Classic Room | Living area | Flat-screen TV
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Reviews of OYO Home 89396 Indescribable 3br Arte Plus

OYO Home 89396 Indescribable 3br Arte Plus
3 Lorong Ampang 1, Kuala Lumpur, KL

Reviews

6.6
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

4.0/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from OYO on 16 Dec 2019
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Kevin

8/10 Good

hafiz

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
nice apartment.. small swimming pool, late open for lazy river at 11am. take some time for waiting lift. soap for bath not enough. btw, good to stay at my apartment.
Stayed 1 night in Dec 2019
Response from OYO on 16 Dec 2019
Thank you for rating us, Hafiz! We have duly noted your feedback and ensure better services in the future. Regards, Kevin

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
まず、10時までにチェックイン出来ない場合は連絡をしてくれということだったので連絡したのですが、応答なし。現地到着後チェックインできるか聞いたら今日はできないから違うところに泊まってくれと言われたので、その分の返金があるのかと次の日にチェックインできるか聞き、どちらもできると言われたのに、次の日に言ったら返金はなし、チェックインもできずすべてキャンセルされていました。何回もホテルに問い合わせたのにここに電話してくれとエクスペディアとホテルの間でたらい回しにされました。ホテル側はかけたらここに電話してって言ったでしょとそのまま電話を切られました。チェックインするまで4時間ほど外のイスで待たされました。何回話をしようとしてもまともに話してくれませんでし。部屋は無料wifiがあると書いてあるにも関わらずwifiがなしの部屋にされました。今回の旅行に関してとても不快な思いをしました。二度と使いません。
Stayed 4 nights in Feb 2020
Response from Bella on 12 Mar 2020
Something like this should not have happened. We are extremely apologetic to hear such a hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Bella!

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities
Stayed 3 nights in Nov 2019
Response from OYO on 28 Dec 2019
Thanks for applauding, The biggest joy lies in seeing our guests satisfied, for which we are working day and night to meet your expectations. We would love to stay updated and posted with your future reviews as well. Regards, Kevin