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Shangri-La Hotel - Kuala Lumpur

Star Rating
5 out of 5

Overview of Shangri-La Hotel - Kuala Lumpur

Photo gallery

Guest reviews

4.6 / 5Wonderful
2,065 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

11 Jalan Sultan Ismail, Kuala Lumpur

Explore the area

Popular LocationKuala Lumpur Tower11 min walk
Popular LocationKuala Lumpur Convention Centre12 min walk
Popular LocationPetronas Twin Towers12 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)46 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    Photos of Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More details

  • Executive Room, 1 King Bed

    Photos of Executive Room, 1 King Bed

    Executive Room, 1 King Bed

    Room amenities

    • 419 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details

  • Horizon Club, Executive Room, 1 King Bed

    Photos of Horizon Club, Executive Room, 1 King Bed

    Horizon Club, Executive Room, 1 King Bed

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details

  • Executive Suite, 1 King Bed

    Photos of Executive Suite, 1 King Bed

    Executive Suite, 1 King Bed

    Room amenities

    • 797 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details

  • Premier Suite, 1 King Bed (Selection)

    Photos of Premier Suite, 1 King Bed (Selection)

    Premier Suite, 1 King Bed (Selection)

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details

  • Executive Room, 2 Single Beds

    Photos of Executive Room, 2 Single Beds

    Executive Room, 2 Single Beds

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
    More details

  • Horizon Club, Executive Room, 2 Single Beds

    Photos of Horizon Club, Executive Room, 2 Single Beds

    Horizon Club, Executive Room, 2 Single Beds

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More details

  • Executive Suite, 2 Single Beds

    Photos of Executive Suite, 2 Single Beds

    Executive Suite, 2 Single Beds

    Room amenities

    • 797 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More details

  • Premier Suite, 2 Single Beds (Selection)

    Photos of Premier Suite, 2 Single Beds (Selection)

    Premier Suite, 2 Single Beds (Selection)

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More details

  • Family Suite, 1 King Bed (Premier)

    Photos of Family Suite, 1 King Bed (Premier)

    Family Suite, 1 King Bed (Premier)

    Room amenities

    • 861 sq ft
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Shangri-La Hotel - Kuala Lumpur is in the city centre and near a metro station. The area's natural beauty can be seen at KLCC Park and Batu Caves, while Berjaya Times Square and Aquaria KLCC are popular area attractions. Travelling with kids? Don't miss Kuala Lumpur Bird Park and KidZania. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.

Popular Location

What's nearby

  • Kuala Lumpur Tower - 11 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Petronas Twin Towers - 12 min walk
  • Aquaria KLCC - 13 min walk
  • Suria KLCC Shopping Centre - 13 min walk

Getting around

  • Kuala Lumpur Sultan Ismail Station - 3 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive

About this property

Shangri-La Hotel - Kuala Lumpur

Family-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, near Kuala Lumpur Tower
Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 662 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and premium bedding.
Shangri-La Hotel - Kuala Lumpur offers 662 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Train station pick-up shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Aerobics classes
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Shopping
Hot tub
Steam room

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Arabic
Chinese
English
Japanese
Malay

Business services

15 meeting rooms
Computer station
Conference centre

Outdoors

Garden
Terrace

Spa

Body treatments
Hydrotherapy
Massages
Reflexology
Sauna
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair accessible (may have limitations)

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower

Entertainment

TV/satellite channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Access via exterior corridors
Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Slippers
Turndown service

Policies

Check-in

Check-in between 2 PM and 10 PM
Early check-in subject to availability
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

  • Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 116.0 per night.
  • Free cots (infant beds)!

Payment types accepted at this property

JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 98 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 116.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. One child aged 11 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri La Hotel Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel
  • Shangri-La Hotel - Kuala Lumpur Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel Kuala Lumpur

Guest reviews

4.6

Wonderful

2,065 reviews
5 - Excellent
1,432
4 - Good
506
3 - Okay
85
2 - Mediocre
20
1 - Poor
22
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.5
Property condition

5/5 Excellent

Verified traveller
Travelled with partner
10 Mar 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved this place.. great location and friendly helpful staff...hotel was very quiet we felt we were the only ones there. Tourism has been impacted by Covid 19. Pool was nice and huge gym. Breakfast was nice but our last day it was moved to the horizon club as I guess it’s saves money? Nicest Shangri-La we’ve stayed in.

Stayed 3 nights in Mar 2020

5/5 Excellent

Verified traveller, Sofia
Travelled with family
8 Mar 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good hotel with fantastic dinner buffet in Friday!Highly reccomend

Stayed 3 nights in Mar 2020

5/5 Excellent

Jo, Melbourne
Business traveller, Travelled with partner
1 Mar 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Magnificent place, beautifully designed and lovely presentation. Staff were exceptional and really made our stay wonderful

Stayed 3 nights in Feb 2020

5/5 Excellent

Verified traveller, Montreal
28 Feb 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely worth its 5 star rating. Fantastic hotel, close to everything. Rooms are well maintained, and they have thought of everything, including the thoughtful addition of fresh fruit each morning. Would highly recommend

Stayed 2 nights in Feb 2020

5/5 Excellent

Verified traveller
Travelled with family
27 Feb 2020
  • Liked: Cleanliness, staff & service, property conditions & facilities

What a beautiful stay, hotel is spotless staff are very friendly and helpful. Great value for money. Ideal location in the heart of KL, easy access to all local transport. In walking distance of most sights. Amazing views .

Stayed 6 nights in Feb 2020