Family Double Room | Free WiFi, bed sheets
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Reviews of OYO 89562 Hotel Shalimar

2 out of 5
OYO 89562 Hotel Shalimar
510-512 Jalan Tuanku Abdul Rahman, First Floor, Kuala Lumpur, Selangor

Reviews

5.0
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 4 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 5 out of 14 reviews" "

5.0/10

Cleanliness

4.6/10

Staff & service

5.4/10

Amenities

4.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Sherpa

Stayed 3 nights in Feb 2024
Response from Ammy on 25 Feb 2024
Hi, Sherpa! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

SAFIRAH IZZATI

Stayed 2 nights in Dec 2023
Response from Ammy on 25 Feb 2024
Glad to see that you have rated us positively, Safirah! Do give us more chances to delight you in the future. Regards, Noah.

6/10 Okay

MUHAMMAD NADEEM

Travelled with group
Stayed 1 night in Dec 2023

6/10 Okay

Aini Basirah

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joey on 6 Dec 2023
Thank you so much for the positive rating, Basirah! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 Terrible

yap

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel issue
Staff was not helpful. I am very annoying and disappointed. No next time .
Stayed 3 nights in Feb 2023
Response from Lisa on 14 Feb 2023
Hi, Yap! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

4/10 Poor

Brandon

Disliked: Staff & service
Very noisy, staff was not very helpful
The owner was nice, but the hotel was not very good. It wasn't very sound proof, there's a mosque right next door that has a loud speaker that sometimes plays at 6am. There's cars racing the streets at night, and many of the guests(and even some of the staff) are noisy and play videos on their cell phones late into the night or make loud calls. There was a guest who was watching videos on very high volume right close to my room until 4am for a few nights. I even reported him to one of the staff(who was asleep) and he didn't do anything. Also, I was given a room with a semi-broken toilet and broken hot water heater, so cold showers, they told me they would give me a room the next day. I kept asking and they said "tomorrow" every time. It was probably my 5th day that i was finally able to switch rooms after i asked the owner. The owner was nice, he even let me keep the adapter they let me use, so i feel bad for giving a bad review. But i've been to many hotels in south east Asia in the past 4 years, and this one was the worst, by far. They should sound-proof the rooms, the shuttersare not fully closeable, and the one had a hole in it(i think it would've been noisy even without this hole lol) The surrounding area was very nice, however, and it's right next to a monorail station and 2 big malls are a short distance away.
Stayed 14 nights in Jan 2023
Response from Ammy on 26 Jan 2023
Apologies for the problems you had faced, Brandon! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very unsafe, the chain lock on the door was missing. The room had not been cleaned. There was no running water. There was a lot of damp on the walls making it hard to breathe.
Response from Lisa on 10 Jan 2023
Hi, Rachel! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

2/10 Terrible

Jade

Disliked: Staff & service, property conditions & facilities
Dirty hotel with rude and abusive staff. Given neutral review for most elements as I never actually stayed at this property. A horrendous experience when I went to check in, the staff member said he didn’t have my booking. He refused to give me a refund, but also refused to give me a room. I definitely had a booking and there were definitely 7 other rooms available. Expedia jumped in and tried to contact the property, and then he yelled abuse at me for giving them the hotels phone number. The only time I’ve ever felt really unsafe. Do not stay here.
Response from Ava on 22 Dec 2022
Sincere Apologies, Jade! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

8/10 Good

Mr Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Stayed 1 night in Jul 2022
Response from Ammy on 20 Aug 2022
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Room 08...bathroom door broken
Stayed 1 night in Jul 2018
Response from Jackie on 6 Aug 2018
We will update as soon as possible. Thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap and nasty.
Had booking, reception denied any knowledge or relationship with Expedia. Given room, the worst, after showing booking receipt.
Stayed 1 night in Apr 2018
Response from jackie on 21 May 2018
there are some of technical problem can be solved by upcoming bookings as soon as possibles to give a good an answerable to the guest with a provide better a communication barrier to the customer

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- สะดวกเดินทางง่าย - ทำเลดีสะอาด - ใกล้รถไฟ พนักงานบริการดี
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
บอกเลยว่าสกปรกมาก ดีอย่างเดียวคือติดกับสถานีรถไฟฟ้า chow kit เงินมัดจำก็ไม่ให้คืน พอจะเช็คเอ้าท์ เจ้าของออกไปข้างนอกเลยไม่ได้เงินคืน แทนที่จะฝากลูกน้องไว้ ตั้ง 20 ริงกิต ท่อน้ำในห้องน้ำตัน ห้องเหม็นอับ อย่าไปเลย
Stayed 3 nights in Oct 2018