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Reviews of The Windsor Castle

4 out of 5
The Windsor Castle
Kodimatha, Kottayam, Kerala

Reviews

6.4
Rating 10 - Excellent. 3 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 3 out of 22 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Anish

Stayed 1 night in May 2023

8/10 Good

Karan

Liked: Staff & service
Good place to stay
The resort was nice but the rooms need upkeep
Stayed 1 night in Mar 2019

2/10 Terrible

pamela, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disorganised staff, run down Hotel. Loud guests who were disruptive and not managed by Hotel staff. Would not recommend
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good ambiance for the out side of the property Good place for walking and dine out But in side the property and and the leadership of the friendiffice has to be improve the customer support inter personal relationships
Stayed 4 nights in Mar 2019

6/10 Okay

M

Disliked: Staff & service
Not parallel to price hotel staff was not honest before they promised something else and then they didn’t fulfill that
Stayed 2 nights in Dec 2018

2/10 Terrible

abe thomas, good for those who want to rest.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and not comfortable
Rude front office staff with zero courtesy! Rooms very hot, AC not good. No windows!! No exhaust in wash room! Over all horrible. Not good for business travellers. I won't stay here again or recommend to anyone. May be good for wedding reception guests who don't need to stay but just need a room to change etc.
Stayed 1 night in Dec 2018

8/10 Good

Alexander job

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stay was good and comfortable. The manager at the restaurant went above his duty to see if the food was good and our stay comfortable.
Stayed 1 night in Jul 2018

4/10 Poor

Karim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dated place with poor service
Stayed 4 nights in Jul 2018

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gishnu on 3 Jun 2018
Thanks for your Review!!!! We're so glad to have a guest like you and hope to receive you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed in a bungalow, lovely setting on canal. we were well looked after.
Response from Gishnu on 1 May 2018
Thanks for your valuable review!!! We're very pleased to have a guest like you, very glad to hear from you about our service, hope to receive from you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Response from Gishnu on 21 Apr 2018
Thanks for your valuable comment! We are very pleased to have a guest like you and we hope to receive you again...

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff. very professional
Response from Gishnu on 2 Dec 2018
Thanks for staying with us and your valuable Feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though advertising premium channels, there were none except for some select english landguage news. The grounds to the hotel were very nice. The staff was attentive.
Stayed 2 nights in Mar 2018
Response from Gishnu on 22 Mar 2018
Thanks for staying with us, we appreciate your feedback! we'll take the necessary actions to correct the fault.

10/10 Excellent

inderjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New year eve at Windsor castle , kottayam
It was amazing , the staff was cooperative in providing the facilities . In the absence of the concerned personal the front desk manager hurried with for boat services . It was a memorable experience
Stayed 1 night in Dec 2017
Response from shamon on 6 Jan 2018
Dear Sir, Many more thanks for the valuable feedback. please suggest your friends and family about our resort and hotel. and we are inviting you and your family once again to join windsor family.

4/10 Poor

Cemal, Buffalo,NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is a 2 Star Hotel with US standards
Bed sheets and towels are very old and stained. There is no tissue in the room. While hotel staff are nice but not many speaks English. Which is unusual for India. It is a 2 star hotel with US standards.

4/10 Poor

Bill, Minnesota

Disliked: Cleanliness, property conditions & facilities, room comfort
Room
The room did not look clean. The room was very hot amd it took a long time to cool off. The bathroom was not clean and there was no hot water. I had to take cold shower. The hotel staff was OK. Yhe restaurent was OK. The restaurent staff was Ok. The food was OK. Overall, the the room was not worth the money.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Nice property but hotel itself needs fixing up
Stayed 3 nights. Rooms need updating. Mixed results with staff: some very friendly while others not so pleasant. Great property for strolling down to waterfront.

4/10 Poor

p j, bangalore

Disliked: Cleanliness, property conditions & facilities, room comfort
comments
noisy maintenance work going on during afternoon hours on floor above our room without any intimation. stopped only after strong intervention by me with the management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Very spacious and clean hotel. The staff were very good. Especiall Geno in the office went extra mile to process my request. Generally very Good and offerdable.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not the worst, but very far from the best
Overall the hotel is Ok for the price. The staff was friendly, even though the bus boys/ serving helpers clothes were dirty sometimes. The room had antique furniture, was spacious and seemed cleaned upon arrival. However, the first day housekeeping did not clean the bathroom, they just made the bed and replaced the towels. This was corrected for the duration of the stay after I mentioned it to the front desk. The hotel breakfast was complimentary ( traditional Indian breakfast) but offered limited choices. The restaurant/buffet prices were overpriced, very overpriced. The hotel sits right on the edge of the town, which for a foreigner is a little bit inconvenient. My friends whom I visited stay at Hotel Aida, which is in the town, cheaper, newly renovated and is in closer walking distance to the shops. Windsor Castle does sit on an extraordinary piece of property. If the hotel was renovated and there was a place to sit and enjoy the view of the review, this place would be marvelous! If you are looking at Windsor Castle, you should be looking at Hotel Aida.

8/10 Good

Aliamma, Bangalore

Liked: Cleanliness, room comfort
A conveniently located hotel for our quick visits
The hotel appears like a castle from the highway , a few kilometres away from Kottayam towards Thiruvalla.The staff identified us and our check in was very smooth and we were escorted to the room along with our baggage.We covered Muvattupuzha,Pala,Kanjirappally,Kottayam,Thiruvalla,Chenhannur ,Omallur and Eraviperoor, visiting our relatives while enjoying rain and the lush green of the interior of Kerala. We could also visit a famaous pilgrimage centre at Mannar called Parumala Church. The hotel served as accommodation for our visits.Before leaving, we took a round of the exterior of the hotel to enjoy the garden and the panoramic view of the lake and the scenery.

6/10 Okay

Beatriz

Disliked: Property conditions & facilities
Justo
Muy justo, parece que hace tiempo fue un buen hotel, pero ahora está viejo y descuidado. El agua caliente de l ducha tarda más de 10 minutos en salir.
Response from Gishnu on 3 Jun 2018
Thanks for your Feedback!!!!! we're very sorry for the inconvenience caused, we'll definitely take all outcomes for our property to seem more comfortable to all guest