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Reviews of ibis Styles Kuala Lumpur Sri Damansara

3 out of 5
ibis Styles Kuala Lumpur Sri Damansara
No. 5 Jalan Cempaka SD 12/5, Bandar Sri Damansara, PJU 9, Kuala Lumpur, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 58 reviews" "
Rating 8 - Good. 28 out of 58 reviews" "
Rating 6 - Okay. 11 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Bang Ting

Stayed 1 night in Sep 2023
Response from Syahzrul Haizal on 19 Sept 2023
Dear Bang Ting, We very much appreciate your comments in regard to your stay with us at the Ibis Styles Kuala Lumpur Sri Damansara. It has always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely, Vengkates Rao Hotel Manager

6/10 Okay

Jin Ju

Travelled with family, Travelled with family and small children
Liked: Staff & service
Overall good price, ok facility bu the bed in the family room ( supposed to be king size) is very small.. only for 2 people or max with 2 1 very young kid
Stayed 1 night in Sep 2023
Response from SYAH on 7 Sept 2023
Dear Jin Ju, We very much appreciate your comments in regard to your stay with us at the Ibis Styles Kuala Lumpur Sri Damansara. It has always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely, Vengkates Rao Hotel Manager

4/10 Poor

SweeHiok

Business traveller
Disliked: Cleanliness, room comfort
Disappointed
The room doesn’t smell fresh. I got checked into a room that the shower has no water. Changed to a new room after unpacking and packed…then the mattress doesn’t feel flat.
Stayed 1 night in Jun 2023
Response from Syahzrul Haizal on 16 Jun 2023
Dear SweeHiok, Thank you for taking the time to tell us about your experience at Ibis Styles Kuala Lumpur Sri Damansara. Our sincere apologies that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis Styles, we always strive to provide a superior service experience to every guest. Therefore, your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem with the shower and mattress issue as per mentioned to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely, Vengkates RaoHotel Manager

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Response from Jennifer on 4 Nov 2022
Dear Mr Darryl,Warmest GreetingsThank you for the great feedback. We look forward to see you again.Kind Regards,Jennifer

10/10 Excellent

BARRYNICKER

Stayed 1 night in Aug 2022

8/10 Good

mohd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room decoration
Stayed 1 night in Aug 2022

10/10 Excellent

Ahsan

Stayed 1 night in Jun 2022

8/10 Good

Boon Boon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Moon

Stayed 1 night in May 2022

8/10 Good

Aida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
The hotel was quite good but the road going to the hotel was not. This is due to a lot of construction going around the hotel. Quite a number of pot hole on the road. Otherwise, the hotel per se is quite good
Stayed 1 night in Feb 2020
Response from Puvanesan.K on 2 Mar 2020
Dear Aida, Thank you for taking the time to tell us about your experience at the ibis Styles Kuala Lumpur Sri Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Puvanesan.K Front Office Manager

8/10 Good

Imran, penang

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from HOTEL MANAGEMENT on 3 Aug 2019
Dear Mr Imran, Thank you for your lovely comment and reviews. We look forward to see you and welcome you back again to the hotels.

10/10 Excellent

Eve, Oz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception and cafe were very friendly and helpful, great choice of breakfast menu and rooms were clean and well maintained. Reception area is well designed for guests waiting for pickup including a private bar area for meetings with clients or old friends. Definitely on my list for next time.
Stayed 2 nights in Jun 2019
Response from HOTEL MANAGEMENT on 3 Jul 2019
Dear Ms Eve, Thank you for your lovely comment and reviews. We look forward to see you and welcome you back again to the hotels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very well trained, very approacheable. Lots of variety for breakfast. Rooms very clean and well maintained.
Stayed 1 night in Jun 2019
Response from Hotel Management on 29 Jun 2019
Dear Value Guest, Thank you for your comment and reviews. We look forward to see you and welcome you back again to the hotels.

4/10 Poor

Bella, Damansara Damai

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The bathroom door is installed in such a way that only a small opening is allowed for guests to go in. A big-sized guest may not fit in. Security guard was being strict for parking outside for a few minutes when I wanted to help my aunt check in, which was annoying.
Stayed 2 nights in Apr 2019
Response from Hotel Management on 9 Jun 2019
Dear Ms Bella, Thank you for your comment and reviews. We will review the comment for further improvement on the service. We look forward to see you and welcome you back again to the hotels.

6/10 Okay

Verified traveller

Normal with no expectation. Soundproofing is poor - one can be easily overheard while talking in corridor. Room for improvement - WIFI, Breakfast and toiletries.
Stayed 3 nights in Mar 2019

10/10 Excellent

Haizlya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Mar 2019
Response from Hotel Management on 9 Jun 2019
Dear Ms Haizlya, Thank you for your comment and reviews. We look forward to see you and welcome you back again to the hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite, clean
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
near decathlon
Stayed 1 night in Mar 2019

6/10 Okay

nurul aqmar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Don't like the Transparent Toilet Glass Door
MY POINT : Actually the room is very clean, the design is modern, the furniture is nice and beautiful, the bed is soo comfort, but i personally don't like the 'open style bathroom'. What i mean is : 1. The sink in in the room (no permanent barrier). 2. The toilet and the shower area is divided with a wall, both with transparent glass door. The occupant can see the silhoutte when somebody using the toilet / shower. To prevent this, I have to off the lights whenever i wan t to use the toilet/shower. 3. There is a gap between the glass door and the wall/ceiling, so, the toilet smell can be sniffed in the room 4.There is no floor drop in the toilet area (the toilet floor level is same with room floor level), so, the occupant must make sure to not wet the toilet floor, if not, the water will flooded to the room floor. 5. The water pressure in the toilet is slow PLEASE UPGRADE : 1. Make floor drop /divider to prevent water from toilet go inside the room. 2. Don't divide the shower/toilet. 3. Please make the door not transparent. COMPLIMENT : The staff is very good. I forgot to take back my room deposit and the staff rush to find me at the parking area to give me the money. Tq.
Stayed 2 nights in Oct 2018

10/10 Excellent

KHAI IVAN

comfy stay with easy parking slot
Stayed 2 nights in Sep 2018
Response from Hubert Low on 14 Oct 2018
Dear Mr Ivan, Thank you for your great ratings and compliment See you again

10/10 Excellent

Teh

Comfy stay
Clean room and comfy bed/pillow. Breakfast and coffee was good
Stayed 1 night in Aug 2018
Response from Hubert Low on 14 Oct 2018
Dear Mr Teh, Thank you for your great ratings and compliment See you again

4/10 Poor

William

Liked: Property conditions & facilities, room comfort
Budget hotel with budget service
Not so good (stayed 4 night due to work), 1st day check in, room floor dusty, forgot to provide bath towel. Staffs lack friendliness. 2nd day evening went to cafe order tuna sandwich, it came grilled chicken sandwich. 3rd day evening came back, my room card expired, can’t use and need to renew another one. Bathroom supposed to have 1 bottle shampoo & 1 bottle shower cream, but they replaced shower cream with shampoo. I requested to change bedsheet, but didn’t. Surrounding are construction site, not convenient to walk out. Shophouses are about 600m away.
Stayed 4 nights in Jul 2018

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days in Ibis Styles.
Very nice hotel with excellent Staff, very polite and charming. Good value for money and close to Industrial Areas. In particular we were very well looked after by Femi in both bar and restaurants and he made our stay a pleasure.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yiuh Ru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this hotel
Overall, the whole experience is pleasant, especially the room, it is very comfortable, quiet yet practical. The staff is helpful enough and polite. The only thing concerns me is the breakfast, the food is really bad. And there are no transportation at all except grab car, So if you are tourist, better pick other location.

6/10 Okay

Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet very smelly
Room cleanliness still sastify but toilet was very smelly

8/10 Good

teik hooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Hotel close to the factory
The hotel staff give a suite due to my booking twin bed room is full for other customer.The room is quite big with living and bed rooms. Long sofa able to sleep one person.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic hotel
Very basic hotel. Open concept toilet which is not my liking. Not easy to find the hotel as the entrance from highway to the hotel is blocked. Have to enter from Jalan Cempaka SD12/5.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

6/10 Okay

bjp, Tokyo

Disliked: Property conditions & facilities
Noisey
Full of large and loud groups of tourists from China.
Stayed 2 nights in Jan 2018

6/10 Okay

jae in

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

daniel, singapore

Liked: Staff & service
Budget stay with friendly staff
Budget stay with friendly staff. Staffs are very helpful. Ample parking slot with with limit of 2.0 height limit at the basement. Can skip the breakfast, not only few selections,savw the $ and try near nearby food centre
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comfy bed and reviews
The make-up service was very slow. They took more than an hour to clean up my room, while I was at the lobby waiting for them to clean. On my 2nd last day, they didn't even bother to clean up the room, only changed the towels and make the bed. The used hand towel was still there and not replayed The toilet don't have ventilation, causing it to smell badly when I first use the toilet. The 4 days of breakfast were 90% similar. Therefore u can only stay maximum 2 days, because u will have the same breakfast everyday.
Stayed 1 night in Oct 2017

8/10 Good

Tajuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Value for money
Stayed 1 night in Sep 2017

8/10 Good

Mohd Shahibul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

SIEW KOOI

Liked: Staff & service, property conditions & facilities, room comfort
Family stay
Need to improve overall cleaneness. Carpets around the corridor is not vacumn and can see lots of dust and sands
Stayed 3 nights in Aug 2017

8/10 Good

SIEW KOOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable and recommended
Stayed 2 nights in Jun 2017

8/10 Good

SIEW KOOI

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Overall is good and recommended.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Overall experience was pleasant. I really enjoyed the short trip I had there. Will definitely visit again!
Stayed 1 night in Jun 2017

8/10 Good

saw fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of service

8/10 Good

Peggy, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
The toilet is clean very scared the hotel toilet is tirty

6/10 Okay

Samuel

Liked: Staff & service, property conditions & facilities, room comfort
comfortable bed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It served its purpose.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cotton candy bed
Super soft mattress compared with other hotel stay experience, not my preference as i couldnt sleep well. Thumbs up for room design, though shower room is indeed small.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort and nice
Previous stay for leisure/vacation. Nice room and comfort for a couple. Modern design that suit our short stay. Fresh environment with green based color. Recommend to others. The only thing that matters was the construction nearby which blocking the entrance road