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Reviews of JW Marriott Hotel Kolkata

5 out of 5
JW Marriott Hotel Kolkata
4A, J.B.S. Haldane Avenue, Kolkata, West Bengal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 194 reviews" "
Rating 8 - Good. 30 out of 194 reviews" "
Rating 6 - Okay. 6 out of 194 reviews" "
Rating 4 - Poor. 6 out of 194 reviews" "
Rating 2 - Terrible. 13 out of 194 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great Hotel. Magnificent Breakfast. Can't fault the hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Deb, Union City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at JW Kitchen was awesome
Stayed 1 night in May 2024

10/10 Excellent

Soumik, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. The room I got was fantastic. Dining options within the property was superb. Loved the Asian restaurant. Pool area was beautiful to hang out. Bit inconvenient to get to the main parts of the city.
Stayed 1 night in Mar 2024

10/10 Excellent

Ritu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Gym in the City
All is good about the property, it is neat and clean with amazing gym facility with good trainers, food is amazing. It is vibrant with young energy.
Stayed 1 night in Feb 2024

10/10 Excellent

AMITABHA, Sewaren

Stayed 4 nights in Feb 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and the hospitality is incredible.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amitesh

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Jan 2024

10/10 Excellent

Tanya

Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Tanuka

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was very friendly and knowledgeable . They treated my 7 month old baby Arya like she was an celebrity .Thankyou we had a wonderful stay
Stayed 2 nights in Jan 2024

8/10 Good

Aviral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant and relaxing stay at the JW Marriott Kolkata. Everything was amazing at the property, from the politeness and attentiveness of the staff, good vibes all around, large, open and quiet indulgences, luxurious and clean rooms, round the clock service from the staff. I would especially like to mention Ankita from the reception area for making my check-in and check-out experience seamless, Chetan for always checking up on me and my family during breakfast and dinner, Florence for always accommodating us to spend time at the JW lounge. All the staff were always polite and courteous. Only one point I felt where some attention is required. Kolkata being a warm and humid city, I was expecting the air conditioning in the property and the rooms to be cold and comfortable but it wasn't really so. I found it somehow manageable but not comfortable for a cozy good night's sleep.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anmol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Someshekhar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kid enjoyed his stay! Staff like Alamgir made his breakfast buffets so much special! Loved the attention to detail and guest satisfaction
Stayed 4 nights in Nov 2023

10/10 Excellent

Aniruddha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and all the staff were always friendly and extremely supportive. Everyone had a smile on their face when helping me out irrespective of how busy things got in general
Stayed 1 night in Nov 2023

10/10 Excellent

MIKHAEL, Walpole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Neha Kapoor on 26 Oct 2023
Dear Mikhael,Thank you for using JW Marriott Kolkata. We are happy to hear that you had a comfortable stay.Looking forward to welcome you back soon.

2/10 Terrible

Prateek

Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and efficient. Indrani was especially lovely and welcoming to us. We really appreciated her thoughtfulness and the welcome she gave us. There was an issue with a pickup from the city but the chief concierge Aman Shangari apologized for the mixup and sorted it all out. We appreciated his quick resolution of the situation.
Stayed 4 nights in Oct 2023

10/10 Excellent

Saagar

Stayed 2 nights in Sep 2023

4/10 Poor

VIMAL, HICKSVILLE

Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, calm place to stay, just a shame that the pool looks over the flyover. Staff very (maybe overly) attentive
Stayed 1 night in Sep 2023

10/10 Excellent

STEPHEN ANDREW

Travelled with family
Liked: Amenities
The staff from all the different departments were very kind, courteous, helpful & pleasing. The best part of our stay was the staff. I would recommend this hotel to others based on that fact only.
Stayed 13 nights in Jul 2023
Response from JW Marriott Kolkata on 9 Aug 2023
Thank you for your valuable feedbak Mr Stephen. We look forward to welcoming you!Regards,Neha KapoorDirector of Rooms

10/10 Excellent

Sandipan, Santa Clara

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from JW Marriott Kolkata on 9 Aug 2023
Thank you for your valuable feedbak. We look forward to welcoming you!Regards,Neha KapoorDirector of Rooms

10/10 Excellent

saiful

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kolkata.
Amazing hospitality, they went out of their way to make us feel special, we celebrated our daughters 10th birthday. They decorated the rooms, gave us cakes in the room and on breakfast. I have stayed in all the other 5star properties in Kolkata, and I must say JW Marriott has indeed stolen my heart. Will definitely stay here next time I am in Kolkata.
View from the room.
Stayed 2 nights in Jul 2023
Response from JW Marriott Kolkata on 9 Aug 2023
Thank you for your valuable feedbak Mr Saiful. We look forward to welcome you back soon!Regards,Neha KapoorDirector of Rooms

2/10 Terrible

Awinish

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Service for front office was not amicable with customer.
Stayed 2 nights in Aug 2023
Response from JW Marriott Kolkata on 9 Aug 2023
Dear Mr. Awinish,Please accept my most sincere apologies for the inconvenience caused to you during the stay. Will surely look into the feedback and work on the same.Regards,Neha KapoorDirector of RoomsJW Marriott Kolkata

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise to get a fabulous hotel at an economy hotel price. Superb service and courteous staff. Got a great driver for a private trip and airport ride. Location away from the tourist sites. A la carte offered, but buffet not superb.
Stayed 2 nights in Jun 2023
Response from JW Marriott Kolkata on 9 Aug 2023
Thank you for your valuable feedbak Mr John. We look forward to welcoming you!Regards,Neha KapoorDirector of Rooms

8/10 Good

SANGEETA, lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Team JW Marriott Kolkata on 9 May 2023
Dear Sangeeta,Thank you for sharing review in regard to your stay at JW Marriott Kolkata.The dedicated team makes it possible to render suave undulated services with extravagance opulenceWe would look forward to welcome you back soon in your next visitBest Regards, General Manager JW Marriott Kolkata

8/10 Good

TANZEEM

Stayed 1 night in Apr 2023
Response from Team JW Marriott Kolkata on 9 May 2023
Dear Guest,Thank you for sharing review in regard to your stay at JW Marriott Kolkata.The dedicated team makes it possible to render suave undulated services with extravagance opulenceWe would look forward to welcome you back soon in your next visit.Best Regards, General Manager JW Marriott Kolkata

10/10 Excellent

Kumar, Waxhaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to get to most places. Service was excellent.
Stayed 3 nights in Apr 2023
Response from General Manager on 28 Apr 2023
Dear Guest,We are gratified to receive your feedback, sharing your recent experience with us.As been described, we are delighted to provide you with the comfort and luxury which Marriott is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence.Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work.Let us know when you plan your next visit!Best regards,General ManagerJW Marriott Kolkata

10/10 Excellent

Jagdish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from General Manager on 28 Apr 2023
Dear Guest,We are gratified to receive your feedback, sharing your recent experience with us.As been described, we are delighted to provide you with the comfort and luxury which Marriott is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence.Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work.Let us know when you plan your next visit!Best regards,General ManagerJW Marriott Kolkata

4/10 Poor

YuanQing

Stayed 3 nights in Feb 2023
Response from Team JW Marriott Kolkata on 28 Apr 2023
Dear Guest,Thank you for providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. I do hope you would treat this experience in isolation and provide us another opportunity to showcase the hospitality we are known for.Best RegardsGeneral ManagerJW Marriott Kolkata

10/10 Excellent

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff, service, and food!
Stayed 8 nights in Feb 2023

8/10 Good

Kanchita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent from all staff especially mirinmoyee
Stayed 1 night in Feb 2023

10/10 Excellent

Dipra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 8 nights. Really good property (though the views arent much to write about but thats not really what the hotel is about). Great staff and service and the rooms are top notch. My only complaint if I have to have one is that the breakfast got a bit repetitive after a few days. Other 5 star hotels tend to have greater variety but the food was excellent either way
Stayed 8 nights in Feb 2023

10/10 Excellent

BHASKAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Praimraj

Stayed 2 nights in Jan 2023

2/10 Terrible

Sanjeev

Stayed 2 nights in Dec 2022

10/10 Excellent

Malavika

Stayed 1 night in Oct 2022

10/10 Excellent

PARTHA, KATY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very clean
Stayed 4 nights in Sep 2022

10/10 Excellent

amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 1 night in Jul 2022

10/10 Excellent

Satyavarni

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Roop

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had the worst experience. So i booked a room for a day for my dad’s birthday through expedia app, and i paid for 3 guest mom dad and my brother. And i paid additional charge for all meals and special deal which included spa worth 1000 and few more things. So when my family reached hotel for check in , they were asking money for 3rd guest meals when I already paid through expedia. I showed them everything, mailed them everything and that no terms n conditions were written as they were stating. They were just not listening at all and was like in expedia they show meals for 3 guest but we have different policies so you’ll have to pay this much amount of money for the 3rd guest meals. Though I literally paid extra for meals for all. Anyway When they asked for special deals they refused to give that as well and said we dont have such thing you’ll have to talk to our manager for that. They were being ridiculous. It literally spoiled my dad’s birthday. I wanted to give him a memorable stay so that he’d relax and have a great time. And just never going to book again here. Worst experience ever.
Stayed 1 night in Apr 2022

10/10 Excellent

nikhil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very clean and comfortable stay
Stayed 3 nights in Apr 2022
Response from Sumeet Suri on 18 Apr 2022
Dear Guest, Thank you for sharing review in regard to your stay at JW Marriott Kolkata. It is always encouraging to hear positive review, particularly when it comes from those who matter the most to us – you! We appreciate you choosing to stay with us during these unusual times. We would look forward to welcome you back soon in your next visit Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

8/10 Good

Ritima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at JW Marriott Kolkata was good overall. Housekeeping executive Tanmay was very efficient, and so was Angira at the reception. The executives at the coffee shop during breakfast were a bit lackadaisical, but pulled up their socks after complaining. Food was good, and had great variety.
Stayed 1 night in Mar 2022
Response from Sumeet Suri on 18 Apr 2022
Dear Guest On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you! Your words of appreciation towards Tanmay and Angira is highly motivating. Also, your feedbacks towards the breakfast experience is duly noted. Taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for and your feedback will helps us to deliver the best of services for your future visits. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. We would look forward to welcome you back soon in your next visit. Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

10/10 Excellent

Harrison

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Sumeet Suri on 18 Apr 2022
Dear Guest, We are gratified to receive your feedback, sharing your recent experience with us. As been described, we are delighted to provide you with the comfort and luxury which Marriott is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence. Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work. Let us know when you plan your next visit! Best regards, Sumeet Suri General Manager, JW Marriott Kolkata

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Even though I specifically booked a non smoking suite, all they could offer was a smoking suite. So I had to downgrade to a regular room. The front office check in clerk downright lied about it saying I booked a smoking suite by mistake even though my reservation clearly stated non smoking.I would never recommend this hotel in future
Stayed 2 nights in Feb 2022
Response from Sumeet Suri on 18 Apr 2022
Dear Guest, Thank you for choosing to stay at the JW Marriott Kolkata and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback regarding the room reservation glitch with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. I do hope you would treat this experience in isolation and provide us another opportunity to showcase the hospitality we are known for. Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

8/10 Good

Iptika

Stayed 1 night in Feb 2022
Response from Sumeet Suri on 2 Mar 2022
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata. By taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for. However if you can share your experience on overall hotel stay in little more detail so that we can ensure to deliver the best of services for your future visits. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. We would look forward to welcome you back soon in your next visit. Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

10/10 Excellent

Tamali

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property
Stayed 1 night in Feb 2022
Response from Sumeet Suri on 25 Feb 2022
Dear Guest, Thank you for sharing a 5-star review in regard to your stay at JW Marriott Kolkata. It is always encouraging to hear positive review, particularly when it comes from those who matter the most to us – you! Once again, we appreciate you taking the time to share your feedback. We would look forward to welcome you back soon in your next visit Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

10/10 Excellent

Sanjit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 2 nights in Jan 2022
Response from Sumeet Suri on 25 Feb 2022
Dear Sanjit, Thank you for sharing a 5-star review in regard to your stay at JW Marriott Kolkata. It is always encouraging to hear positive review, particularly when it comes from those who matter the most to us – you! We appreciate you choosing to stay with us during these unusual times. We would look forward to welcome you back soon in your next visit Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

2/10 Terrible

Pratik

Stayed 1 night in Jan 2022

10/10 Excellent

Saranjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living up to the expectation
Stayed 1 night in Jan 2022

10/10 Excellent

Sumedh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 2 nights in Dec 2021