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Reviews of Citin Masjid Jamek by Compass Hospitality

3 out of 5
Citin Masjid Jamek by Compass Hospitality
No. 7 Seksyen 33, Jalan Melayu, Off Jalan Masjid India, Kuala Lumpur

Reviews

6.8
Rating 10 - Excellent. 79 out of 636 reviews" "
Rating 8 - Good. 251 out of 636 reviews" "
Rating 6 - Okay. 176 out of 636 reviews" "
Rating 4 - Poor. 80 out of 636 reviews" "
Rating 2 - Terrible. 50 out of 636 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Arelli

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned before I checked in. Inconveniently moved into another room without prior notice. Second room just as dirty as the first.
Stayed 3 nights in Jan 2024

8/10 Good

osman

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

osman

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Balkar

Stayed 2 nights in Sep 2022
Response from Reservation on 20 Nov 2022
Dear Guest Thank you for the reviewHope to see you againThank you

10/10 Excellent

khalid

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Best price good
Stayed 2 nights in Aug 2022

4/10 Poor

Asnam Bin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Ariff Budiman

Breakfast poor
Bf very poor
Stayed 1 night in Aug 2022
Response from Reservation on 24 Aug 2022
Dear guest,Warm Greeting from Citin Hotel Masjid Jamek, Kuala Lumpur!!!Thank you for your kind review on... and for providing us with your feedback on our hotel's services and products during your recent stay with us. In the areas you mentioned, appropriate action had been taken. We value your feedback and comments in order to improve and ensure the satisfaction of our guests.We are glad you had a pleasant stay and hope to serve you again in the near future.Best Regards,Thank you,The Management

6/10 Okay

Muhammad Faizul

Travelled with group
Liked: Cleanliness, staff & service
A nice place to stay
Stayed 2 nights in Aug 2022
Response from Reservation on 24 Aug 2022
Dear Guest,Warm Greeting from Citin Hotel Masjid Jamek, Kuala Lumpur!!!Thank you for your kind review on... and for providing us with your feedback on our hotel's services and products during your recent stay with us. We value your feedback and comments in order to improve and ensure the satisfaction of our guests.We are glad you had a pleasant stay and hope to serve you again in the near future.Best Regards,Thank you,The Management

2/10 Terrible

Pankaj

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
usless staff .
avoid to stay there .no staff very bad service,even don’t clean the room.10 times called for shower gel
Stayed 2 nights in Jul 2022
Response from Reservation on 24 Aug 2022
Dear guest,Warm Greeting from Citin Hotel Masjid Jamek, Kuala Lumpur!!!Thank you for your kind review on... and for providing us with your feedback on our hotel's services and products during your recent stay with us. In the areas you mentioned, appropriate action had been taken. We value your feedback and comments in order to improve and ensure the satisfaction of our guests.We are glad you had a pleasant stay and hope to serve you again in the near future.Best Regards,Thank you,The Management

8/10 Good

Nooruddin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sue on 24 Feb 2020
Thank you for staying with us!

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is amazing
it is amazing hotel ... room and everything is excellent and powerful ... employees are helpful special in the reception part, thanks for all and thanks for the reception employee Mr. Ram
Stayed 3 nights in Dec 2019
Response from Sue on 16 Jan 2020
Thank you for staying with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Sue on 16 Jan 2020
Thank you for staying with us

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good.
Stayed 14 nights in Nov 2019
Response from Sue on 17 Dec 2019
Hi, sorry for the bad experience staying with us. We will improve our service for future

6/10 Okay

Zhariah

Travelled with family
Liked: Cleanliness, staff & service
Biasa-biasa
Semua ok je, tapi bilik yang diduduki tidak ada meja untuk menulis. Bantal yang digunakan seperti bantal kapas yang berharga RM12.
Stayed 2 nights in Dec 2019
Response from Sue on 17 Dec 2019
Thank you for staying with us! Have a nice day

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location for shopping is good & food places all nearby the only thing is the aircon is not strong enough
Stayed 3 nights in Nov 2019
Response from Sue on 6 Dec 2019
Hi, May I know your room number ? and your check out date. So I will bring this issue to management to follow up

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Oct 2019
Response from Sue on 29 Oct 2019
Thank you for staying with us! Have a nice day

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Sue on 18 Oct 2019
Thank you for staying with us ! Have a nice day

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
so dirty ，having cockroach..
Stayed 2 nights in Aug 2019
Response from Sue on 27 Sept 2019
Hi . May I know what room number your stay before? So I can follow up with the housekeeping department

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Sue on 27 Aug 2019
Thank you for staying with us ! Have a nice day :)

8/10 Good

M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good n happy
Stayed 1 night in Aug 2019

8/10 Good

Norlina

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019
Response from Sue on 5 Aug 2019
Thank you for staying with us ! Have a nice day

6/10 Okay

Arlinda, Kuching

Travelled with family
Liked: Staff & service
Ok and nice
Stayed 2 nights in Jul 2019
Response from Sue on 29 Jul 2019
Thank you for staying with us ! Hope to see you next trip Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to city centre of Kuala Lumpur
Stayed 3 nights in Jul 2019
Response from Sue on 29 Jul 2019
Thank you for staying with us ! Hope to see you next trip Have a nice day!

6/10 Okay

HASLIN, Kota Kinabalu

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location is good to get public transport
Stayed 2 nights in Jul 2019
Response from Sue on 29 Jul 2019
Thank you for staying with us ! Hope to see you next trip Have a nice day!

10/10 Excellent

Mr Andrew R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and great people
The service quality is second to none. What makes this hotel great us its people. We felt it was good value. As well as having bottled water in the room, there was a cold water dispenser by the lifts which is priceless in such hot climate. They had welcoming drink by the reception as well. I suggest frequent fumigation to get rid of the annoying little insects. They were also very resourceful to help us with practical hand-held scales when we needed to weigh our suitcases. We recommend this place as we had a very pleasant stay.
Stayed 3 nights in Jul 2019
Response from Sue on 29 Jul 2019
Thank you for staying with us ! Hope to see you next trip Have a nice day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness
The room was full cockroaches, which were especially abundant when switching off the light, and this made my stay there especially uncomfortable.
Stayed 1 night in Jul 2019
Response from Sue on 23 Jul 2019
Hi , May I know your room number?

4/10 Poor

V

Travelled with partner
Disliked: Property conditions & facilities
The aircon was not even cool.. Cant sleep at nite
Stayed 1 night in Jul 2019
Response from Sue on 23 Jul 2019
Hi. May I know what room number your stay ? So I will follow up with the person in charge .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Sue on 16 Jul 2019
Thank you for your support! Have a nice day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable nice
Stayed 1 night in Jun 2019
Response from Sue on 12 Jul 2019
Thank you for your support . Hope to see you next trip! Have a nice day

6/10 Okay

Verified traveller

Travelled with partner
Watch out for parkIng. You nees to pay RM7 per hour
Stayed 1 night in Jun 2019
Response from Sue on 16 Jul 2019
Thank you for your support! As mentioned in our website / all online bookings. We don't have any parking provided to our customer ,usually we will suggest the guest to park the card near to our hotel but its chargeable

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Sue on 25 Jun 2019
Thank you for staying with us . Have a nice day

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Sue / Reservation Department on 10 Jun 2019
Thank you for your support . Have a nice day

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Reservation Department on 3 Jun 2019
Thank you for your support . Have a nice day

8/10 Good

Masri

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No safety box in my room
Room no safety box...
Stayed 3 nights in May 2019
Response from Sue , Reservation on 17 Jun 2019
Hi. Thank you for your support and feedback . Hope to see you next trip

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from sue / reservation on 8 May 2019
Thank your for staying with us . Have a nice day

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Sue / Reservation Department on 6 May 2019
Thank you for staying with us ! Have a nice day :)

10/10 Excellent

MOKTAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD AND TIDY
Stayed 1 night in Apr 2019
Response from Sue / Reservation Department on 2 May 2019
Thank you for staying with us ! Have a nice day

6/10 Okay

Mohammed

Stayed 7 nights in Apr 2019
Response from Sue / Reservation Department on 2 May 2019
Thank you for staying with us ! Have a nice day

8/10 Good

dla, JB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2019
Response from Sue / Reservation Department on 25 Apr 2019
Hi. Thank you for your support :)

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
The hotel is run down, the rooms are terrible, ours was meant to be a ‘superior’ and didn’t even have a window (and this wasn’t disclosed when I booked) My girlfriend and I checked out after 30 minutes of being there and booked a different hotel for the night.
Stayed 1 night in Apr 2019
Response from Sue / Reservation Department on 18 Apr 2019
Hi. sorry for the bad experience stayed with us. May I know your arrival date and the booked name? So I will check and will bring up to the management

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019
Response from Sue / Reservation Department on 8 Apr 2019
Thankyou for staying with us ! Have a nice day :)

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Sue / Reservation Department on 8 Apr 2019
Thank you for staying with us ! Have a nice day

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good enough.
Stayed 3 nights in Mar 2019
Response from Sue / Reservation Department on 8 Apr 2019
Thank you for staying with us ! Have a nice day

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Fair for the price, Air Condition can be maintained well more
Stayed 2 nights in Mar 2019
Response from Sue / Reservation Department on 30 Apr 2019
Hi, Thank you for staying with us! May I know which room number you stay ? So I will follow up with our maintenance .

8/10 Good

Azri

Travelled with family
Liked: Cleanliness, amenities
Good. Will stay again.... TQ.
Stayed 5 nights in Mar 2019
Response from Sue / Reservation Department on 29 Mar 2019
Thank you for your support ! Have a nice day :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Sue / Reservation Department on 2 Apr 2019
Thank you for staying with us! Have a nice day! Hope to see you on next trip ;)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the masjid and near the metro station. Staff were friendly.
Stayed 15 nights in Feb 2019
Response from Sue / Reservation Department on 18 Mar 2019
Thankyou for your support! Have a nice day

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good..
Stayed 3 nights in Feb 2019
Response from Sue / Reservation Department on 13 Mar 2019
Thankyou. Hope to see you next trip

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Sue / Reservation Department on 2 Apr 2019
Thank you for staying with us . Have a nice day