with us and for all the kind feedback that you have shared here. Rest assured that we will keep improving from time to time and will be more than happy to welcome you back in future. Thank you.

10/10 Excellent

Nabila Husna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice suites and comfort
I was check in 25 - 26 Feb 2018 for my first anniversary. The deposit was RM 200 and will return went we check out. The amenities was in 11 floor such as swimming pool,gym, meeting room and etc.This suites so suitable for having anniversary or birthday party because the nice atmosphere.Quite clean and comfort to stay.
Response from Manager on 16 Apr 2018
Dear Nabila Husna, we thanked you for staying with us and make us your choice to celebrate your important day. Rest assured that we will be improving from time to time based on your feedback shared with us and will be more than happy to welcome you back in future. Thank you.

10/10 Excellent

XIN YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

connie, negeri sembilan

Disliked: Room comfort
Near to the heart of KL City
May only suitable for short stay. But no parking privileges given to guest who stay the hotel & parking charges is expensive.
Stayed 1 night in Feb 2018
Response from Manager on 16 Apr 2018
Dear Connie, we thanked you for choosing to stay with us and we are deeply apologize for the parking rate that you have to bear while staying here. Rest assured that we are currently working with the building management to have some sort of parking rebate for the hotel guests and we hope that you will come back to stay with us again in future. Thank you.

10/10 Excellent

Nizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Fun
Really enjoyed the stay. Wonderful
Stayed 1 night in Jan 2018

8/10 Good

Firdaus, Perak

Liked: Cleanliness, staff & service, room comfort
Nice view. Superb internet speed. Quite private. But pool too cold.
Stayed 1 night in Feb 2018

8/10 Good

Affandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

4/10 Poor

Jusrizal, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse spring mattress ever!
I have overnight to so many hotel but this hotel...the spring mattress that I have to sleep on to...I mean...seriously!!come on!!!
Stayed 1 night in Jan 2018

10/10 Excellent

SITI ATHIRAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Evon

5D4N Stay for Xmas
Location is abit suburb. But most uber driver know this location. Do note that the parking fwe is RM30/DAY overnight. Room is nice but bed was too soft.. No housekeeping arrangement.. Also the washing machine n dryer was not there as per what was supposed in the photo.. Good scenery view where I could see KL Menara Tower.
Stayed 4 nights in Dec 2017

6/10 Okay

David

Not suitable for my family
Place feels run down. Free parking is only available at next building. To enter, you’ll need an access card. Lost of card is 100rm penalty. I booked because of proximity to KLCC and the need for 2 queen beds. My suggestion is that if you just need a roof over your head, go ahead and book. You can squeeze double the people in the apartment. On holiday and need some pampering? Go look elsewhere.
Stayed 2 nights in Dec 2017

6/10 Okay

azrul, klang

Disliked: Cleanliness, staff & service, property conditions & facilities
Dissappointed with the facilities.
1. Staff not friendly 2. Room not clean. 3. Air conditioner leaking 4. Air conditioner not cooling 5. No proper pool for kids to swim 6. Entrance door Broken down. Difficult for baby Stroller to pass through 7. Poor information regarding parking. Cannot park outside. At the end got summon 8. Other Good and nice *Not recommended for family
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great experience, satisfied stay
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and perfect for to rest and relaxs
Wonderful time and really enjoy it.If possible please provide tv sport channel.Perfect for rest and relaxs time.Wish to stay longer..and staff at reception counter especially not malaysian please be friendly.Others are nice and excellent.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad choice of stay fr fmly. Wudnt recommend to others.
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor cleanliness
Poor cleanliness and expensive parking fee. when we walked into the room, leftover from previous customer all over the places and the second room they changed for us is too smelly (smoke).
Stayed 1 night in Nov 2017

8/10 Good

Roy Zandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Pandapotan

Need to improve
Suppose to check in at 3 pm but had to check in later cause the room was not ready. Room not clean all the 3 days we stayed there. Other than that all ok.
Stayed 3 nights in Sep 2017

6/10 Okay

vj, singapore

Liked: Cleanliness, room comfort
Disliked: Staff & service
Rooms near golden triangle but bad service
Room was good but terrible service.No intercom and you have to come down each time if you have problems even during nights. Worst staff behaviour. Checkin took too long almost more than an hour.
Stayed 2 nights in Jul 2017

2/10 Terrible

Isabella, Jakarta

Disliked: Staff & service, property conditions & facilities, room comfort
Service is disappointing
We were staying at the family suite (4 people) and the Air conditioning is not working in both living room as well as in the room. When we complain to the staff, he said nothing can be done about it and its better than sleeping outside. So we had to sleep in the living room with the balcony door open the entire night. Very disappointing stay
Stayed 1 night in Jul 2017

8/10 Good

nsa2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than anticipated
The room was good with all amenities we wanted. Access to the pool, gym and yoga deck was fab. Reception were really helpful. Only negative was that the bed had a slight dip which meant that we gravitated towards each other and the middle of the bed.
Stayed 3 nights in Jul 2017

8/10 Good

charles, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to monorail and lrt station
It was a nice stay at the hotel, my family and I are all enjoyed.
Stayed 4 nights in Jul 2017

8/10 Good

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Near the Petronas Tower and convenient
Stayed 1 night in Jun 2017

8/10 Good

albert

Liked: Cleanliness, staff & service, room comfort
Everything was perfect except the air conditioning was not funtioning well in the room
Stayed 1 night in Jun 2017

8/10 Good

Summia

Liked: Cleanliness
Disliked: Staff & service
No amenities included like towel etc and you have to come pay for each things.

4/10 Poor

Yew onn

Disliked: Cleanliness, staff & service, room comfort
I will not go back to this serviced apt again.
Overall, a new serviced apartment within the proximity of KLCC and Bukit Bintang Service: Checked in by the security or receptionist, straightforward and easy but not a lot of explanation the processes of the house rules and facilities. They required cash deposit and returned the issued receipt to claim back the deposit, so don't throw the receipt away. I was about to leave it in the room, but I was compelled to take it with me, luckily I did, else it will be a hassle. Cleanliness: Not very good, bugs in the house, a few of them, I had to kill them with my bear hands. Comfort: The sofa was really torn and worn out. The bed is not very comfortable but still acceptable. Condition: First look was good, but more and more issues just come up when you stay longer in the room. Local area: Though KLCC and Bukit Bintang area are within the proximity of this establishment but it is recommended to take a cab to KLCC because by the time you walked over there or from there back to the apartments you will be sweating like nobody business, same goes to Bukit Bintang, but at least you can catch a monorail to go to Bukit Bintang area. Not much foods, pubs, shops around.