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Reviews of Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman South

3.5 out of 5
Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman South
No. 452 Jalan Tuanku Abdul Rahman, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 166 out of 448 reviews" "
Rating 8 - Good. 169 out of 448 reviews" "
Rating 6 - Okay. 64 out of 448 reviews" "
Rating 4 - Poor. 28 out of 448 reviews" "
Rating 2 - Terrible. 21 out of 448 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Obaidullah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 7 nights in Mar 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Maribel, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was outstanding. I really loved the hotel. The breakfast has lots of options. It’s a shame there’s no restaurant in the hotel. The rooftop food menu options is very limited. The second time I ordered the seafood pasta. I was laughing every time I had a bite. The seafood was 3 shrimps with heads and tails and a little calamari ring. SO RIDICULOUS. The cleaning crew was very nice, sweet and accommodating. Specially my room cleaner Mithon, super nice and sweet, always with a smile and a great attitude.
Stayed 7 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Mar 2024

10/10 Excellent

Tin Yan Grace

Liked: Cleanliness, staff & service, amenities
Staff is friendly throughout the stay and bery helpful. Much appreciated for their kind service.
Stayed 5 nights in Feb 2024

2/10 Terrible

Abdurrahman

Disliked: Staff & service, amenities
Dont pay for breakfast
Stayed 1 night in Feb 2024

6/10 Okay

James

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

MOHAMMAD

Disliked: Staff & service, property conditions & facilities
Room was a prison cell with no window or natural light. I consider expedia to be a part of this scam as if I was told I was booking a room with no view or fresh air I would not have continued with the booking. Enjoy the 250 Dollars you took from me you wont be seeing any more business from my side. Hilton should be ashamed to put their brand name on a property like this.
Stayed 5 nights in Jan 2024

10/10 Excellent

Castle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights here. The hotel itself is very clean and customer service is excellent. The area however could get a little tricky. The open market next door is kind of smelly and dirty, after the meat market closed, large size of rats running around. Kind of expected but still gross to look at. Very close to see the Twin tower and river of life, however…saw bunch of dead fish in there…not if someone dumped them or the water kill them…Sogo market is close by as well, price are really good if you are not into the brand names. Over all, a very good stay with just the hotel itself.
Stayed 3 nights in Jan 2024

10/10 Excellent

Didar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Marlyn Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good and convenient place to stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good view from the 21 floor, good service, very quiet Hilton standard for very cheap price.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Hasan

Travelled with partner
Stayed 1 night in Dec 2023
Response from Mohan Raj Thanapal on 5 Jan 2024
Dear Hasan,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Will comeback next time
Stayed 1 night in Dec 2023
Response from Mohan Raj Thanapal on 5 Jan 2024
Dear Sandra C,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

adrian

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Mohan Raj Thanapal on 5 Jan 2024
Dear Adrian,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

6/10 Okay

SEATON

Stayed 3 nights in Dec 2023

4/10 Poor

Pamela

Travelled with family
Disliked: Amenities
I guess it is true when they say you get what you pay for. The location was horrible. I paid for 2 nights..the room was not cleaned on the 2nd day.
Stayed 1 night in Dec 2023
Response from Mohan Raj Thanapal on 5 Jan 2024
Dear Pamela,Thank you for leaving us your honest feedback. I regret to note that your overall experience did not quite live up to your expectations and I apologize for the inconvenience this had caused. Please be assured that your constructive comments are much appreciated and duly noted for improvement.We hope that we will have the opportunity to welcome you back next time for a much better experience.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

DENIS

Liked: Cleanliness, staff & service, room comfort
Nice for a few days
Hotel was a typical Garden Inn . Staff nice enough , stayed for 5 nights and would stay again
Stayed 4 nights in Oct 2023
Response from Mohan Raj Thanapal on 5 Jan 2024
Dear Denis,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

PENTADBIRAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mohan Raj Thanapal on 13 Dec 2023
Dear Sir/Mdm,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

tai

Travelled with family
Liked: Staff & service
Room smells
Stayed 4 nights in Nov 2023
Response from Mohan Raj Thanapal on 13 Dec 2023
Dear Tai,Thank you for leaving us your honest feedback. I regret to note that your overall experience did not quite live up to your expectations and I apologize for the inconvenience this had caused. Please be assured that your constructive comments are much appreciated and duly noted for improvement. I hope that we will have the opportunity to welcome you back next time for a much better experience.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Haifa

Stayed 1 night in Nov 2023
Response from Mohan Raj Thanapal on 13 Dec 2023
Dear Haifa,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Mr Anil Kantilal

Liked: Cleanliness, staff & service, property conditions & facilities
It was five minute walk to monorail and loved the roof top pool , overall I loved the hotel
Stayed 6 nights in Nov 2023
Response from Mohan Raj Thanapal on 13 Dec 2023
Dear Mr Anil,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Jasper

Stayed 3 nights in Nov 2023
Response from Mohan Raj Thanapal on 29 Nov 2023
Dear Jasper,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

4/10 Poor

BALDEVBHAI M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mohan Raj Thanapal on 29 Nov 2023
Dear Baldevbhai M,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. As much as we noted you generally found your experience below your expectations, we hope you could find time to expand on your concerns and give us insight into what could have been done to meet your expectations areas. We hope that we will have the opportunity to welcome you back next time for a much better experience.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

Unais

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2023
Response from Mohan Raj Thanapal on 29 Nov 2023
Dear Unais,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

6/10 Okay

Wuttichai

Stayed 2 nights in Oct 2023
Response from Mohan Raj Thanapal on 18 Nov 2023
Dear Wuttichai,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were fantastic
Stayed 7 nights in Oct 2023
Response from Mohan Raj Thanapal on 18 Nov 2023
Dear Greg,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

Phan

Stayed 2 nights in Oct 2023
Response from Mohan Raj Thanapal on 14 Nov 2023
Dear Phan,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

Sasikaran

Travelled with family
Liked: Staff & service, property conditions & facilities
Value for $
Stayed 1 night in Sep 2023
Response from Mohan Raj Thanapal on 26 Oct 2023
Dear Sasikaran,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We thought the staff were great,courteous and helpful The shower spread water everywhere because the pressure was so high. An evening meal option would be nice.
Stayed 4 nights in Sep 2023
Response from Mohan Raj Thanapal on 23 Oct 2023
Dear Val,Thank you for making us as your choice of hotel during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay. Please be assured that your feedback has been duly noted. We look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Alaeddin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2023
Response from Mohan Raj Thanapal on 9 Oct 2023
Dear Alaeddin,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the second time I'd stayed at the Hilton Gardens and like last time I was very happy with my stay. When the air con stopped working, I was immediately moved to another room. I'd also like to recommend the Restaurant Santa (chapatti house) three hundred metres away from the hotel. Great food at a very reasonable price. The best chappatis.
Stayed 1 night in Sep 2023
Response from Mohan Raj Thanapal on 9 Oct 2023
Dear Gary,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can.We look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

SYED NASIRIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel wise. Lovely place really as based to explore KL. Good local restaurants around.
Stayed 2 nights in Sep 2023
Response from Mohan Raj Thanapal on 9 Oct 2023
Dear Syed Nasirin,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

Maarten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The queue during check in could be reduced with more staff or check in counters around peak times
Stayed 3 nights in Aug 2023
Response from Mohan Raj Thanapal on 25 Sept 2023
Dear Maarten,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We hope you enjoyed your stay with us. Please be assured that your constructive comments are much appreciated and duly noted for improvement. We look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jun 2023
Response from Mohan Raj Thanapal on 25 Sept 2023
Dear Ali,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

6/10 Okay

fatih

Liked: Cleanliness, staff & service
There was no door at shower room. Every where floating. 20th floor smelling very bad.
Stayed 3 nights in Aug 2023
Response from Mohan Raj Thanapal on 16 Aug 2023
Dear Fatih,Thank you for leaving us your feedback. I truly apologize for the shortfalls in our services. Please be assured that your feedback has been duly noted. Nevertheless, we look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon for a much-improved experience.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome rooftop pool.
Stayed 3 nights in Jul 2023
Response from Mohan Raj Thanapal on 17 Aug 2023
Dear Terence,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel ManagerHilton Garden Inn KL

6/10 Okay

Verified traveller

Travelled with group
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. Nice clean rooms, great breakfast and close to Chow Kit Monorail station.
Stayed 3 nights in Jul 2023
Response from Mohan Raj Thanapal on 24 Jul 2023
Dear Mark,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Sari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Jun 2023
Response from Mohan Raj Thanapal on 10 Jul 2023
Dear Sari,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

8/10 Good

Richard Tetsuya

Stayed 2 nights in Jun 2023

8/10 Good

Mee Kee

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Mohan Raj Thanapal on 26 Jun 2023
Dear Mee Kee,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

6/10 Okay

Harvey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Firstly, picture this hotel as a wannabe Hilton. If you go thinking its going to be 4☆then you will be disappointed. There were only 5 hangers , no drawers or shelves for clothes. The bathroom shower was powerful, but since there were no shower doors, the floor after shower was completely soaked. The elevators(3) was slow, no gym , the self serve laundry was 18 rm , free detergent. I liked the 25th floor swimming pool and bar ,view above. Staff were helpful and pleasant. Just dont expect" Hilton " standards. Hope this helps.
Stayed 5 nights in May 2023
Response from Mohan Raj Thanapal on 26 May 2023
Dear Harvey,Thank you for leaving us your honest feedback. I regret to note that your overall experience did not quite live up to your expectations and I apologize for the inconvenience this had caused. Please be assured that your constructive comments are much appreciated and duly noted for improvement.I hope we'll have the opportunity to welcome you back next time for a much better experience.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

SRUNYOU

Stayed 11 nights in Apr 2023

8/10 Good

Sunil

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2023
Response from Mohan Raj on 18 May 2023
Dear Sunil,Thank you for making us your hotel of choice during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Apr 2023
Response from Mohan Raj Thanapal on 9 May 2023
Dear Mohammed,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

chandrika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the king size bed
Stayed 1 night in Apr 2023
Response from Mohan Raj Thanapal on 9 May 2023
Dear Chandrika,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.Kind regards,Mohan Raj ThanapalHotel Manager

10/10 Excellent

Thomas, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding quality and service at a great value🙏
Stayed 1 night in Apr 2023
Response from Mohan Raj Thanapal on 28 Apr 2023
Dear Mr Thomas,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can.We hope to welcome you again soon.Sincerely,Mohan Raj ThanapalHotel Manager