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Reviews of Ethnotel, Kolkata Airport

3.5 out of 5
Ethnotel, Kolkata Airport
71/1 Jessore Road, Airport 2.5 No Gate, Kolkata, West Bengal

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 114 reviews" "
Rating 8 - Good. 49 out of 114 reviews" "
Rating 6 - Okay. 22 out of 114 reviews" "
Rating 4 - Poor. 11 out of 114 reviews" "
Rating 2 - Terrible. 4 out of 114 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Surajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

10/10 Excellent

Rajinder

Liked: Cleanliness, staff & service, property conditions & facilities
I am satisfied with service
Stayed 1 night in Mar 2024

10/10 Excellent

Bhojnarine

Stayed 1 night in Feb 2024

10/10 Excellent

Indranil, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ethnotel, Kolkata is a very nice property close to Netaji Subhas Chandra Bose International Airport in Kolkata, India. The rooms are good, staff members are very helpful. The quality of food and beverages from the in-property restaurant is pretty good. I would highly recommend this hotel to anyone who likes to stay close to the Kolkata International Airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport
Comfortable hotel close to the airport. Excellent staff who took care of all of our needs.
Stayed 2 nights in Jan 2024

8/10 Good

JAGADEESWARAN

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
no foot mat in the bathroom and bed room. Bath room was look like dirty. Otherwise food was very good, staffs are very polite, friedly and their approach was very good.
Stayed 1 night in Dec 2023
Response from Anik on 23 Dec 2023
Dear Jagadeeswaran, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We are really sorry for the cleanliness of your room and bathroom. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to airport, and very clean, especially compared to other hotels in area.
Stayed 1 night in Nov 2023
Response from Anik on 23 Dec 2023
Dear John, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Mimansha

Stayed 1 night in Nov 2023
Response from Anik on 23 Dec 2023
Dear Mimansha, We are extremely apologetic to hear about your experience at Ethnotel. We would like to reassure you that we have noted down your feedback and that it will be shared with the concerned department immediately. Our goal is to provide guests with warm, efficient, and personalised service, and we take that very seriously. Guest safety is our first preference. We look forward to your future return, and we will strive to meet and exceed your expectations. Once again, we truly apologise for the inconvenience.

10/10 Excellent

BOUQUET

Liked: Cleanliness
Excellent service
Stayed 1 night in Sep 2023
Response from Anik on 23 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
As I stay in USA , I always trust this hotel from parents who lived in India for their air travel need , they are awesome , safe and very good
Stayed 1 night in Aug 2023
Response from Anik on 23 Dec 2023
Dear Mr. Abhishek, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicinity....clean Service was helpful Food was good, but a little expensive
Stayed 2 nights in Mar 2023
Response from Anik on 23 Dec 2023
Dear Renee, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Rita

Liked: Staff & service, amenities
Staff were helpful and could accommdate me in an alternative room that was peaceful
Stayed 2 nights in Feb 2023
Response from Anik on 23 Dec 2023
Dear Rita, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Donald, Boise

Stayed 1 night in Sep 2022
Response from Anik on 23 Dec 2023
Dear Donald, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Kundan, Coppell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located by the airport. A good value forthe money.
Stayed 2 nights in Sep 2022
Response from Anik on 23 Dec 2023
Dear Kundal, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Kundan, Coppell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itis a nice hotel to stay. Staff were friendly and helpful and courteous.
Stayed 1 night in Sep 2022
Response from Anik on 23 Dec 2023
Dear Kundal, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Pratima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Anik on 23 Dec 2023
Dear Pratima, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Soumyasanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Anik on 23 Dec 2023
Dear Soumyasanta, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kamalakanta

Stayed 2 nights in Jun 2022
Response from Anik on 23 Dec 2023
Dear Kamalakanta, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and excellent breakfast. Very good and helpful staff
Stayed 1 night in Feb 2020
Response from Anik on 23 Dec 2023
Dear Anonymous, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Koushik Banerjee, RDM on 11 Dec 2019
Dear Guest, Thank you very much for taking the time to give your valuable feedback about your recent stay at the “Ethnotel”. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments have been passed on to our fellow Team Members. At “Ethnotel”, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Thanks again, and we hope you'll choose Ethnotel next time when you're in Kolkata. It was indeed a pleasure having you stay with us at the “Ethnotel” and we look forward to welcoming you back soon. If your time permits, it would be great if you could post a nice 5 star comments on , and many thanks .

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super helpful. Obviously not five-star-but very good value, and I would stay here again .
Stayed 1 night in Dec 2019
Response from Koushik Banerjee, RDM on 11 Dec 2019
Dear Guest, Thank you very much for taking the time to give your valuable feedback about your recent stay at the “Ethnotel”. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments have been passed on to our fellow Team Members. At “Ethnotel”, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Thanks again, and we hope you'll choose Ethnotel next time when you're in Kolkata. It was indeed a pleasure having you stay with us at the “Ethnotel” and we look forward to welcoming you back soon. If your time permits, it would be great if you could post a nice 5 star comments on , and many thanks . Regards, Team Ethnotel

2/10 Terrible

Sen

Travelled with partner
Disliked: Amenities
I missed a few basic things in this hotel. The bathroom had no space near the basin to keep anything, the drainage was poor so the water from the shower would flow into the toilet area and no toilet roll holder - a first for me! I would have expected a safe in the hotel but there was none - not in the rooms nor at the reception to keep the valuables. Overall, a poor 3 star!
Stayed 2 nights in Oct 2019
Response from Koushik Banerjee,Rooms Division Manager on 25 Oct 2019
Dear Guest, Namaskar!!!!! At the outset I would like to take this opportunity to thank you on behalf our entire team for considering Ethnotel for your stay in Kolkata and giving us an opportunity of serving you. We appreciate you taking out your valuable time to share this wonderful feedback which goes a long way in boosting the team spirit and helping them outperform every-time. Your feedback as shared is of utmost importance to us and will surely be looked into with corrective measures wherever applicable. We look forward to your next visit and the joy of serving you. It would be great to see you return soon and have many more memorable experiences with us at the Ethnotel, Kolkata!

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Koushik Banerjee on 17 Oct 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Koushik Banerjee on 4 Oct 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience.

10/10 Excellent

Atanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Exceptional. This hotel has a class (period). Very neat and clean property, nice and friendly stuff, well decorated rooms. Food in the breakfast doesn't have the most amazing buffet lineup, but it won't leave one hungry, for sure. Lots of options and to top the buffet spread it also has a made to order dosa and omelette counter. Dinner menu pretty nice as well, they don't offer buffet but their made to order menu has tons of varieties and items are tasteful - their chicken tikka and fish tikka from the appetizer menu is a must try. And for vegetarians, crispy corn is a wise choice. From entry menu, their fish delicacy is worth a mention and ofcourse don't forget to try the sweet yogurt. Ohh and the stuffs make the food tastes even better with the splendid care. Aside from food, hotel's room service needs a mention as well. They ensured our room is sparkling clean every morning, and never forgot to refill the bottled water. Front desk is accommodating, ask for something above and beyond - they would do their best. Ethnotel, many thx! For everything.
Stayed 8 nights in Sep 2019
Response from Koushik Banerjee on 1 Oct 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience.

8/10 Good

ANIRBAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Koushik Banerjee,Rooms Division Manager on 20 May 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them, and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience.

6/10 Okay

Dipankar

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Koushik Banerjee,Rooms Division Manager on 18 May 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience. Best Regards, Team Ethnotel

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Just stayed one night because of the near location to the airport. There is nothing to complain about, the hotel is well organized, airport shuttle was possible (c.a. 200 Rupees), the room was clean and comfortable, and the staff is very helpful and attentive.
Stayed 1 night in Mar 2019
Response from Koushik Banerjee,Rooms Division Manager on 18 May 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience. Best Regards, Team Ethnotel!!

10/10 Excellent

Ajay, Morristown, TN, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient. People at the check in counter were courteous. Food was good and reasonaly priced.
Stayed 1 night in Mar 2019
Response from Koushik Banerjee,Rooms Division Manager on 18 May 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience. Best Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business trip Perfect property very close to Kolkata airport
Stayed 1 night in Mar 2019
Response from Koushik Banerjee,Rooms Division Manager on 18 May 2019
Dear Guest, Namaskar!!!! We thank you for sharing your experience with us. It is great to know that you consider our hotel in your good books and that your experience with us was at par with your expectations. We are happy that we could delight you with our service standards and amenities. Your appreciation of our associates has been shared with them and they are happy to have served you well. Many thanks for your wonderful rating and recommendation. It would be our pleasure to welcome you back with another remarkable experience. Best Regards, Team Ethnotel!!!!!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Got what I expected. Clean, friendly but does not provide airport pick up and drop off complientary considering selling point is closeness to airport. I had to pay extra. But overall great.
Stayed 1 night in Feb 2019

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Subhasish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel. Efficient.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel very close to Kolkata Netaji Subhas Chandra Bose International Airport. They also provide transportation with a reasonable charge to and from the airport. Also there isan restaurant which is of pretty good standard, also in room dining is available. I highly recoomend this prioperty for people willing to stay close to the airport )espacially if you have very early morning and late night flight schedules).
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
They took quite long to help fix the wifi connection. Bed was not comfortable ... seems too old & well used.
Stayed 1 night in Nov 2018

6/10 Okay

Pabittra Ranjan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Big Boss
Driver took me to Airport was very very rude. One point driver was saying he was doing me favour that he taking me to Airport @ that time of night. I said I paid for that service, he is not taking me free.That's why I was not happy with this service.
Stayed 1 night in Aug 2018

8/10 Good

Pabittra Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying for night
Was very very good
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Friendly staff, very helpful. Good breakfast (mix of Indian and continental)
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close to airport
The hotel is located at a very nice location close to the Netaji Subhash Chandra Bose International Airport, room and other facilities are really praiseworthy. Hotel staffs were polite and welcoming, there is an issue with early check in at this hotel, please confirm and tak to the management if you need to check in prior to the scheduled check in time. Breakfast buffet is amazing here, though I didn’t try other foods in menu I hope those would be wonderful as well.
Stayed 1 night in May 2018

4/10 Poor

Vinod

Ethnotel - would give it a miss
The hotel is very near the airport. At the time of booking, airport pick up and drop was indicated as complimentary. However, I was charged for the service. Check in process was handled in a rude manner. Id (Photo PAN card) that was accepted in other locations was not accepted here. Finally - the breakfast served on 13th May was very bad. The poha was almost burnt, the chutney tasted stale. The daal was over sweet. Room was modern in design and amenities. However, the shower cubicle was very badly designed. The bathroom gets completely wet in a moment since there is no sliding close for shower space.

8/10 Good

Rich52, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for stop over at the airport
Small but comfortable room. 24 hour restaurant. Recommend booking airport taxi pickup and drop via hotel since local taxi had difficulty locating the place.
Stayed 1 night in Mar 2018

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport hotel
We had a good stay at the Ethnotel . The staff were helpful and friendly. The food in the restaurant was very good .The room was clean and comfortable. If we had to stay in an airport hotel we would choose this one

6/10 Okay

michael, australia

Disliked: Room comfort
located really close to airport
staff were reasonable without being great, room was a little on the small side and the double bed we ordered was a twin bed scenario which staff moved together for us, but with 2 seperate doonas and sheets instead what was ordered,. that was annoying The breakfast buffet was again just reasonable not what I would call good, but the hotel was only 5 to 10 minutes from airport which was convenient
Stayed 1 night in Jan 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very convenient airport hotel for a very enjoyable stay.
Stayed 1 night in Jan 2018

10/10 Excellent

DUPTHO RINZIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

sachin

Liked: Cleanliness, staff & service, room comfort
Ethnotel -Value For Money
Its a value for money place. We selected the place since its 20-30 mins (peak traffic) drive from the airport . Restaurant food is good (fish tikka was awesome) and hotel staff is very helpful. Since its next to a busy road, lots of traffic noise (our room had a view of the road) , would suggest a room away from the road for peaceful night / day sleep.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for the airport
The hotel is reasonably priced and convenient for the airport (just a short taxi ride away). All the staff were friendly and helpful. Our room was clean and comfortable. The only minor issue was that our room faced the busy road in front of the hotel and the Kolkata traffic is very noisy!
Stayed 1 night in Nov 2017