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Reviews of Kowloon Shangri-La, Hong Kong

5 out of 5
Kowloon Shangri-La, Hong Kong
64 Mody Road, Tsim Sha Tsui East, Kowloon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful experience, a quality hotel with superb atmosphere & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Easy
Stayed 2 nights in May 2024

10/10 Excellent

ELVIRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kowloon Shangri-La is a beautiful hotel! We chose the Deluxe Harbour View room and we were amazed by the view we woke up to every morning; and the nighttime view of the lighted harbour! The room is spacious. Value for your $$$. The location is close to everything! Staff was great!
Stayed 3 nights in May 2024

10/10 Excellent

aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

Sha

Stayed 4 nights in Apr 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great food options, Great Italian, Angelini. Beautiful lounge and good service
Stayed 5 nights in Apr 2024

10/10 Excellent

HangYing

Stayed 2 nights in Dec 2023

10/10 Excellent

Rehamreham@gmail.com

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent Location 2 metro stations near and hotel Hotel view
Stayed 4 nights in Apr 2024

10/10 Excellent

Alok

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was very tired.
Stayed 3 nights in Apr 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Exclente services and great staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn, Victoria

The sea view and it was quiet. I had the best rest for four nights
Stayed 4 nights in Apr 2024

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Beng Huat Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking floor contained 2nd hand smoke. My 2 rooms did not have an adjoining door
Stayed 3 nights in Mar 2024

10/10 Excellent

Tony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John Dexter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

jesse, lakeville

Stayed 1 night in Mar 2024

8/10 Good

keyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

David Charles Wheeley

Liked: Cleanliness, staff & service, property conditions & facilities
I was a little disappointed that I was upgraded to a Horizon Club room but not to the Horizon Club - what was the point? Carpeting in some areas threadbare - not what was expected. Otherwise an excellent stay!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Great location, wonderful attentive staff. Our room was a deluxe horizon club Harbour view and exceeded our expectations. The Horizon Club is a winner and worth the extra outlay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice, staff was very helpful and attentive. Love how they change the carpets in the elevators everyday. The exercise machines needed a little attention. Like the spin bike was not able to be working and another bike did not have TV.
Stayed 3 nights in Mar 2024

10/10 Excellent

chu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jarley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable convenaient easy access to transportation very nice breakfast buffet
Stayed 3 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 6 Mar 2024
Dear Jarley,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Saher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and quiet. Near the MTR, Shops and other facilities.
Stayed 8 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 23 Feb 2024
Dear Saher,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property
Nice property, attentive service, and good location.
Stayed 2 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 21 Feb 2024
Dear Michael,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Dominic,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

CATHY

Stayed 2 nights in Feb 2024

2/10 Terrible

Peifeng

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good. But we lost money in the safe in the room. Very sophisticated operation. They took half of the money from each bundle so the theft would not be detected when checking out.
Stayed 2 nights in Dec 2023
Response from Aidan Chung, Director of Operations on 19 Feb 2024
Dear Peifeng, Thank you for your feedback. We are pleased to hear that you had a good stay with us. We are sorry to hear about the said incident that occurred, and would like to assure you that our team has been fully committed to providing assistance both during your stay and afterwards. Should you have any further questions or concerns, please don't hesitate to reach out to our duty manager.With kind regards,

10/10 Excellent

Randall, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will never experience customer service as I enjoyed in this hotel. Coupled with the beautiful hotel, and spacious rooms, I never wanted to leave.
Stayed 4 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Randall,Thank you for your wonderful recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Leif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Well equiped. The staff was great. Near everything. I will stay there again
Stayed 1 night in Feb 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Leif,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Christopher,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ray

Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Ray,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Frank Kwok Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Feels comfortable staying in the hotel.
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 21 Feb 2024
Dear Frank,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

6/10 Okay

Kathryn

Travelled with partner
The room furnishing is dated, with dirty stained and dusty curtain. Wind down service is really unnecessary; to make thing worse, the staff rang the bell at 9pm and opened the door immediately.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Kathryn,Thank you for staying with us and for your feedback. Your constructive criticism is very much appreciated and certainly does assist us in maintaining the standards we require and you are entitled to expect. We look forward to welcoming you back soon. Kind regards

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 21 Feb 2024
Dear Karen,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Chun, Princeton Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel location and service !
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Chun,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear John,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Yongjie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Yongjie,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Ronald,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Arjun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay so far during the many trips to HK
Fantastic. You came to a clean room and turn down service was impeccable. Very friendly and helpful staff from bellman, to concierge (we troubled him quite a lot for getting to places using MTR but he was patient in explaining us the same things over and over ). Housekeeping was great and quick.
Stayed 2 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Arjun,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Memory,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Patrick

Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Patrick,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Reachable with MTR station at your door step.
Stayed 4 nights in Dec 2023
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Ricky,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Perfect location.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Steven,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Yeung

Stayed 7 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Yeung,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

HEE SIEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and it was like a back to home feeling after spending the daytime exploring Hong Kong. Housekeeping service was clean and efficient. Hotel staff were helpful and rendered help readily by tracing the cab i took from hongkong palace museum back to the hotel.
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Hee Siew,Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was particularly attentive, especially the conceirges and staff who cared for the Horizon club level guests. We had a superb experience in every way. We will definitely stay @ this property whenever we are in Hong Kong.
Stayed 1 night in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Jay,Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Jean-Pierre

Travelled with partner
Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Jean-Pierre,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Christine,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,