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Reviews of Capri By Fraser Bukit Bintang

4 out of 5
Capri By Fraser Bukit Bintang
160, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 111 out of 152 reviews" "
Rating 8 - Good. 28 out of 152 reviews" "
Rating 6 - Okay. 7 out of 152 reviews" "
Rating 4 - Poor. 5 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.4/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely wonderful staff, very unique accommodations, great food…we didn’t want to leave.
Stayed 2 nights in Apr 2024
Response from Diyana on 15 Apr 2024
Dear Marleen,Thank you for your lovely review. We're thrilled to know that you had a wonderful experience staying with us, and were highly satisfied with our facilities, hospitality, and the feasibility of our hotel's location. It's such an honour to receive such impeccable feedback and always a pleasure to serve our guests. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

CARLOS

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very modern, comfortable and well located in central KL. I recommend it for either a short or long stay.
Stayed 1 night in Mar 2024
Response from Diyana on 2 Apr 2024
Dear Carlos,Thank you for your lovely review. We're very glad to know that you had a pleasant experience staying with us, and were highly satisfied with our facilities and the feasibility of our hotel. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location within a 7 minute walk of Metro station. Clean, well appointed rooms.
Stayed 3 nights in Mar 2024
Response from Diyana on 19 Mar 2024
Dear Benjamin,Thank you for your lovely review. We're thrilled to know that you had a wonderful experience staying with us, and were highly satisfied with our facilities and hospitality, as well as the location of our hotel. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Ka Chung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean and spacious. Good quality toiletries. Nice pool view. Swimming pool is a saltwater one, which I like a lot (though not preferable for everyone).
Stayed 2 nights in Mar 2024
Response from Diyana on 13 Mar 2024
Dear Ka Chung,Thank you for your lovely review. We're very happy to know that you had a wonderful experience staying with us, and were highly satisfied with our hospitality and facilities- especially our saltwater pool! Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, friendly staff, specious suite.
Stayed 4 nights in Mar 2024
Response from Diyana on 11 Mar 2024
Dear Ali,Thank you for your perfect rating. We're very glad that you enjoyed your stay with us and were satisfied with our facilities and hospitality. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Puay Tien

Business traveller
Liked: Cleanliness, property conditions & facilities
Love the clean n spacious room. Location is great, walking distance to local eateries and major malls.
Stayed 1 night in Mar 2024
Response from Diyana on 5 Mar 2024
Dear Puay Tien,Thank you for your lovely review. We're very glad to hear that you had a pleasant experience staying with us, and were highly satisfied with our hospitality facilities, and the location of our hotel. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Walkable to shopping centers and restaurants
Stayed 3 nights in Feb 2024
Response from Diyana on 4 Mar 2024
Dear Samantha,Thank you for the perfect rating! We're very glad you had a pleasant experience staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

8/10 Good

Jackson

Stayed 5 nights in Feb 2024
Response from Diyana on 29 Feb 2024
Dear Jackson,Thank you for your rating. We're glad you enjoyed your stay on the overall and hope we did not cause any inconveniences during your stay. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Imane

Liked: Cleanliness, room comfort
Don’t miss out!
Definitely would recommend to stay at Capri barest location and staff. Super clean and care about your comfort. Many amenities are available. We stayed also at Sleeping Lions which was a block away but NOTHING compared to Capri. Will be revisiting again and staying at Capri in the future.
Stayed 6 nights in Feb 2024
Response from Diyana on 23 Feb 2024
Dear Imane,Thank you for your lovely review. We're delighted to hear that you had a wonderful experience staying with us, and were highly satisfied with our facilities, hospitality, and the location of our hotel. Thank you for staying with us and we truly look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

8/10 Good

Brian

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Diyana on 23 Feb 2024
Dear Brian,Thank you for sharing your rating. We're very glad to know that you had an overall pleasant experience staying with us, we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

8/10 Good

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well maintained rooms. Great location and easily walkable to Pavilion and TRX.
Stayed 2 nights in Feb 2024
Response from Diyana on 20 Feb 2024
Dear Jeremy,Thank you for your rating. We're glad you had an overall pleasant experience staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Rommel Pagaduan

Liked: Cleanliness, amenities, property conditions & facilities
The staff are delightful.
Stayed 6 nights in Feb 2024
Response from Diyana on 20 Feb 2024
Dear Rommel,Thank you for the perfect rating! We're glad you had a pleasant experience staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Hung

Liked: Cleanliness, property conditions & facilities
Very good and big
Stayed 3 nights in Feb 2024
Response from Diyana on 20 Feb 2024
Dear Hung,Thank you for the perfect rating! We're glad you had a pleasant experience staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

8/10 Good

Sathia

Stayed 4 nights in Jan 2024
Response from Diyana on 13 Feb 2024
Dear Sathia,Thank you for your rating. We're glad you enjoyed your stay on the overall and apologise if any inconveniences were caused. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Jeris Ling Yi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
good location, private parking space but impatient guard assisting. nice room and relax area with some games
Response from Diyana on 26 Jan 2024
Dear Jeris,Thank you for your lovely review. We're very glad to know that you had a pleasant experience staying with us, and had a great time enjoying our facilities and the location of our hotel. We are however sorry for the unpleasant encounter you had with the personnel during your parking process, we will look into this matter for further improvements. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Diyana on 26 Jan 2024
Dear guest,Thank you for the rating. We're glad you had an above-expectations experience staying with us, we hope we have not caused any inconveniences during your stay. Thank you for choosing to stay with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Mathias

Stayed 1 night in Jan 2024
Response from Diyana on 13 Feb 2024
Dear Mathias,Thank you for the perfect rating! We're very glad you enjoyed your stay and look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Dewan Saquib

Liked: Cleanliness, amenities, property conditions & facilities
I had the Premier Studio, which was well designed and felt a lot more like a studio than a hotel room. Slightly unusual reception location on the 40th floor but otherwise a very nice hotel with an infinity pool.
Stayed 7 nights in Dec 2023
Response from Diyana on 15 Jan 2024
Dear Dewan,Thank you for your lovely review. We're thrilled to hear that you had a wonderful experience staying with us, and enjoyed our facilities and hospitality. We appreciate you choosing to stay with us and look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My recent experience at Capri by Fraser Bukit Bintang was nothing short of a nightmare. The premium room I booked was infested with mosquitoes, originating from the shower drain, forcing me to cover it with disinfectant wipes. The toilet had a repulsive issue of its contents resurfacing post-flush, creating an unsanitary and unbearable environment. The air conditioning was dysfunctional throughout my week-long stay, making the heat nearly intolerable. Despite reporting these problems, the maintenance staff insisted they were "normal" issues, displaying a dismissive attitude. Upon informing the manager, an Asian lady with glasses and short hair, about the myriad of issues, she responded with a nonchalant "ugh, okay," showing a complete lack of concern. To make matters worse, when I needed an urgent extension, they refused any discount, displaying a shocking lack of empathy. This experience has left me questioning the authenticity of positive reviews. I strongly caution potential guests to reconsider staying at Capri by Fraser Bukit Bintang, as the conditions and customer service are far below acceptable standards.
Stayed 4 nights in Dec 2023
Response from Diyana on 29 Jan 2024
Dear Michael,Thank you for taking the time to share your review. Please accept our sincerest apologies for the series of unacceptable incidents you experienced during your recent stay at with us. We truly regret any inconveniences caused and wished you had a far better stay.Regarding the mosquito infestation, toilet problems, and air conditioning issues, we can assure you that we are working closely with our maintenance team to conduct a thorough inspection and implement necessary measures to eliminate these concerns. It is unacceptable that you had to resort to unconventional methods to address the mosquito issue, and we apologize for the inconvenience this caused.Furthermore, we can assure you that Capri by Fraser, Bukit Bintang does not condone such behavior from its team members. All staff are well-trained to demonstrate helpfulness, respectfulness and service oriented. Rest assured, that your complaint is taken seriously and we are constantly monitoring our customer care standards.As for your request for a one-night extension, the room rate provided was lower than the rate being offered online, and it is comparable to rates at similar properties in the area during the same period. Once again, we apologise for the distress you experienced, and I appreciate your patience as we work to address and rectify each concern. We sincerely hope to have the opportunity to welcome you back and restore your faith in our hospitality.

10/10 Excellent

chee yap

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Diyana on 26 Dec 2023
Dear Chee Yap,Thank you for staying with us and we appreciate your lovely rating! We're glad you enjoyed your stay and hope to welcome you back soon to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Suzette

Travelled with group
Liked: Cleanliness, room comfort
A Place to Stay
Great location. Staff was friendly and helpful. Thought we had free breakfast, but had to pay one morning and not the next. Weird that check in was on the fortieth floor, but a lovely place.
Stayed 2 nights in Dec 2023
Response from Diyana on 26 Dec 2023
Dear Suzette,Thank you for sharing your review. We're very glad to know that you had a pleasant experience staying with us, and overall enjoyed the hotel's facilities and hospitality. We apologise for the inconveniences you experienced and hope these won't deter you from returning. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Diyana on 26 Dec 2023
Dear Jeffrey,Thank you for staying with us and we appreciate your lovely rating! We're glad to know you had a pleasant experience staying with us and hope to welcome you back soon to Capri by Fraser, Bukit Bintang.

4/10 Poor

Ezaaz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel needs to update the pictures they show online because we booked a room on exedia and the pictures of the room showed it had a Queen bed. But upon checkin, we were given two double beds. We told the attendent upon checkin but we were told that we can simply "join the two beds' ourselves.
Stayed 1 night in Dec 2023
Response from Diyana on 14 Dec 2023
Dear Ezaaz,Thank you for sharing your review. Please accept our sincerest apologies for the inconvenience and miscommunication you encountered, we will look into this matter urgently to ensure clear indications are displayed. We appreciate you pointing this out, and again, we're sorry for the unfortunate outcome. We hope to have the opportunity to welcome you back for a better stay at Capri by Fraser, Bukit Bintang.

10/10 Excellent

Wai Hong, Singapore

Liked: Cleanliness, property conditions & facilities
This is our second stay. We love the polite and friendly staff. Walkable to shopping and great foods.
Stayed 2 nights in Nov 2023
Response from Diyana on 6 Dec 2023
Dear Wai Hong,Thank you for your lovely review. We're very happy to know that you had a wonderful experience staying with us, and enjoyed our hospitality and facilities, as well as our location. Thank you for your continuous support and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

JI

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Diyana on 17 Nov 2023
Dear Jl,Thank you for the perfect rating! We're very glad you enjoyed your stay with us, and found everything to be in order. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Clark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Diyana on 14 Nov 2023
Dear Clark,Thank you for staying with us, and for the perfect rating! We're delighted to know you had an enjoyable experience staying with us, we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Staff were great. Hotel was super comfortable and modern. Loved it
Stayed 6 nights in Nov 2023
Response from Diyana on 10 Nov 2023
Dear guest,Thank you for your review. We're very happy to know that you had a wonderful experience staying with us, and found our facilities and hospitality to be beyond expectations. And very pleased that our staff delivered excellent service. Thank you for staying with us and we hope to welcome you back soon to Capri by Fraser, Bukit Bintang.

10/10 Excellent

EMILY, CUPERTINO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I just returned from a 4 night stay. The location is very convenient, we could go out to several different kinds of eateries nearby or to the Pavilion Food Republic where there is everything imaginable. I did not get a chance to use the gym or pool because I was tired every evening after a day of sightseeing, but they looked clean and inviting. The hotel description on Expedia had touted a free area shuttle but when I asked, it was not the case. They should have taken that information out, otherwise was misleading. Our room was cleaned meticulously everyday. There were dishes and microwave which was very convenient. The decor was tasteful and modern, the bed very comfortable and there was a nice seating area. Home away from home! The only thing I had a hard time with were the soap and shampoo dispenser pumps which were clamped inside a holder that made it very difficult to pump anything out. I had to pump about 50 times to get only a small amount with difficulty. It was very frustrating. The light in our shower was out and it was too dark to see which pump was for what until I finally got out a flashlight to determine what they were. The staff was very friendly and helpful.
Stayed 4 nights in Oct 2023
Response from Diyana on 2 Nov 2023
Dear Emily,Thank you for your lovely review. We're elated to know that you had a wonderful experience staying with us, and had a good time enjoying our facilities, hospitality, and the location of our hotel. And very pleased that our staff delivered excellent service and were accommodative and attentive. We are however sorry for the minor inconveniences you experienced, our hotel does provide free shuttle, but only on certain time and to certain destinations- information is available on our IPTV. We take note on our bathroom amenities for our respective department to rectify, we appreciate you pointing these out. Thank you for staying with us and we hope to welcome you back soon to Capri by Fraser, Bukit Bintang.

10/10 Excellent

pik kuen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Diyana on 20 Oct 2023
Dear Pik Kuen,Thank you for the rating! We're very happy to know that you had a pleasant experience staying with us, and enjoyed our facilities and hospitality. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Denielle

Liked: Cleanliness, property conditions & facilities
I found the staff to be very very accommodating on a daily basis, friendly and very caring everything was clean, accessible beautiful pool. We could have done with some Netflix or other movies on the TV but other than that it was perfect for family all couples great view
Stayed 10 nights in Sep 2023
Response from Diyana on 16 Oct 2023
Dear Denielle,Thank you for your lovely review. We're very happy to hear that you had a wonderful experience staying with us, and had a good time enjoying our facilities and hospitality. We're very pleased that our staff delivered exceptional service, and were extremely accommodative. We are however sorry for the underwhelming experience you had with the in-room entertainment, we take note of this matter for our further improvements. Thank you for staying with us and we're excited for your return to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
Good location, love the cleanliness of the room.
Stayed 3 nights in Apr 2023
Response from Diyana on 3 Oct 2023
Dear Grace,Thank you for your lovely review. We're very happy to hear that you had a wonderful experience staying with us, and found our hospitality and facilities to be above expectations. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Penny

Liked: Cleanliness, amenities, property conditions & facilities
I only spent one night here so too bad I didn’t get to experience most of the amenities. However the room felt so comfortable, clean and welcoming the moment I stepped in. The only issue to raise is that the cleaner came into my room unannounced due to bad communications on the hotel’s end (she thought the room needed cleaning) so in future the cleaners should knock or ring for privacy reasons just incase, but she was very apologetic. The breakfast was good but relatively expensive so not sure if worth it. Overall still an enjoyable stay.
Stayed 1 night in Sep 2023
Response from Diyana on 3 Oct 2023
Dear Penny,Thank you for your lovely review. We're very happy to hear that you had a wonderful experience staying with us, and found our hospitality and facilities to be above expectations. We are however sorry for the unfortunate incident you experienced with our housekeeping staff, we take note of this matter and will guide our staff for further improvements, we appreciate your understanding. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Liyana

Stayed 3 nights in Sep 2023
Response from Diyana on 3 Oct 2023
Dear Liyana,Thank you for staying with us and we truly appreciate the rating! We're very glad to know you had an enjoyable stay with us, we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Highly recommend staying here
My stay at Capri was first class. The room and bed was incredibly comfortable, the staff were all super helpful and very nice.. the pool was great as well. Couldn’t fault anything.
Stayed 2 nights in Aug 2023
Response from Diyana on 16 Aug 2023
Dear James,Thank you for your lovely review. We're very happy to know you had a pleasant experience staying with us, and found everything to be above expectations. We look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Diyana on 14 Aug 2023
Dear guest,Thank you for your positive feedback. We're very happy to know you had a pleasant experience staying with us. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Romain

Stayed 1 night in Jul 2023
Response from Diyana on 21 Aug 2023
Dear Romain, Thank you for your perfect rating! We're very happy to know you enjoyed your stay, we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Ansari

Stayed 2 nights in Jul 2023
Response from Diyana on 14 Aug 2023
Dear Ansari,Thank you for your positive feedback. We're very happy to know you had a pleasant experience staying with us. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Joao

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Diyana on 24 Jul 2023
Dear Joao,Thank you for the perfect rating. We're very happy to know that you enjoyed your stay. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Noor Faezah

Liked: Cleanliness, amenities, property conditions & facilities
Love everything about capri.
Stayed 2 nights in Jul 2023
Response from Diyana on 20 Jul 2023
Dear Noor Faezah,Thank you for your lovely review. We're very happy to know that you had a pleasant experience staying with us, and that everything was in order. Thank you for staying with us and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

8/10 Good

Kee G

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Diyana on 7 Jul 2023
Dear Kee G,Thank you for your rating. We're glad to know that you enjoyed your stay with us, we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Francesca

Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly
Response from Diyana on 5 Jul 2023
Dear Francesca,Thank you for your lovely review. We're very happy to know that you had a pleasant experience staying with us. We appreciate you choosing to stay with us, and we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Nurhafizah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to pavilion & 7-11.It takes few minutes to reach.Excellent room with clean toilet & bread.For sure to come back again if were to go kl again.Receptionist during arrival was very polite gentleman.He explain patiently where to go & all. Great experience!
Stayed 2 nights in Jun 2023
Response from Diyana on 3 Jul 2023
Dear Nurhafizah,Thank you for your wonderful review. It's really rewarding for us that you found your stay impeccable. We couldn't be more thrilled to hear that you had a wonderful time enjoying our hospitality, facilities, and other offerings! And very pleased that our staff delivered exceptional service. We hope to be welcoming you back very soon to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Lai Yin

Stayed 6 nights in Jun 2023
Response from Diyana on 3 Jul 2023
Dear Lai Yin,Thank you for staying with us. We're very happy to receive the perfect rating, and to know that you enjoyed your stay. We look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Seng Kee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very well upkeep and the room is large and very comfortable. It is also not too far to walk to the shopping and food area
Stayed 2 nights in Jun 2023
Response from Diyana on 3 Jul 2023
Dear Seng Kee,Thank you for staying with us. We're very happy to receive the perfect rating, and to know that you enjoyed your stay. We look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Chuan

Liked: Cleanliness, room comfort
Generally great!
Everything was fantastic, from its location to the cleanliness, the design and comfort etc. The only downside is the longthy time to wait for check-in. We had to wait for almost 30min for our turn to check-in despite a non-peak period at 7pm.
Stayed 3 nights in May 2023
Response from Diyana on 7 Jun 2023
Dear Chuan,Thank you for your lovely review. We're very happy to know that you had a pleasant experience staying with us, and that you found our facilities and location to be exceptional. We are however sorry for the wait you experienced during check-in, we take note of this shortfall for our team to further improve on this area. We hope to be welcoming you back soon to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Alexis

Stayed 4 nights in May 2023
Response from Diyana on 21 Jun 2023
Dear Alexis,Thank you for your rating. We're very glad to know that you enjoyed your stay, we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great location, good facilities
A short walk to the Pavilion and other shopping malls. All the facilities are new and are in working order. Enjoyed the sauna, gym, and the gaming facilities. Room was clean and comfortable.
Stayed 2 nights in May 2023
Response from Diyana on 30 May 2023
Dear guest,Thank you for your review. It's really rewarding for us that you found your stay impeccable. We couldn't be more thrilled to hear that you had a wonderful time enjoying the hospitality, facilities, and other offerings! We hope to be welcoming you back very soon to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Selamat bin Ahmat

Liked: Cleanliness, amenities, property conditions & facilities
I had an early check in and complementary late check-out. That was lovely. Everything was excellent. Staff are lovely & friendly. I just wish they have an egg station for breakfast but it alright. Breakfast spread is more than enough. Outside and around the property there is no nearby convenience stores. But walk to pavilion & bukit bintang is abt 5mins. Overall, a rested stay & wonderful experience! Keep up the excellent work capri.
Stayed 2 nights in May 2023
Response from Diyana on 26 May 2023
Dear Selamat,Thank you for your lovely review. It's really rewarding for us that you found your stay impeccable. We couldn't be more thrilled to hear that you had a wonderful time enjoying the hospitality, facilities, and other offerings! And very pleased that our staff delivered exceptional service. We hope to be welcoming you back very soon to Capri by Fraser, Bukit Bintang.

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a very new hotel and the room size is very reasonable for the price. Highly recommend this hotel.
Stayed 3 nights in May 2023
Response from Diyana on 26 May 2023
Dear Jun,Thank you for staying with us. We're happy to know that you enjoyed your stay with us, we appreciate your kind review and look forward to welcoming you back to Capri by Fraser, Bukit Bintang.

8/10 Good

Muhammad Hadri Hamiz

Stayed 4 nights in May 2023
Response from Diyana on 13 Jun 2023
Dear Hadri,Thank you for staying with us. We're glad to know you enjoyed your stay with us, we look forward to welcoming you back to Capri by Fraser, Bukit Bintang.