Suite, 1 Queen Bed, City View | Exterior
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Reviews of Peerless Hotel Kolkata

4 out of 5
Peerless Hotel Kolkata
12 Jawaharlal Nehru Road, Kolkata, West Bengal

Reviews

7.0

Good

Rating 10 - Excellent. 52 out of 248 reviews" "
Rating 8 - Good. 87 out of 248 reviews" "
Rating 6 - Okay. 52 out of 248 reviews" "
Rating 4 - Poor. 36 out of 248 reviews" "
Rating 2 - Terrible. 21 out of 248 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Weidong, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

6/10 Okay

Kali

Travelled with partner
Liked: Staff & service
Tne check in staff was not very customer friendly, especially duty manager
Stayed 7 nights in Jan 2024

2/10 Terrible

Pabitra

Stayed 6 nights in Jan 2024

4/10 Poor

Mily Roy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cleanliness is terrible. Damp and peeling walls, carpets have not been cleaned since decades., no ventilation system in bathroom , very stuffy But staff are very polite and helpful.
Stayed 2 nights in Jan 2024

4/10 Poor

nilsen

Travelled with family
Disliked: Cleanliness, amenities
AC makes you sick as ducts are dusty and full of bacteria. Windows sealed close. No fresh air.
Stayed 1 night in Jan 2024

4/10 Poor

nilsen

Travelled with family
Disliked: Property conditions & facilities
AC ducts very dirty, dusty, not cleaned for years, contain microbes, make you sick with cough in chest after 1 night stay. Windows sealed, closed, no fresh air openings. Felt very sick after stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Anusheela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Puneet

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst hotel ever for the price
This was one of the dirtiest hotels I’ve ever been to. The carpets both inside and outside the rooms weee really dirty. Bathroom were in a really shabby condition and in fact I am pretty sure it even had mold in it. For the money they charge it was at best a one star hotel experience. I would never stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Pallab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work. It will be good to have a functional TV.
Stayed 2 nights in Dec 2023

4/10 Poor

Pradip

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Raymond

Business traveller
Liked: Property conditions & facilities, room comfort
Kolkata Accommodation at its best
A great hotel in the heart of Kolkata Clean, close to shopping and a friendly staff. I always stay at the Peerless Inn when in Kolkata.
Stayed 1 night in Nov 2023

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
There is an UNMARKED switch outside the bathroom which controls the water heater. It is easy to turn off with light switches. and I believe when the room key is removed.
Stayed 2 nights in Oct 2023

8/10 Good

Mohua Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
It was great to stay here
Stayed 2 nights in Jul 2023

10/10 Excellent

Zahedul

Liked: Cleanliness, staff & service

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nirmal and Sarfraz have been extraordinarily hospitable
Stayed 1 night in Nov 2022

10/10 Excellent

Sayeed

Liked: Staff & service, amenities, property conditions & facilities
Very convenient place to stay in Kolkata. Everything is within walking distance.
Response from Sayoni on 7 Nov 2022
Dear Mr. Sayeed,Thank you for staying with us and for your valuable feedback. We look forward to welcome you back soon.Warm regards

10/10 Excellent

Sayeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay in Kolkata. Everything is within walking distance.

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is clean and well taken care off, very friendly staff and security personnel . Very convenient location for shopping and get around the city for sight seeing. My wife and I enjoyed the Stay..
Stayed 2 nights in Oct 2022

2/10 Terrible

Sajib

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stupid
Stayed 1 night in Oct 2022

4/10 Poor

Jyoti Ranjan

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2022

4/10 Poor

SARAD

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The Property is in bad condition. Bathroom require upkeep. Room not cleaned properly. Dirty Curtains
Stayed 2 nights in May 2022

8/10 Good

Santosh Kumar

Business traveller
Liked: Room comfort
Review is already given.
The room service is very pathetic and condition of TV is not good , even it is not in working condition. I am very much disappointed by the service given and will not recommend to other to stay.
Stayed 2 nights in Apr 2022

8/10 Good

Shinichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very convenient. The breakfast has a variety of food choices. The door key was broken but hotel staffers immediately fixed with their electricians.
Stayed 2 nights in Mar 2022

8/10 Good

MOHAMMAD ALI HAIDER

Travelled with partner
Liked: Cleanliness, staff & service
Service staffs were very cordial and supportive. Room Cooling is not satisfactory
Stayed 3 nights in Mar 2022

4/10 Poor

Abhishek

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old property, aging rooms, no toiletries, no slippers and no wardrobe in the room.
Stayed 1 night in Nov 2021

8/10 Good

SANJAY KUMAR

Business traveller
Liked: Cleanliness, staff & service
Out of 10 will give 5.7
In wash room please provide routine item like, tooth brush, saving items, bathing gaun, komb. Remains all good.,
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the middle of the city. Very close to the metro and the bus station. I was housed in the new building and that was very nice. Previously, I had stayed in the old building and the bathroom was not clean. I was told that those rooms are being renovated. The staff is very helpful and friendly. Parking may become an issue if there are other events going on, though the staff tries to help out. On site restaurants have excellent food. Overall had an excellent stay.
Stayed 2 nights in Feb 2020
Response from Hotel Management on 11 Mar 2020
Dear Guest, We Thank You For Choosing Our Hotel For Your Stay and Your Encouraging Feedback About the Hotel ,We Look Forward To Welcome You Back Soon.

8/10 Good

SHOMRAT S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Team Peerless on 2 Mar 2020
Dear Guest, We Thank You For Doing Business With Us We Look Forward To See You Back Again. Regards, Hotel Management

2/10 Terrible

Verified traveller

Business traveller
Booked 3 rooms. At the check in hotel said they had reservations for 2 rooms only. Hotel staff took no initiative to resolve the issues with Hotel.com. They said they didn’t even have the number to contact Hotels.com. Luckily the online chat of Hotels.com was a big help. The agent resolved the issue in less than 15 minutes. So, highly dissatisfied with Peerless Inn, but quite satisfied with Hotels.com.
Stayed 1 night in Feb 2020
Response from Hotel Management on 13 Feb 2020
Dear Guest, We Regret About The Inconvenience Caused To You, We Assure You Improvement In Our Services Next Time And We Thank You For Your Feedback About The Hotel. We Look Forward To Welcome You Back Soon. Regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I and my wife stayed at Peerless Inn for 04 nights from 20-24 January 2020. We chose this hotel for its location and being a 4* we were expecting basic minimum standards. Our nightmare started from the time we checked in. Since, we had booked online and prepaid for the entire duration of our stay, we were compelled to endure the nightmare. We were first allotted a room on 03rd floor, overlooking a hollowed out dilapidated building so it was not possible to even open the windows. On complaining, next day we were allotted a room on the 08th floor overlooking a street infested with Hawkers and the Hawkers were so loud that it is impossible to rest during day time. Nights were worse, every morning we got up with severe backache since, the beds had ‘bonnell spring’ mattresses. And being used to ‘natural foam’ mattresses, we just could not sleep. Apparently, for environmental reasons, drinking water in the rooms was provided in glass bottles that were supposedly refilled with purified water. However, from Day 2, I started having stomach cramps and an upset tummy. After Day 3, we realized that the water being supplied was from dysfunctional UV water filters and was being handled in a very unhygienic manner. We immediately, switched over to bottled water and thankfully started recovering. The F&B arrangements were no better. Fresh juices were being mixed with water and every morning we had to ask for freshly squeezed juices without dilution. At breakfast, uncleared tables/plates were
Stayed 4 nights in Jan 2020
Response from Regards, Hotel Management on 28 Jan 2020
Dear Guest, Extremely Sorry To Hear About Your Experience At the Hotel. We Have Taken This Matter To Our Higher Authority for Betterment Of our Product and Services. We assure You Improvement In our Services Next Time. Looking Forward to See Back Soon..

4/10 Poor

Meetali, Delhi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Imagine hearing hawker calls through your 8th floor window..thats how soundproof they were. The apparently filtered water was being filled at a run down UV filter, which was not even working. At breakfast, excepting Chicken sausage, there was no other non veg item. Further, we were given diluted juice, and they knew exactly what they were serving !! The staff is so reluctant to clean tables as if it hurts their ego to do so...the first time we have come across such a lopsided approach in our experience in hospitality. In all, a very disappointing experience never to be repeated and forewarning to others.
Stayed 4 nights in Jan 2020
Response from Regards, Hotel Management on 28 Jan 2020
Dear Guest, Extremely Sorry To Hear About Your Experience At the Hotel. We Have Taken This Matter To Our Higher Authority for Betterment Of our Product and Services. We assure You Improvement In our Services Next Time. Looking Forward to See Back Soon..

8/10 Good

Aaron, Seattle WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location right in the heart of Kolkata. Good breakfast buffet with both Indian and international options. The breakfast buffet was somewhat crowded at peak times and also during the weekends with guests from what looked like a wedding party.
Stayed 5 nights in Jan 2020
Response from Hotel Management on 24 Jan 2020
Dear Guest, We Thank You For choosing Our Hotel For Your Stay and Your Feedback About the Hotel, We Will Surely looki Into It for Our Betterment, We Look Forward To Welcome You Back Soon..

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean. Helpful staff. Very close to New Market which makes it harder to get in and out because of the traffic. Food quality at the restaurants have gone down significantly from the last time i stayed here. Hopefully the management will take care of it.
Stayed 2 nights in Dec 2019
Response from Hotel Mangement on 24 Jan 2020
Dear Guest, We Thank You For Choosing Our Hotel For Your Stay and Feedback About the Hotel, We Would Surely Follow It and Resolve it For Our Betterment , We Look Forward To Welcome You Back Soon..

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff are not friendly, no respect for guest, i have late check in with my french colleague ,it was terrible. Saff was like "want to stay here els you can leave".
Stayed 2 nights in Jul 2019
Response from Team peerless on 21 Dec 2019
Dear Guest, Extremely Sorry To Hear About Your Experience At the Hotel. We Have Taken This Matter To Our Higher Authority for Betterment Of our Product and Services. We assure You Improvement In our Services Next Time. Looking Forward to See Back Soon.. Regards, Hotel Management

10/10 Excellent

Raju, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good, the staff was courteous and the dining facility was excellent
Stayed 3 nights in Nov 2019
Response from Team Peerless on 19 Dec 2019
Dear Guest, We Thank You For Doing Business With Us And Your Feedback Is Highly Important To Us For Our Improvement. We Look Forward To See You Back Again. Warm Regards, Hotel Management

8/10 Good

Soumen, Melbourne

Travelled with family
Liked: Amenities
Location of the hotel is really great. But their standard has fallen. They do not provide the toiletaries any more. You have to ask.
Stayed 6 nights in Nov 2019
Response from Warm Regards, Hotel Management on 16 Dec 2019
Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon. Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon.

2/10 Terrible

sami

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean dirty filthy disgusting
Stayed 4 nights in Dec 2019
Response from Warm Regards, Hotel Management on 16 Dec 2019
Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Regards, Hotel Management. on 16 Dec 2019
Dear Guest, We Thank You For Doing Business With Us , We Look Forward To Welcome You Back Soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need proper customer service training . They are not trained well
Stayed 2 nights in Jul 2019
Response from Hotel Management on 6 Dec 2019
Dear Guest, Extremely Sorry for your experience at the hotel, as well as we thank you for sharing your feedback with us. We will work on improving our services. And we hope to see you back soon.

2/10 Terrible

CONG

Stayed 9 nights in Nov 2019

6/10 Okay

dinar, dhaka

Disliked: Amenities, property conditions & facilities
need to improve there service. dnt have proper amenities.
Stayed 4 nights in Oct 2019
Response from Warm Regards, Hotel Management on 10 Nov 2019
Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from HOTEL MANAGEMENT on 5 Nov 2019
Dear Guest, We Thank You For Doing Business With Us And Your Feedback Is Highly Important To Us For Our Improvement. We Look Forward To See You Back Again. Warm Regards, Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Rooms in main block (especially bathrooms) are in very poor condition including mould. Not fit for use at any price.
Stayed 1 night in Oct 2019
Response from Hotel management on 5 Nov 2019
Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property does not have many of the facilities like bathrobes for both the borders, slippers that any decent hotel normally provide to the client. Cleanliness was good, however, the room had a broken latch.
Stayed 2 nights in Jun 2019
Response from Hotel Management on 1 Jul 2019
Dear Guest, We Regret About The Inconvenience Caused To You And We Thank You For Your Encouraging Feedback About The Hotel. We Look Forward To Welcome You Back Soon. Regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Hotel Manager on 4 Jun 2019
Dear Guest, Thank you for your remarks, Hope to see you back soon.

10/10 Excellent

Rajib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms, good food, good room service.
Stayed 1 night in May 2019
Response from Hotel Manager on 4 Jun 2019
Dear Guest, Thank you for your encouraging feedback, hope to see you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good facilities and location were good. Food costs extremely high. Property maintenance requires better maintenance
Stayed 1 night in Apr 2019
Response from Hotel Mangement on 2 May 2019
Dear Guest, Thank You For Your Encouraging Comment, We Look Forward To Welcome You Back Soon.

4/10 Poor

Asma, Usa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Behavior of front desk manager name Nancy was very rude Nd bad .
Stayed 3 nights in Apr 2019
Response from Hotel Mangement on 2 May 2019
Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a perfect location. Just outside there is a large market area and a lot of street food to experience. The staff was friendly and also helpful. The rooms were spacious. We did not have any issues and would definitely recommend This hotel to everyone.
Stayed 2 nights in Apr 2019
Response from Team Peerless on 2 May 2019
Dear Guest, We Thank You For Doing Business With Us And Your Amazing Feedback. Your Issues Have Been Noted. We Look Forward To See You Back Again.

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Team Peerless on 2 May 2019
Dear Guest, We Thank You For Doing Business With Us And Your Amazing Feedback. Your Issues Have Been Noted. We Look Forward To See You Back Again.