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Reviews

4.1 / 5Very Good
1,898 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Jalan Alor
    9 min walk
  • Popular Location
    Pavilion Kuala Lumpur
    9 min walk
  • Popular Location
    Kuala Lumpur Convention Centre
    11 min walk
  • Airport
    Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    45 min drive

Choose dates to view prices

  • Deluxe Room

    Room Amenities

    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details
  • Club Room

    Room Amenities

    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details
  • Club Suite

    Room Amenities

    • City view
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details
  • Deluxe Room (Twin Tower View)

    Room Amenities

    • City view
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More details

About this area

Kuala Lumpur

Near a metro station, Hotel Istana Kuala Lumpur City Center is in Kuala Lumpur's Bukit Bintang neighbourhood, an area with good shopping. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and the area's natural beauty can be seen at KLCC Park and Batu Caves. Travelling with kids? Don't miss Berjaya Times Square, or check out an event or a game at Bukit Jalil National Stadium.

Popular Location

What's nearby

  • Jalan Alor - 9 min walk
  • Pavilion Kuala Lumpur - 9 min walk
  • Aquaria KLCC - 11 min walk
  • Kuala Lumpur Convention Centre - 11 min walk
  • Berjaya Times Square - 14 min walk

Getting around

  • Raja Chulan Station - 3 min walk
  • Kuala Lumpur Masjid Jamek Station - 7 min drive
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 48 min drive

Restaurants

  • Where to eat
  • Urban – Fine-dining restaurant with a bar. Serves lunch and dinner on selected days.
  • Taman Sari Brasserie – Serves breakfast, lunch and dinner daily. Reservations required. Kids' menu available.
  • Songket Lounge – Open daily.

About this property

Hotel Istana Kuala Lumpur City Center

Family-friendly Kuala Lumpur hotel in Bukit Bintang, walk to Pavilion Kuala Lumpur
Along with 2 restaurants, this hotel has a full-service spa and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. Rooms boast deep soaking bathtubs and offer free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find separate bathtubs and showers and free newspapers.
Air-conditioned accommodation at Hotel Istana Kuala Lumpur City Center offers a safe and free newspapers. 42-inch Flat-screen televisions come with premium cable channels.
Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes and slippers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna.
Bali-Bali Spa has 5 treatment rooms, including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.
The spa is open daily. Guests under 16 years old are not allowed in the spa.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Valet parking: MYR 25 per day
Parking height restrictions apply
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM
2 restaurants and 1 coffee shop/cafe
24-hour room service

Things to do

2 hot tubs
Children's pool
Full-service spa
Sauna
Steam room

Family friendly

Children's pool
Dry-cleaning service
Free cots/infant beds
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Malay

Business services

15 meeting rooms
Business centre
Conference centre

Spa

5 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Massages
Massage/treatment rooms
Reflexology
Spa open daily
Hot tub

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Deep-soaking bathtub
Hairdryer (on request)
Separate bathtub and shower
Towels

Entertainment

42-inch flat-screen TV
TV channels
premium channels

Food and drink

Free bottled water

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board (on request)
Safe
Slippers

Policies

Check-in

Check-in between 3:00 PM - noon
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

American Express
JCB International
Mastercard
Visa

Important information

Fees

 
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 64 per person (approximately)
  • Valet parking fee: MYR 25 per day
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets or service animals are allowed at this property. Parking height restrictions apply.

Property is also known as

  • Hotel Istana Kuala Lumpur City Center
  • Hotel Istana
  • Istana Kuala Lumpur City Center
  • Istana
  • Hotel Istana Kuala Lumpur City Center Hotel
  • Hotel Istana Kuala Lumpur City Center Kuala Lumpur
  • Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur
4.1

Very Good

5 - Excellent
722
4 - Good
776
3 - Okay
257
2 - Mediocre
99
1 - Poor
44
4.0
Cleanliness
4.2
Service and Staff
3.9
Amenities
3.7
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is positioned about a hundred metres from Rajah Chulan MRT station, so access to other parts of city is very convenient particularly during the rainy season.

Stayed 13 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities

The rooms need updating. Staff and breakfast was excellent

Stayed 14 nights in Jan 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Jan 2020

    3/5

      This traveller didn’t leave comments with their review
      Stayed 11 nights in Dec 2019

      1/5

      • Disliked: Staff & service, amenities, property conditions & facilities

      It was the worse Hotel we have ever stay in terms of cleanse and services. The room was soooo dirty. I think they never clean the carpet since build. the bathroom was full of mould even the water pop in a toilet had mould. The worse part was a bed . the bed was not standard and make noise when moving, not comfortable at all and the mattress and pillow were dirty and unclean we took a photos and complain about the pillows and instead of changing they just put another pillow case . NO blanket. I also think the bed has some insect or bugs as my parter's leg bitten. never recommend this hotel.

      Stayed 4 nights in Dec 2019

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