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Shangri-La Hotel - Kuala Lumpur

Star Rating
5 out of 5

Photo gallery

Featured image
Outdoor pool
Outdoor pool
View from Room
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.6 out of 5 Wonderful
1,214 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

11 Jalan Sultan Ismail, Kuala Lumpur

Explore the area

Popular LocationKuala Lumpur Tower11 min walk
Popular LocationPetronas Twin Towers12 min walk
Popular LocationSuria KLCC Shopping Centre13 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)46 min drive

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  • Horizon Club, Executive Room, 2 Single Beds

    Photos of Horizon Club, Executive Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsHorizon Club, Executive Room, 2 Single Beds

  • Family Suite, 1 King Bed (Premier)

    Photos of Family Suite, 1 King Bed (Premier)

    Room amenities

    • 861 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsFamily Suite, 1 King Bed (Premier)

  • Executive Room, 2 Single Beds

    Photos of Executive Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
    More detailsExecutive Room, 2 Single Beds

  • Premier Suite, 2 Single Beds (Selection)

    Photos of Premier Suite, 2 Single Beds (Selection)

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Suite, 2 Single Beds (Selection)

  • Executive Suite, 2 Single Beds

    Photos of Executive Suite, 2 Single Beds

    Room amenities

    • 797 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsExecutive Suite, 2 Single Beds

  • Horizon Club, Executive Room, 1 King Bed

    Photos of Horizon Club, Executive Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Club, Executive Room, 1 King Bed

  • Executive Room, 1 King Bed

    Photos of Executive Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 419 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed

  • Deluxe Room, 1 King Bed

    Photos of Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed

  • Premier Suite, 1 King Bed (Selection)

    Photos of Premier Suite, 1 King Bed (Selection)

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Suite, 1 King Bed (Selection)

  • Executive Suite, 1 King Bed

    Photos of Executive Suite, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 797 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed

About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Shangri-La Hotel - Kuala Lumpur is in the city centre and near a metro station. The area's natural beauty can be seen at KLCC Park and Lake Gardens, while Berjaya Times Square and Aquaria KLCC are popular area attractions. Travelling with kids? Don't miss Kuala Lumpur Bird Park and National Zoo. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.
Visit our Kuala Lumpur travel guide
Map
View in a map
Popular Location

What's nearby

  • Kuala Lumpur Tower - 11 min walk
  • KLCC Park - 12 min walk
  • Petronas Twin Towers - 12 min walk
  • Suria KLCC Shopping Centre - 13 min walk
  • Pavilion Kuala Lumpur - 18 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive

About this property

Shangri-La Hotel - Kuala Lumpur

Family-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, near Kuala Lumpur Tower
Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 662 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and premium bedding.
Shangri-La Hotel - Kuala Lumpur offers 662 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • Japanese
  • Malay

Business services

  • 15 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Body treatments
  • Hydrotherapy
  • Massages
  • Reflexology
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2 PM and 10 PM
Early check-in subject to availability
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MYR 116.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 98 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 116.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Hotel - Kuala Lumpur Hotel
Shangri-La Hotel - Kuala Lumpur Kuala Lumpur
Shangri-La Hotel - Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel - Kuala Lumpur and receive a full refund?
Yes, Shangri-La Hotel - Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel - Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel - Kuala Lumpur?
As of 30 Sep 2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel - Kuala Lumpur on 2 Oct 2020 start from Rs6,186, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel - Kuala Lumpur have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Shangri-La Hotel - Kuala Lumpur pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel - Kuala Lumpur?
Self-parking is free at this property.
What time is check-in at Shangri-La Hotel - Kuala Lumpur?
Check-in is from 2 PM to 10 PM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Shangri-La Hotel - Kuala Lumpur?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Shangri-La Hotel - Kuala Lumpur located?
This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Tower, KLCC Park and Kuala Lumpur Convention Centre. Petronas Twin Towers and Suria KLCC Shopping Centre are also within 15 minutes. Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 7 minutes.
4.6
Wonderful
1,214 reviews
5 - Excellent
845
4 - Good
285
3 - Okay
56
2 - Poor
13
1 - Terrible
15

4.6/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Stayed 1 night in Apr 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
nice breakfast. Comfortable stay and good services.
Stayed 1 night in Aug 2020

5/5 Excellent

Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020